Jeg sendte en e-post til Ofcom

Erik Ribsskog

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Your case is being processed

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Erik Ribsskog	Wed, Jun 22, 2016 at 9:16 AM
To: Data Admin Cc: information.requests@ofcom.org.uk, Phso Enquiries , "emb.london"
Hi, what is this supposed to mean, that this is taking so long time? Erik Ribsskog On Sun, May 8, 2016 at 8:02 PM, Data Admin <matej.poljancic@cloudsense.com> wrote: Reference: 00164815 08/05/2016 19:02 Riverside House 2a Southwark Bridge Road London SE1 9HA   CCT Legacy Team Secretariat - Dear Erik Ribsskog, Thank you for your request for information about Stamps - Price Increase. Your request was received on 29/05/2014. Where we hold the information you have requested we will endeavour to answer your request in full and within -. If we are unable to provide the information requested, we will explain why the information has not been provided. If you have any queries then please contact information.requests@ofcom.org.uk. Please remember to quote the reference number above in any future communications. Yours sincerely, CCT Legacy Team   Our mailing address is: information.requests@ofcom.org.uk

Jeg sendte en e-post til Ofcom

Erik Ribsskog

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Ofcom reference: 1-266978842

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Erik Ribsskog	Tue, Aug 5, 2014 at 5:42 PM
To: OCCtelecoms Cc: info@cisas.org.uk Bcc: Phso Enquiries
Hi, thank you for your e-mail! I send a copy-email to the internet adjudicator then. I tried to look more at Virgins website now, and had a chat with Phil. But when I tried to call the mobile-number he mentioned, then it wasn't free, (anyway), and I'm out of credit on my mobile, since I haven't gotten my jobseekers allowance lately. And I attach a copy of the conversation with Phil. I think it's strange they don't have an e-mail-address. I used to be with BT Broadband, (from 2006 to 2011), and they were possible to e-mail. But when I moved to Sunderland, in 2011, then BT sent me a cheque, for around £150, I think. So they must have double-charged me, for some months, I think. And then discovered this, later. I really wanted to use a credit they had. But I think what happened was that BT double-charged me instead. So like some sharia, or something? So BT freaked me out, I have to say. And that's why I chosed Virgin now. But if I'd known they don't use e-mail, then I would have chosen Talk Talk, (or another internet-supplier), I think. Just to try to update. Thanks again for the e-mail. Best regards, Erik Ribsskog On Mon, Aug 4, 2014 at 1:39 PM, OCCtelecoms <OCCtelecoms@ofcom.org.uk> wrote: > Ofcom reference: 1-266978842 > > > > 04 August 2014 > > > > Dear Mr Ribsskog > > > > Thank you for contacting Ofcom about Virgin Media Ltd. > > > > Although we are unable to get involved in individual disputes, I realise > that you have approached us for help and will explain how you can progress > your complaint. > > > > If you have already contacted Virgin Media Ltd and feel you have been dealt > with poorly or unreasonably, you can ask them to take your complaint to a > higher level. You can find out how to do this from your service provider’s > code of practice. This should detail their full complaints procedure and > will be available through its website and customer services. Some service > providers also print complaint information on the back of their phone bills. > > > > You are likely to resolve your dispute by following the complaints > procedure, but if you exhaust this and remain unhappy, you should ask your > service provider to send you a letter outlining their final position. This > is known as a ‘deadlock’ letter. > > > > Once you have received a deadlock letter, you may be able to take your > dispute to an Alternative Dispute Resolution (ADR) scheme. You can also take > your dispute to an ADR scheme if it remains unresolved 8 weeks after you > first complained. > > > > An ADR scheme is an important piece of consumer protection which every > service provider has to belong to. They are free and independent services > available to residential or small business (up to 10 employees) customers. > Service providers must abide by an ADR’s decision, but if you are > dissatisfied with the outcome you are free to consider legal action. > > > > For information, Virgin Media Ltd is a member of the Communications and > Internet Services Adjudication Scheme (CISAS) for the purpose of ADR. You > can contact CISAS at: > > > > CISAS > > International Dispute Resolution Centre > > 70 Fleet Street > > London > > EC4Y 1EU > > > > Phone: 020 7520 3827 > > Email: info@cisas.org.uk > > Website: www.cisas.org.uk. > > > > With regards to the quality of customer service given by your provider, > whilst this does not fall under our remit, it is in a provider’s own > interest to treat their customers well. Additionally, we record all of the > complaints we receive, so can identify issues of general consumer concern. > If we notice a particular increase in similar complaints against the same > provider, we may raise this with them for internal review. > > > > I hope you find this information helpful and can confirm that I have > recorded details of your experience. If you need more advice, you can visit > our website at: www.ofcom.org.uk or phone the Consumer Contact Team on: 0300 > 123 3333 or 020 7981 3040. You should quote the reference number at the top > of this letter. > > > > Yours sincerely > > > > Charlotte Sperry > > Consumer Contact Team > > > > > > > > ________________________________ > > ****************************************************************************************************************** > For more information visit www.ofcom.org.uk > > This email (and any attachments) is confidential and intended for the use of > the addressee only. > > If you have received this email in error please notify the originator of the > message and delete it from your system. > > This email has been scanned for viruses. However, you open any attachments > at your own risk. > > Any views expressed in this message are those of the individual sender and > do not represent the views or opinions of Ofcom unless expressly stated > otherwise. > ****************************************************************************************************************** 2 attachments virgin1.jpg 86K virgin2.jpg 81K

PS.

Her er vedleggene:

Enda mer om nettmobbing

Erik Ribsskog

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Update/Fwd: Virgin Media Helpsite Webform - Complaint Form (KMM1931427V77385L0KM)

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Erik Ribsskog	Sun, Aug 3, 2014 at 6:21 PM
To: OCCtelecoms@ofcom.org.uk Cc: Q&A Bcc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk, me-customersupportliverpool@hmcts.gsi.gov.uk, Joanne Dalton , casework@ico.org.uk, she , Bjørn Ribsskog , "emb.london" , admin , post , "hv-02.kontakt" , Phso Enquiries
Hi, this is just more harassment from Virgin. I haven't contacted them on any contact-form or chat, or what it is they have. (I prefer to send proper e-mails to proper e-mail-addresses. Because then on gets to keep a copy of ones correspondence in ones e-mail-programmes. I've worked as a Company Researcher, in 2007 and 2008, and around then, more or less all companies had their e-mail-address, on their website. So it's a mystery to me, why Virgin don't have a general enquiery e-mail-adress, on their website. It's a step backwards, with the chats and the contact forms, I think. If one send a contact-form, one don't know, when one send it, if its going to return an e-mail, with a copy of the correspondence. These are issues I've written about, on my blog, earlier, and also sent about, to the Parliamentary Ombudsman, etc. So this could be someone who have read my blog, but don't know how to write, who used terror/hijacking, to correspond. Some type of people who are cynical, perhaps. I'm quite well known, (I've been on telly in Norway, and a Store Manager in Norway and I have a blog, and have been a moderator on the irc-quiz, in Norway, in the late 90's), so who could this be, I don't know, it could be lot of usual and unusual suspects, I guess, like they say). Regards, Erik Ribsskog ---------- Forwarded message ---------- From: National Web Team <national_webteam@virginmedia.co.uk> Date: Sun, Aug 3, 2014 at 3:50 PM Subject: Virgin Media Helpsite Webform - Complaint Form (KMM1931427V77385L0KM) To: eribsskog@gmail.com Hi, Thanks for the email you sent to us on 3 August 2014. We will endeavour to get back to you as quickly as possible. We don't want you to experience any delays if your Complaint is about any of your services not working. You can call our team on 150 from your Virgin Media phone or mobile or 0345 454 2222* from any other phone. In the meantime, please rest assured our team are on the case and will respond to your complaint in full as soon as possible. If you have any questions about your services just click help for all the answers. Kind regards, The Virgin Media team *For details about how much it costs to call our team from a Virgin Media home phone, visit callcosts. Call costs from other networks and mobiles vary.     Help My Virgin Media Contact us         -------------------------------------------------------------------- Save Paper - Do you really need to print this e-mail? Visit www.virginmedia.com for more information, and more fun. This email and any attachments are or may be confidential and legally privileged and are sent solely for the attention of the addressee(s). If you have received this email in error, please delete it from your system: its use, disclosure or copying is unauthorised. Statements and opinions expressed in this email may not represent those of Virgin Media. Any representations or commitments in this email are subject to contract. Registered office: Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP Registered in England and Wales with number 2591237

Og enda en e-post til Ofcom

Erik Ribsskog

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New update/Fwd: Update/Fwd: You've successfully changed your contact email

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Erik Ribsskog	Sun, Aug 3, 2014 at 3:12 PM
To: OCCtelecoms@ofcom.org.uk Cc: Q&A Bcc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk, me-customersupportliverpool@hmcts.gsi.gov.uk, Joanne Dalton , casework@ico.org.uk, she , Bjørn Ribsskog , "emb.london" , admin , post , "hv-02.kontakt"
Hi, here's yet another e-mail, that I received to do with this hijack-case. Regards, Erik Ribsskog PS. Here is more about this: Erik Ribsskog <eribsskog@gmail.com> Confirm your My Virgin Media contact email address (email ref (KMM1928704V60968L0KM) Virgin Media Web Team <webteam@virginmedia.co.uk>    Sun, Aug 3, 2014 at 11:16 AM To: erika@posegodt.net Hello ERIK, Thanks for updating the contact email address for your My Virgin Media account. To confirm the change, all you have to do is click the link below: Confirm my contact email address If the link above doesn't work, just copy and paste the one below into the address bar at the top of your web browser window and press enter: As soon as you click the link above, we'll update your account and start using the new address for any emails we need to send you. Until then, we'll carry on using your old email address. Kind regards, The Virgin Media team PS. We don't pick up emails from this mailbox, so please don't reply to this email address. If you'd like to get in touch, you'll find all the details at virginmedia.com/contact -------------------------------------------------------------------- Save Paper - Do you really need to print this e-mail? Visit www.virginmedia.com for more information, and more fun. This email and any attachments are or may be confidential and legally privileged and are sent solely for the attention of the addressee(s). If you have received this email in error, please delete it from your system: its use, disclosure or copying is unauthorised. Statements and opinions expressed in this email may not represent those of Virgin Media. Any representations or commitments in this email are subject to contract. Registered office: Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP Registered in England and Wales with number 2591237 ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Sun, Aug 3, 2014 at 3:01 PM Subject: Update/Fwd: You've successfully changed your contact email To: OCCtelecoms@ofcom.org.uk Cc: Q&A <contactus@stepchange.org> Hi, the hijackers have changed my contact-email, to a female version of my first-name my webshops domain-name. So this is probably someone who knows me, (since they knows the name of my webshop and ridicule me). (Also, I've been on telly in Norway, a couple of years ago, (since I'm writing my memoirs and have a webshop, that sells sweets, from the UK, to Norway). So I'm perhaps a bit populare, (my blog also have many readers), since I was a quite well known Store Manager and internet-quiz-guy, when I lived in Norway). Regards, Erik Ribsskog ---------- Forwarded message ---------- From: <webteam@virginmedia.com> Date: Sun, Aug 3, 2014 at 11:13 AM Subject: You've successfully changed your contact email To: eribsskog@gmail.com Hello Erik, All done! Your contact email address on My Virgin Media has been changed to erika@posegodt.net. Thanks for keeping your details up to date. We'll use this email address from now on to send you information about your account and services. If you've signed up for eBilling, we'll also use this email address to let you know when your bill's ready to view online. It's a good idea to add us to your contacts list too, just to make sure these messages don't get stopped by your spam filter. Enjoy The Virgin Media team P.S. We don't pick up emails from this mailbox, so please don't reply to this email address. If you'd like to get in touch, you'll find all the details at virginmedia.com/contact instead.

Jeg sendte enda en e-post til Ofcom

Erik Ribsskog

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Update/Fwd: You've successfully changed your contact email

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Erik Ribsskog	Sun, Aug 3, 2014 at 3:01 PM
To: OCCtelecoms@ofcom.org.uk Cc: Q&A Bcc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk, casework@ico.org.uk
Hi, the hijackers have changed my contact-email, to a female version of my first-name my webshops domain-name. So this is probably someone who knows me, (since they knows the name of my webshop and ridicule me). (Also, I've been on telly in Norway, a couple of years ago, (since I'm writing my memoirs and have a webshop, that sells sweets, from the UK, to Norway). So I'm perhaps a bit populare, (my blog also have many readers), since I was a quite well known Store Manager and internet-quiz-guy, when I lived in Norway). Regards, Erik Ribsskog ---------- Forwarded message ---------- From: <webteam@virginmedia.com> Date: Sun, Aug 3, 2014 at 11:13 AM Subject: You've successfully changed your contact email To: eribsskog@gmail.com Hello Erik, All done! Your contact email address on My Virgin Media has been changed to erika@posegodt.net. Thanks for keeping your details up to date. We'll use this email address from now on to send you information about your account and services. If you've signed up for eBilling, we'll also use this email address to let you know when your bill's ready to view online. It's a good idea to add us to your contacts list too, just to make sure these messages don't get stopped by your spam filter. Enjoy The Virgin Media team P.S. We don't pick up emails from this mailbox, so please don't reply to this email address. If you'd like to get in touch, you'll find all the details at virginmedia.com/contact instead.

Jeg sendte en e-post til Ofcom

Erik Ribsskog

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Update to e-mail from yesteday/Fwd: You've successfully changed your password.

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Erik Ribsskog	Sun, Aug 3, 2014 at 2:44 PM
To: OCCtelecoms@ofcom.org.uk Cc: Q&A
Hi, now someone have even hijacked my Virgin-account, it seems. I just wanted to warn about this. (Because Virgin doesn't have an e-mail-address, that's monitored, it seems). Because I haven't changed the password at all. Regards, Erik Ribsskog ---------- Forwarded message ---------- From: VirginMedia <webteam@virginmedia.com> Date: Sun, Aug 3, 2014 at 11:01 AM Subject: You've successfully changed your password. To: Erik Ribsskog <eribsskog@gmail.com> Hello Erik, We just want to confirm that you have changed the password to your My Virgin Media account If you ever get stuck, you'll find lots of great help at virginmedia.com/help. Enjoy The Virgin Media team P.S. We don't pick up emails from this mailbox, so please don't reply to this email address. If you'd like to get in touch, you'll find all the details at virginmedia.com/contact instead.

Jeg sendte en e-post til the High Court

Erik Ribsskog

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Complaint about Ofcom/Fwd: Ofcom reference: 1-260568294. Email to Ofcom

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Erik Ribsskog	Sat, May 31, 2014 at 10:38 PM
To: rcjchancery.judgeslisting@hmcts.gsi.gov.uk Cc: Colin Simber , Henrik Wedell-Wedellsborg , "emb.london" , HRW UK , amnestyis , Politikk Høyre , Phso Enquiries , post , Akademikerforbundet , LHT Customer Service , Pia Ribsskog , Bjørn Ribsskog , she , "hv-02.kontakt" , "anne-kathrine.skodvin" , post , "EUteam@amnesty.org" , "SCT@amnesty.org.uk" , hofmarskallatet@kongehuset.dk, Liverpool Direct , Vernepliktsverkets kontaktsenter ved Wenche Molstad , post@slottet.no, Runcorn Office , Info , Benefits Service , "steve.rotheram.mp" , LO Postkasse LO , CONTACT-US , Contact-Us , "sande.vgs" , "president@ansa.no"
Hi, this is really a complaint about Ofcom, so I should send it to the High Court, I think. (Especially since this was just sent to OCCtelecoms@ofcom.org.uk). Ofcom writes that they can't have their e-mail address on their website, because they can't have a general enquiery e-mail-address, because they are to big. But they send me an e-mail from 'OCCtelecoms@ofcom.org.uk'. Why can't they have this e-mail-address on their website? That makes no sense to me. They just write some balony really, I think. Also, I asked the Information Commissioner's Office, (who had a proper e-mail address), to send my complaint on to Ofcom, about a year ago. But ICO refused to do that. But there's something called civilisation. And it's something called society. Isn't it? So when I ask them, if can send my e-mail on to their sister-organisation, more or less, (both are founded by the Government, if I'm not mistaking), then they could do that, I think. I've think I've sent you a copy of my first e-mail to Ofcom, (which I sent a few days ago, to graham.howell@ofcom.org.uk). Virgin to didn't have a proper e-mail-address, so I haven't gotten to send to them. I don't think contact-forms are fine, because they make citizens lose control of their complaints, I think. So I tried to find Ofcoms e-mail address. But couldn't find it, so I ended up sending about this, to ICO. The inital complaint, (from around a year ago), was mainly about Virgin needed to visit me four times, (with even more different staff), to install a broadband-line. BT only needed one visit and one staff, when they installed a broadband-line for me, in Mandeville St., here in Walton, in 2006. So I wonder if Virgin did some bogus stuff. Also, on the first visit, Virgin drilled an extra whole, in the wall, in my lounge, and put some silver stuff in it, and also the engineer lost his balance, in my chair, (or pretended to), and distroyed my printer, (so I had to glue some stuff on it, with super-glue). And also I've sent to you, (a copy email), about the Ofcom/Royal Mail-complaint, in the e-mail to graham.howell@ofcom.org.uk on 29/5. Regards, Erik Ribsskog ---------- Forwarded message ---------- From: OCCtelecoms <OCCtelecoms@ofcom.org.uk> Date: Fri, May 30, 2014 at 5:30 PM Subject: Ofcom reference: 1-260568294. Email to Ofcom To: "eribsskog@gmail.com" <eribsskog@gmail.com> Ofcom reference: 1-260568294 30 May 2014 Dear Mr Ribsskog Thank you for your email dated 29 May 2014 to Graham Howell. Graham has forwarded your email to the Consumer Contact Team and I have been asked to reply. I was sorry to learn that you felt it necessary to complain about our website. Because the communications sector covers such a large area, we are unable to supply an email address for a consumer to send their complaint or enquiry to. As you say, for certain issues consumers can register their experiences with Ofcom online. This information about consumer experience and information helps to inform our policy. However, I should like to add that we are not responsible for resolving individual complaints consumers have against their providers. If a consumer has a more detailed concern or cannot find the advice on our website they are looking for, they can contact our advice line on: 0300 123 3333 or 020 7981 3040. The lines are open Monday to Friday from 9.00am to 5.00pm. Virgin Media Regarding your complaint against Virgin Media, if you are unhappy about how they handled the installation of your service you should follow the company’s complaints procedure: http://store.virginmedia.com/content/dam/eSales/Downloads/004942%20Customer%20Complaint_v2.pdf. While the final stage of this refers to submitting a complaint to CISAS (www.cisas.org.uk), they are unlikely to be able to consider an issue about any damage a Virgin Media engineer caused to your property. However, CISAS should be able to deal with any unresolved complaint you have about the amount of time it took Virgin Media to complete the installation. CISAS is a free and independent service which can award costs to a consumer. Virgin Media must abide by the decision of CISAS. However, you are not bound by this decision and can consider legal action if dissatisfied with their decision. On the matter of the Virgin Media engineer accessing your personal information, I recognise this is something you feel strongly about. Unfortunately, it is not something we can comment on as we do not enforce the Data Protection Act. Royal Mail You also highlighted your concerns about Royal Mail increasing the cost of 1st and 2nd class stamps in 2012. As more consumers and businesses turn towards other means of communication, such as text and email, postal volumes are on the decline. This trend has brought new challenges to the industry, and a severe risk to the sustainability of the universal postal service. As a result, following public consultations in both October and December 2011, Ofcom has developed a new regulatory framework which intends to secure the universal service for the immediate future. This new framework allows Royal Mail (the UK’s designated universal service provider) a greater commercial freedom when setting prices, so long as they meet important safeguards. While Royal Mail is free to set its own prices for 1st class stamps, one of the safeguards in place is a 55p cap on the cost of a 2nd class stamp (the cap will be indexed in line with inflation). We believe that this safeguard will ensure that postal services remain affordable for low income households and vulnerable customers. I hope the above information will be useful to you. Yours sincerely Steven Parker Consumer Contact Team ________________________________ ****************************************************************************************************************** For more information visit www.ofcom.org.uk This email (and any attachments) is confidential and intended for the use of the addressee only. If you have received this email in error please notify the originator of the message and delete it from your system. This email has been scanned for viruses. However, you open any attachments at your own risk. Any views expressed in this message are those of the individual sender and do not represent the views or opinions of Ofcom unless expressly stated otherwise. ******************************************************************************************************************

Jeg sendte en e-post til Ofcom

Erik Ribsskog

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Complaint about Virgin/Fwd: Response from the Information Commissioner's Office[Ref. ENQ0493394]

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Erik Ribsskog	Thu, May 29, 2014 at 4:19 AM
To: graham.howell@ofcom.org.uk Cc: Colin Simber , Henrik Wedell-Wedellsborg , "emb.london" , HRW UK , amnestyis , Politikk Høyre , Phso Enquiries , post , Akademikerforbundet , LHT Customer Service , Pia Ribsskog , Bjørn Ribsskog , she , "hv-02.kontakt" , "anne-kathrine.skodvin" , post , "EUteam@amnesty.org" , "SCT@amnesty.org.uk" , hofmarskallatet@kongehuset.dk, Liverpool Direct , Vernepliktsverkets kontaktsenter ved Wenche Molstad , post@slottet.no, Runcorn Office , Lars Aasen , Info , Benefits Service , "steve.rotheram.mp" , LO Postkasse LO , rcjchancery.judgeslisting@hmcts.gsi.gov.uk, CONTACT-US , Contact-Us , "sande.vgs" , "president@ansa.no"
Hi, could you have a look at this complaint about Virgin Broadband, please. Also I would like to complain that Ofcom don't have general enquiry e-mail addresses on their website, (only contact-forms, which don't let the citizen keep control of the complaint, I think, because one don't know if one get a copy e-mail generated or not, when one use the contact-forms). Also I wanted to complain that Ofcom increased the postage-prices to much, in 2012, I think it was. I have a web-shop. And when you almost double the prices on postage, (for packets sent by air-mail to Europe), then you distroy for businesses. Because businesses need stable frame-conditions, (like I learned when I was at course, with Unge Høyre, (the Conservative Youth Party)-leader, (now minister), Jan Tore Sanner, in Norway, in 1991). So I think it's better for businesses if the postage-increases, are updated every year, and that they increase about as much, as the inflation is, every year. (And not ten or twenty or a hundred times as much as the inflation. One could think this big increase was done, to harm private businesses. Hm). Thanks in advance for any help with this! Regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Thu, Apr 18, 2013 at 9:40 AM Subject: Re: Response from the Information Commissioner's Office[Ref. ENQ0493394] To: casework@ico.org.uk Hi, thank you for your e-mail. I think it's no doubt that the Virgin-engineer could have come across personal information, about me, when he sat down, in front of my computer. And this guy didn't seem reliable, to me. Since he both drilled an extra hole in the wall, and he also distroyed my printer, when he sat down, on my chair. Because he acted like he was Charlie Chaplin, and fell down, from the chair, and distroyed the printer. Even if this was young engineer. And an engineer should understand how to sit on a chair. So I think he broke my printer on purpuse. And then I think he also could have drilled the extra hole, in the wall, on purpose. This is not the kind of people, that I want, to sit in front of my computer. It's a PC, that means Personal Computer. And I could have had personal information on it. I scan documents, and people in general have a lot of information, on their computers. And this engineer was very good at computing, so who knows what he did, on my computer. I didn't like monitor him, I tried to be a bit laid-back. And it was also two other Virgin-staff here, that day. The Virgin-staff who didn't have an apointment, was here the next day. And that was a fourth Virgin-guy. So you have mixed up two of the Virgin-guys. It wasn't the one who didn't have an apointment, who looked at my computer. Those were two different guys. And even a fifth guy, turned up, the next week. So Virgin sendt five engineers here, to install a broadband-line. And it took them about a week, to finish the job. And a broadband-line isn't that spectacular, these days. In 2006, BT used one engineer, and only one visit, (that lasted a couple of hours, I think it was), to install a broadband-line, when I lived in Mandeville St. So this that Virgin needs five guys to install a broadband-line, (when BT only needs one guy). It's makes me wonder if Virgin are trying to terrorise me, or something. Hm. And this is the year 2013. It's not the year 1913. And still Virgin doesn't have an e-mail-address. A company which sells broadband-lines that doesn't have an e-mail address. And the same with Ofcom. Are you sure you don't have these e-mail-addresses. When I worked as a Store Manger, in Norway, I had a book with phone-numbers, for other organisations, in the retail-business. Don't you at ICO have a list, where you have e-mail-addresses, etc. Is it ok that I don't write to Virgin, since they don't have an e-mail-address? Also, in my last e-mail, I asked you if you could please escalate this case, to your line-manager. Even the Virgin-guy who went here without an apointment could have seen personal information. What if I had had a girl-friend, and had a picture of her naked, was on the screen, and the computer was on. Or a love-letter had been laying on the table? That would have been personal information, I think. So I wonder if that Virgin-guys go to your flat, without an apointment, is a breach of ones Data Protection-rights. (Norwegian: 'personvern'). And shouldn't Ofcom and Virgin have e-mails-addresses? They can't say they don't understand the new IT-technology. Because these are IT-organisations, I'd say. So this is a cause of concern, I think, that these organisations doesn't have e-mail addresses. Could you please escalate this case to your line-manager. So I could get a second opinion about this, please. Thanks in advance for the help with this! Best regards, Erik Ribsskog On Thu, Apr 18, 2013 at 9:18 AM, <casework@ico.org.uk> wrote: > > PROTECT > > > > 18 April 2013 > > > > Case Reference Number ENQ0493394 > > > > Dear Mr Ribsskog > > > Thank you for your further correspondence dated 11 April 2013. > > I understand from your correspondence that you are concerned that a Virgin engineer who attended your properly did so without an appointment, and that this engineer also looked at your PC. > > As I have outlined in my previous emails, the engineer attending your property without an appointment would not be covered by the Data Protection Act 1998 (DPA). As such, it is not a matter that this office can address. > > The DPA is specifically concerned with ‘personal data’, and gives certain rights to individuals regarding their personal data. It also states that data controllers, (organisations who process and control personal data), shall process personal data in line with eight principles of good information handling. > > In your latest email you now also mention that the engineer ‘looked’ at your computer, but you do not give any further information. If he simply saw what was on your screen whilst he was in your property then this would not be a concern under the DPA. > > If he processed, (used, disclosed, edited, deleted etc), personal data contained in files on your computer, then he would have needed to do this in line with the provisions of the DPA. In particular, in line with the first principle, which states that personal data must be processed fairly and lawfully and with respect to one of the conditions outlined in the Act. > > In practise this means that at the point an organisation collects personal data from an individual, it needs to give ‘fair processing’ information to the individual concerned about how their data is going to be used. This is often given in the form of a ‘Privacy Notice’ (a written statement). > > If the engineer did process files on your computer which contained your personal data, and you did not receive any fair processing information then this could potentially be a concern in relation to the DPA. > > If you believe that this is the case, you should, in the first instance, write to the organisation directly and outline your concerns. Keep copies of any letters you send together with any replies you receive. > > If, having raised these issues in writing with the organisation, you still have concerns about their compliance with the DPA, you may then wish to make a complaint to us for assessment. During this assessment process we would determine whether it is likely or unlikely that the organisation complied with the DPA in relation to this issue. > > For us to be able to consider a complaint we would need you to provide us with a completed complaint form (which can be found through the link below), a copy of your complaint to the organisation and their response (if they have responded), and a copy of any other relevant information, eg evidence that the incident occurred and a copy of any privacy notices you received. > > http://www.ico.org.uk/complaints/handling > > Unfortunately I am not able to provide you with specific contact information form Virgin or Ofcom, as this is not within the remit of our office. I have again provided the links to the contact pages of their websites. > > http://www.ofcom.org.uk/contact-us/ > > https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=ESCALATION_REQUEST > > If you are unhappy with the service you have received from us, you can make a complaint to us using our ‘Case review and service complaints form’. I have included a link to information on our website about how to complain, the complaints form can be found on this page. > > http://www.ico.gov.uk/complaints/satisfied_with_our_service/complaints_and_compliments.aspx > > I hope this information is of assistance to you. For more information please contact our helpline on 0303 123 1113. > > Yours sincerely > > Amy Holmes > Case Officer > First Contact Group > > ____________________________________________________________________ > > > The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. > > If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted. > Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy. > Any email including its content may be monitored and used by the Information Commissioner's Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law. > The Information Commissioner's Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks. > __________________________________________________________________ > > Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF > Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

Jeg sendte en e-post til MP Steve Rotheram

Erik Ribsskog
<eribsskog@gmail.com>

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Your E-mail to Steve Rotheram MP (via Louise Ellman MP)

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Erik Ribsskog

<eribsskog@gmail.com>




Tue, Jul 16, 2013 at 2:23 PM

To:
"BOOTH, Gary" <gary.booth@parliament.uk>

Hi,

thank you for your e-mail!

My National Insurance Number is SG 27 09 67 D.

It's also a complaint from May.

And then I wondered why Ofcom doesn't have a general enquiery e-mail address on their website.

(Because I wanted to complain to Ofcom about Virgin Broadband, some months ago, and ended up complaining to ICO instead, since I don't like 'web-mail', like Ofcom has, (on their website), since then the citizens sometimes lose control of their complaints, I think, since one sometimes doesn't recieve an e-mail where the complaint is written, when one use 'web-mail', instead of proper e-mail-addresses, because then one can have a copy of the sent e-mail in ones e-mail-programme, and have documentation about what one wrote).

Thanks again for the reply!

Best regards,

Erik Ribsskog

On Tue, Jul 16, 2013 at 10:44 AM, BOOTH, Gary <gary.booth@parliament.uk> wrote:

Erik

Steve has passed your e-mail to me for attention. You have asked us to find out why the Jobcentreplus Office in Birkenhead does not respond to e-mails, if you let me have your National Insurance Number I will contact them to ask the question?

Best wishes                

Gary Booth

Assistant to Steve Rotheram MP - Liverpool Walton

330 Rice Lane, Walton, Liverpool, L9 2BL.

Tel: 0151 525 5025

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UK Parliament Disclaimer:
This e-mail is confidential to the intended recipient. If you have received it in error, please notify the sender and delete it from your system. Any unauthorised use, disclosure, or copying is not permitted. This e-mail has been checked for viruses, but no
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Jeg sendte en ny e-post til ICO

Erik Ribsskog
<eribsskog@gmail.com>

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Response from the Information Commissioner's Office

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Erik Ribsskog

<eribsskog@gmail.com>




Fri, Apr 5, 2013 at 7:44 PM

To:
new casework <acknowledgement@ico.org.uk>

Cc:
l.kennedy@easylaw.co.uk, "emb.london" <emb.london@mfa.no>, "hv-02.kontakt" <hv-02.kontakt@mil.no>







Hi,

these organisations might have a 'contact'-page, on their website.

But they don't have a general enquiery e-mail address anywhere on them.

Just for starters.

And isn't it a breach on my Data Protection, when a Virgin-guy wants to go in to my flat, without an apointment?

But if you have a general enquiery e-mail address, to Ofcom, (and Virgin), that would have been very fine!

Best regards,

Erik Ribsskog

On Fri, Apr 5, 2013 at 12:06 PM, new casework <acknowledgement@ico.org.uk> wrote:

Dear Mr Ribsskog

Thank you for your email of 4 April 2013. This was sent to the Information Commissioners Office.

The Information Commissioners Office is responsible for regulation of the Data Protection Act 1998 and the Freedom of Information Act 2000.

From your correspondence it would appear that the issues you raise do not fall within the remit of this office. However, I have provided links to the contact pages of Ofcom

and Virgin Media which may be of use to you:

http://www.ofcom.org.uk/contact-us/

https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=ESCALATION_REQUEST

I am sorry we were not able to be of more assistance to you on this occasion.

Yours sincerely

Amy Holmes

Case Officer – First Contact Department

The Information Commissioners Office

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 04 April 2013 16:46
To:
Cc: emb.london; l.kennedy@easylaw.co.uk; hv-02.kontakt
Subject: Problems with Virgin Broadband

Hi,

I read about ICO on Ofcom's website.

I couldn't fine e-mail addresses to Ofcom or Virgin, so I write to you.

I was recomended Virgin, by a fellow study abroad student, at University of Sunderland, in 2004.

(For mobiles, but anyway).

I've earlier had Nextgentel, (in Norway), and BT, (at an earlier address).

They drilled a whole in the wall, and just put some paste, (or something in it), and asked me to paint over it.

Also, they were three people, and BT were only one, (at the place I lived in 2005/06).

I think this was strange.

I still use my mobile broadband, because they couldn't get it to work.

I said I'd reinstall Windows.

But that wasn't enough.

A few minuttes after the three Virgin-guys left.

I got a call from Paul, who had told me to call him tomorrow, if the broadband didn't work.

(Because I had to say something to get them out of the appartment.

So I said I'll reinstall Windows.

And if the modem still doesn't work, I'll call Virgin'.

Then a third guy; (who got here later, after the other two were finished).

An older guy named Paul.

(Who also had a Virgin uniform).

He wrote his phone-numer down, on a Virgin folder.

After asking me if I had a pen.

He then called me, just a few minutes, after they left.

And said Virgin would be back in my flat, on Wednesday morning.

To switch some stuff in the white box.

I asked him if the internet would work in the mean-time.

He said it would.

I said that then I don't any more people here to wake me up.

Then I don't want any more Virgin-staff here.

I think it's something funny going on.

I've had broadband for years, both in Norway and in the UK, and never have any of the broadband-companies wanted to come back to my flat, to switch some broadband-stuff.

And without sending a letter.

This I wanted to complain about.

Is this to install something that is breaching my data protection, I'm wondering.

This is harassment, I think.

Erik Ribsskog




____________________________________________________________________


The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Information Commissioner's Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
The Information Commissioner's Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks.
__________________________________________________________________

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk