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House rules Help


Discussion:
Messages 1 - 18 of 18


Message 1**, 5 Days Ago
This posting has been temporarily hidden, because a member of our Moderation Team has referred it to the Hosts for a decision as to whether it contravenes the House rules in some way. We will do everything we can to ensure that a decision is made as quickly as possible.
Message 2 - posted by Alan Amp, 4 Days Ago
Dear John, What the heck are you talking about ?
Your problem seems to be that you have a very shallow knowledge of your subject and have not grasped the Nettle as they say.. We want more in depth analysis on the matter from you . Please come back when you can do this.

Message 3 - posted by CanveyCove, 4 Days Ago
A/A, you could ask him to speak simple English.

Message 4 - posted by johncons**, 4 Days Ago
Ok I'll try to summarise it shortly:
It's like if you have a boss at work, and you're working with answering phone-calls.
And, your boss is yelling at you (through the room), that your phone is on wrap-up, and that you have to start answering the calls again, since the five seconds has passed (since the last call).
This, regardless, on if you are doing a worktask that needs to be done, in the meantime.
And the managers are trained to do this, and the method, is call 'negative reinforcement'.
So I was wondering were one could find more about 'negative reinforcement', in conection with management.
Because, when I searched on the internet, I could almost only find it in connection with the training of animals, like dogs and horses.
So, I was wondering if anyone knew, where 'negative reinforcement', fittet in, when it comes to the field of management theory.
Since I havn't heard about this method (negative reinforcement), in the management/organisation mudules at had at school and uni-level.
And they didn't teach about 'negative reinforcement' on the courses in practical management etc., that I participated on, when I was working as a store manager in Norway.
So I was wondering if anyone knew more about the use of 'negative reinfocement' in management?
I haven't lived that long in Britain, so it's possible that I've done a lot of spelling mistakes etc.
But please just ask if there is anything that needs to be made more clear, and I'll try to explain as good as I can.

Message 5 - posted by Rob***, 4 Days Ago
Probably!

Message 6 - posted by CanveyCove, 4 Days Ago
This is like me playing music, the right notes, for above put words, but seem to be in the wrong order. Where did you learn English? Not here.

Message 7 - posted by hywel, 3 Days Ago
I think you mean punishment and not negative reinforcement. Negative reinforcement is when I tie an iron ball to the talon of my pigeon and remove it only when he has pecked all the crumbs from my magnificent beard.

Message 8 - posted by pompomwhiting, 3 Days Ago
Perhaps the N.H.S. wasn't so bad after all.
Pom thinks that I.T. personel deserve their big wage and will not be tempted to go on a course.

Message 9 - posted by johncons**, 3 Days Ago
I think you mean punishment and not negative reinforcement. Negative reinforcement is when I tie an iron ball to the talon of my pigeon and remove it only when he has pecked all the crumbs from my magnificent beard.
Quoted from this message

Well couldn't this be similar with that they shout at the representatives, and only stop, when they answer the phones within five seconds?
At least the team-leader in the meeting, refered to it as reinforcement, which they had learned at team-leader training.

Message 10 - posted by johncons**, 3 Days Ago
This is like me playing music, the right notes, for above put words, but seem to be in the wrong order. Where did you learn English? Not here.
Quoted from this message

Well it's a bit of topic I guess, but since I've started explaining about it, it's from school in Norway, summer school in England, uni. in Sunderland and work in Liverpool.

Message 11 - posted by johncons**, 3 Days Ago
Perhaps the N.H.S. wasn't so bad after all.
Pom thinks that I.T. personel deserve their big wage and will not be tempted to go on a course.
Quoted from this message

Well, it was a minimum wage job, at around £5 an hour.

Message 12 - posted by Devon_Dumpling, 3 Days Ago
John, I'm a team leader in a call centre down south.
If I treated my crew like that they'd be gone within minutes. I'll carry on treating the like normal people, works wonders

Message 13 - posted by johncons**, 3 Days Ago
I've checked the pay now by the way.
Just so that I'm not saying anything wrong here.
It was 5.25/hour as Randstad employee, and 5.85/hour as Arvato staff.
(Randstad staff could get paid for working over-time, but for Arvato staff only interflex).
(Just so that I'm not writing anything wrong, because I don't know exactly to the nearest pence, what the minimum-wage is at the moment. And I guess this pay is really a bit above minimum-wage, so I thought I'd try to write it accurate. The figures are by the way from last year).

Message 14 - posted by PlainAshington, 3 Days Ago
Why didn't you just say it was agency work and you got shouted at for not grafting beyond the humanly possible?
Perfectly normal in the British work place.

wik.ed.uiuc.edu/inde...


Message 15 - posted by hywel, 3 Days Ago
At least the team-leader in the meeting, refered to it as reinforcement, which they had learned at team-leader training.
Quoted from this message

Well the 'team leader' was using the word incorrectly. This team leader training sounds pretty cowboyish. No management theory would advocate this kind of behaviour. It is bullying and illegal.

Message 16**, 3 Days Ago
This posting has been temporarily hidden, because a member of our Moderation Team has referred it to the Hosts for a decision as to whether it contravenes the House rules in some way. We will do everything we can to ensure that a decision is made as quickly as possible.
Message 17 - posted by johncons**, 48 Minutes Ago
I thought I'd just add a short anecdote, while I was at it, so to speak.
While I was working at Arvato, in the Cunard building, I took this picture, with a view of the Mersey.
So I was just wondering about the sculptured picture, on the wall of the Cunard building, if anyone knew which ancient god or person this sculpture is of?
Thanks very much for the help in advance!
farm2.static.flickr....


Message 18, 37 Minutes Ago
This posting has been hidden during moderation because it broke the House Rules in some way.
Posted by johncons at 09:16 0 comments

McDonalds email address update.

I just called McDonalds now on 020 8700 7000.

And got transfered to the Customer Services Department.

And they said (now at 1.23 pm, it says on my note), that the e-mail address
sometimes work, and sometimes it doesn't.

So we agreed that I would try to send an again a bit later, and have a look and see if the e-mail address is working again then.

So we'll see.

Screenshot from the McDonalds website, with the e-mail address.

link

Problems with McDonalds e-mail address(?) IV.

From: postmaster@agilisys.co.uk System Administrator
To: eribsskog@gmail.com
Date: Mon, 10 Dec 2007 12:07:54 +0000
Subject: Undeliverable: Fwd: Complaint - Food Poisoning

Your message

To: customerservices@mcdonalds.co.uk
Subject: Fwd: Complaint - Food Poisoning
Sent: Mon, 10 Dec 2007 12:08:07 -0000

did not reach the following recipient(s):

customerservices@mcdonalds.co.uk on Mon, 10 Dec 2007 12:07:43 -0000
Unable to deliver the message due to a communications failure
The MTS-ID of the original message is: c=us;a=
;p=netdecisions;l=UKLDNBH010712101207YNWAJTRM
MSEXCH:IMS:Netdecisions:NETDECISIONS:UKLDNBH01 0 (00120345) Too Many
Hops

Problems with McDonalds e-mail address(?) III.

From: eribsskog@gmail.com Erik Ribsskog
To: customerservices@mcdonalds.co.uk
Date: Mon, 10 Dec 2007 12:08:07 +0000
Subject: Fwd: Complaint - Food Poisoning

Hi,

I got an error-message with this e-mail, so I'm trying to send it again.

Yours sincerely,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog
Date: Dec 10, 2007 12:03 PM
Subject: Complaint - Food Poisoning
To: customerservices@mcdonalds.co.uk


Hi,

I think I must have been food-poisoned at your resturant in Lord St. in
Liverpool, the
day before yesterday.

I've explained about this on my blog, so I'm going to link to the blog,
since I'm still
not feeling very good, so I'm just linking it to the blog:

http://johncons-mirror.blogspot.com/2007/12/big-mac.html

and

http://johncons-mirror.blogspot.com/2007/12/big-mac-ii.html

So I was wondering if I could please complain about this formally.

And I hope very much that you have the chance to deal with a responsible
way!

Thank you very much for you help in advance!

Yours sincerely,

Erik Ribsskog

Problems with McDonalds e-mail address(?) II.

From: postmaster@agilisys.co.uk System Administrator
To: eribsskog@gmail.com
Date: Mon, 10 Dec 2007 12:02:40 +0000
Subject: Undeliverable: Complaint - Food Poisoning

Your message

To: customerservices@mcdonalds.co.uk
Subject: Complaint - Food Poisoning
Sent: Mon, 10 Dec 2007 12:03:03 -0000

did not reach the following recipient(s):

customerservices@mcdonalds.co.uk on Mon, 10 Dec 2007 12:02:36 -0000
Unable to deliver the message due to a communications failure
The MTS-ID of the original message is: c=us;a=
;p=netdecisions;l=UKLDNBH010712101202YNWAJTMV
MSEXCH:IMS:Netdecisions:NETDECISIONS:UKLDNBH01 0 (00120345) Too Many
Hops

Problems with McDonalds e-mail address(?) I.

From: eribsskog@gmail.com Erik Ribsskog
To: customerservices@mcdonalds.co.uk
Date: Mon, 10 Dec 2007 12:03:03 +0000
Subject: Complaint - Food Poisoning

Hi,

I think I must have been food-poisoned at your resturant in Lord St. in
Liverpool, the
day before yesterday.

I've explained about this on my blog, so I'm going to link to the blog,
since I'm still
not feeling very good, so I'm just linking it to the blog:

http://johncons-mirror.blogspot.com/2007/12/big-mac.html

and

http://johncons-mirror.blogspot.com/2007/12/big-mac-ii.html

So I was wondering if I could please complain about this formally.

And I hope very much that you have the chance to deal with a responsible
way!

Thank you very much for you help in advance!

Yours sincerely,

Erik Ribsskog

Big Mac II

I think that it must have been something wrong with the Big Mac.

I haven't had that much flatulece before, if thats the right term, like in the last couple of days.

And I've also been in general bad shape.

So the lesson to be learned, I guess, is not to eat burgers, that you recieve from resturant-representatives, who don't deer to look you in the direction of your eyes, or even look up, after they have given you the burger.

And if someone are wondering why I'm not contacting the police about this:

(Which is described in this link:

http://johncons-mirror.blogspot.com/2007/12/big-mac.html).

The reason is that The Merseyside Police, aren't returning my calls.

I even went to the Norwegian Consulate in town, and they contacted the police regarding this, but even after this, the police still aren't calling me back.

This was regaring an harassment at work case, which is conected to a organised crime/mafia/mob/trafficing-case with my last employer.

There has also been problems with harassment,lies and unprofessional conduct from the Merseyside Police, so it's not only the problem with them not returning my calls, it's also the problem with that I seem to have lost a bit of confidence in them.

But I haven't got any founds, so I can't get anywere.

Since, I have to use so much time, to try to deal with the organised crime network problems, and problems with the Government in both counties (Britain and Norway).

To try to get some help to deal with the problems.

(I can't really say that I've done something wrong eighter, that should justify these problems, and the lack of help from the Government etc).

But, what I was thinking.

Is, that I could try to complain to McDonalds about this.

The incidents from the link above.

Since I think I must have been food-poisoned.

And maybe McDonalds also are ably to deal with these more professional and responisble than the police(?)

I'll try to update the blog later on this.

So it will be interesting to see, if this will bring any results.

From: eribsskog@gmail.com Erik Ribsskog
To: customer.relations@barclays.co.uk customer.relations@barclays.co.uk
Date: Mon, 10 Dec 2007 10:18:53 +0000
Subject: Re: Re: Re: Re: Regarding complaint. [#953557]

Hi,

thank you very much much for your update!

How should I go forward, if I was wondering why my email wasn't set directly
to
a Customer Relations Team Manager, like I was asking for?

Thank you very much for your help in advance!

Yours sincerely,

Erik Ribsskog


On 12/10/07, customer.relations@barclays.co.uk <
customer.relations@barclays.co.uk> wrote:
>
>
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> If you wish to ring them for an update the number to call is -
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> 8065 from abroad).
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>
> Yours sincerely
>
> Internet Care Team
> For and on behalf of
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