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mandag 1. september 2014

Jeg sendte en e-post til ICO

Erik Ribsskog

Our Ref : 16046008

Erik Ribsskog

Mon, Sep 1, 2014 at 2:56 PM

To: casework@ico.org.uk

Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk

---------- Forwarded message ----------
From: Customer Contact <customer.contact@financial-ombudsman.org.uk>
Date: Thu, Aug 28, 2014 at 11:08 AM
Subject: Our Ref : 16046008
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Mr RIbsskog

Your complaint

Thank you for contacting us. We will reply as soon as possible - but
within three weeks.

If you need to get in touch before then, please use your reference, 16046008.

If you want to send us any additional information, there's no need to
send original documents.

Yours sincerely

Muhammad Mojid| CCD Administrator (CCD) | Financial Ombudsman Service
| Tel No: 020 7093 5500 | Fax: 020 7093 5501
Exchange Tower, London, E14 9SR

-----Original Message-----
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 25 August 2014 01:53
To: casework@ico.org.uk
Cc: CollectionsAccountReview@virginmedia.co.uk; CISAS; Q&A
Subject: New update/Fwd: Update/Fwd: Ofcom reference: 1-266978842

Hi,

here is a new letter, from Virgin, (from 20/8), to do with this case,
that I attach a scanned copy of.

Best regards,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sat, Aug 23, 2014 at 1:56 AM
Subject: Update/Fwd: Ofcom reference: 1-266978842
To: casework@ico.org.uk
Cc: CISAS <CISAS@idrs.ltd.uk>, post <post@mfa.no>, Legal LSC
<legal.lsc@legalservices.gov.uk>, she <she@topdanmark.dk>, Politikk
Høyre <politikk@hoyre.no>, Akademikerforbundet
<post@akademikerforbundet.no>, LHT Customer Service <csc@lht.co.uk>,
Runcorn Office <runcornoffice@taroe.org>, Info <info@tpas.org.uk>,
Bjørn Ribsskog <bribsskog@gmail.com>, admin
<admin@lpl-norwegian-consulate.org.uk>, ITCGM- Norwegian Consulate
<norconsulate@itcgm.co.uk>, "hv-02.kontakt" <hv-02.kontakt@mil.no>,
"anne-kathrine.skodvin" <anne-kathrine.skodvin@ica.no>, "post@nav.no"
<post@nav.no>, "steve.rotheram.mp" <steve.rotheram.mp@parliament.uk>,
"complaint.info" <complaint.info@financial-ombudsman.org.uk>,
rcjchancery.judgeslisting@hmcts.gsi.gov.uk, "emb.london"
<emb.london@mfa.no>

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sat, Aug 23, 2014 at 1:49 AM
Subject: Re: Ofcom reference: 1-266978842
To: CISAS <CISAS@idrs.ltd.uk>
Cc: post <post@mfa.no>, Legal LSC <legal.lsc@legalservices.gov.uk>,
she <she@topdanmark.dk>, Politikk Høyre <politikk@hoyre.no>,
Akademikerforbundet <post@akademikerforbundet.no>, LHT Customer
Service <csc@lht.co.uk>, Runcorn Office <runcornoffice@taroe.org>,
Info <info@tpas.org.uk>, Bjørn Ribsskog <bribsskog@gmail.com>, admin
<admin@lpl-norwegian-consulate.org.uk>, ITCGM- Norwegian Consulate
<norconsulate@itcgm.co.uk>, "hv-02.kontakt" <hv-02.kontakt@mil.no>,
"anne-kathrine.skodvin" <anne-kathrine.skodvin@ica.no>, "post@nav.no"
<post@nav.no>, "steve.rotheram.mp" <steve.rotheram.mp@parliament.uk>,
"complaint.info" <complaint.info@financial-ombudsman.org.uk>,
rcjchancery.judgeslisting@hmcts.gsi.gov.uk

Hi,

thank you for your e-mail!

This case is now with ICO, (casework@ico.org.uk), so I guess, that we
should perhaps wait for them, to finish with their case-work, before I
e.g. escalate to you.

I hope this is alright!

Best regards,

Erik Ribsskog

PS.

Here is more about this:

'Erik Ribsskog
________________________________
Response from ICO regarding Virgin Media[Ref. RFA0550287]
________________________________ Erik Ribsskog Sat, Aug 23, 2014 at
12:05 AM
To: casework@ico.org.uk
Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
Bcc: post , Legal LSC , she , Politikk Høyre , Akademikerforbundet ,
LHT Customer Service , Runcorn Office , Info , Bjørn Ribsskog , admin
, ITCGM- Norwegian Consulate , "hv-02.kontakt" ,
"anne-kathrine.skodvin" , "post@nav.no" , "steve.rotheram.mp" ,
"complaint.info"
Hi,

I don't understand why I have to send about this, with 'snail-mail'.

E-mails should be fine enough.

Virgin don't have a general enquiery e-mail-address, on their website.

So I then think I don't have to exhaust their internal complaint procedure.

Since Virgin then sends a message, that they don't want correspondence, I think.

(By not having their general enquiery e-mail address on their website).

So I would have wanted a second opinion, to do with this complaint, please.

So if you could please escalate, this complaint, to your line-manager.

Thanks in advance for any help with this!

Best regards,

Erik Ribsskog

On Thu, Aug 14, 2014 at 11:33 AM, <casework@ico.org.uk> wrote:
> 14 August 2014
>
>
>
> Case Reference Number RFA0550287
>
>
>
> Dear Mr Ribsskog
>
> Thank you for your correspondence dated 4 August 2014 regarding Virgin
> Media.
>
> Your concerns
>
> I understand from your correspondence that you have received an email
> from Virgin Media that suggests an account has been set up in your
> name; you then received an email to say that the contact email address has been changed.
>
> Our response
>
> For us to consider this matter further you would need to make your
> complaint in writing to Virgin Media and inform them of the specific
> reasons for your complaint, we require evidence that this has been
> done and that you have allowed them a certain amount of time in which to respond.
>
> The contact details for Virgin Media are as follows:
>
> Virgin Media Limited
> Media House
> Bartley Wood Business Park
> Hook
> Hampshire
> RG27 9UP
>
> It may be beneficial for you to send your correspondence by recorded
> delivery, this would evidence that Virgin Media have received your
> complaint. We would say to allow them 28 days in which to respond.
>
> If you do not receive a response from Virgin Media in this timeframe,
> you may wish to bring this matter back to us.
>
> Yours sincerely
>
> Sarah Timperley - Case Officer
> Information Commissioner's Office
> Telephone: 01625 545508
>
>
>
>
> ____________________________________________________________________
>
>
> The ICO's mission is to uphold information rights in the public
> interest, promoting openness by public bodies and data privacy for individuals.
>
> If you are not the intended recipient of this email (and any
> attachment), please inform the sender by return email and destroy all copies.
> Unauthorised access, use, disclosure, storage or copying is not permitted.
> Communication by internet email is not secure as messages can be
> intercepted and read by someone else. Therefore we strongly advise you
> not to email any information, which if disclosed to unrelated third
> parties would be likely to cause you distress. If you have an enquiry
> of this nature please provide a postal address to allow us to communicate with you in a more secure way.
> If you want us to respond by email you must realise that there can be
> no guarantee of privacy.
> Any email including its content may be monitored and used by the
> Information Commissioner's Office for reasons of security and for
> monitoring internal compliance with the office policy on staff use.
> Email monitoring or blocking software may also be used. Please be
> aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
> The Information Commissioner's Office cannot guarantee that this
> message or any attachment is virus free or has not been intercepted
> and amended. You should perform your own virus checks.
> __________________________________________________________________
>
> Information Commissioner's Office, Wycliffe House, Water Lane,
> Wilmslow, Cheshire, SK9 5AF
> Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk'.

On Tue, Aug 12, 2014 at 10:59 AM, CISAS <CISAS@idrs.ltd.uk> wrote:
> Dear Mr Ribsskog,
>
>
>
> Thank you for your email. Please note that in order to maintain our
> impartiality, we can only advise you about the process of our scheme.
>
>
>
> CISAS is an Ofcom-approved redress scheme which individuals and small
> businesses of up to 10 employees (customers) can use to settle
> disputes with telecommunications providers that are subscribers to the
> scheme. CISAS can only consider complaints about communication
> services, billing and customer services issues between service
> providers and their customers. Please refer to the Information for
> Customers guide for examples of the types of disputes that we are unable to deal with.
>
>
>
> To use our service you must make a formal application after you have
> exhausted Virgin's complaints procedure. Applications can be made
> through our website. Alternatively you can submit your application by email or post.
>
>
>
> We are unable to take on a complaint unless you can show that you have
> been in dispute with the company for a minimum of 8 weeks (but no more
> than 12 months). However if the company has provided you with their
> final response, you can make an application to use CISAS immediately.
>
>
>
> You can also contact Virgin on;
>
>
>
> Caroline Probert
>
> Virgin media
>
> Po Box 333
>
> Matrix Court
>
> Swansea
>
> SA7 9BB
>
>
>
> Email: TacticalTeam@virginmedia.co.uk
>
>
>
> We hope you are able to settle your complaint directly with the
> company as soon as possible, however if the matter remains unresolved
> (and you feel your complaint falls within the scope of the scheme),
> please submit an application along with your supporting documents in due course.
>
>
>
> Yours sincerely
>
>
>
> CISAS
>
> www.cisas.org.uk
>
>
>
>
>
>
>
> -----Original Message-----
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 05 August 2014 17:42
> To: OCCtelecoms
> Cc: CISAS
> Subject: Re: Ofcom reference: 1-266978842
>
>
>
> Hi,
>
>
>
> thank you for your e-mail!
>
>
>
> I send a copy-email to the internet adjudicator then.
>
>
>
> I tried to look more at Virgins website now, and had a chat with Phil.
>
>
>
> But when I tried to call the mobile-number he mentioned, then it
> wasn't free, (anyway), and I'm out of credit on my mobile, since I
> haven't gotten my jobseekers allowance lately.
>
>
>
> And I attach a copy of the conversation with Phil.
>
>
>
> I think it's strange they don't have an e-mail-address.
>
>
>
> I used to be with BT Broadband, (from 2006 to 2011), and they were
> possible to e-mail.
>
>
>
> But when I moved to Sunderland, in 2011, then BT sent me a cheque, for
> around £150, I think.
>
>
>
> So they must have double-charged me, for some months, I think.
>
>
>
> And then discovered this, later.
>
>
>
> I really wanted to use a credit they had.
>
>
>
> But I think what happened was that BT double-charged me instead.
>
>
>
> So like some sharia, or something?
>
>
>
> So BT freaked me out, I have to say.
>
>
>
> And that's why I chosed Virgin now.
>
>
>
> But if I'd known they don't use e-mail, then I would have chosen Talk
> Talk, (or another internet-supplier), I think.
>
>
>
> Just to try to update.
>
>
>
> Thanks again for the e-mail.
>
>
>
> Best regards,
>
>
>
> Erik Ribsskog
>
>
>
>
>
> On Mon, Aug 4, 2014 at 1:39 PM, OCCtelecoms <OCCtelecoms@ofcom.org.uk>
> wrote:
>
>> Ofcom reference: 1-266978842
>
>>
>
>>
>
>>
>
>> 04 August 2014
>
>>
>
>>
>
>>
>
>> Dear Mr Ribsskog
>
>>
>
>>
>
>>
>
>> Thank you for contacting Ofcom about Virgin Media Ltd.
>
>>
>
>>
>
>>
>
>> Although we are unable to get involved in individual disputes, I
>
>> realise that you have approached us for help and will explain how you
>
>> can progress your complaint.
>
>>
>
>>
>
>>
>
>> If you have already contacted Virgin Media Ltd and feel you have been
>
>> dealt with poorly or unreasonably, you can ask them to take your
>
>> complaint to a higher level. You can find out how to do this from
>> your
>
>> service provider's code of practice. This should detail their full
>
>> complaints procedure and will be available through its website and
>
>> customer services. Some service providers also print complaint
>> information on the back of their phone bills.
>
>>
>
>>
>
>>
>
>> You are likely to resolve your dispute by following the complaints
>
>> procedure, but if you exhaust this and remain unhappy, you should ask
>
>> your service provider to send you a letter outlining their final
>
>> position. This is known as a 'deadlock' letter.
>
>>
>
>>
>
>>
>
>> Once you have received a deadlock letter, you may be able to take
>> your
>
>> dispute to an Alternative Dispute Resolution (ADR) scheme. You can
>
>> also take your dispute to an ADR scheme if it remains unresolved 8
>
>> weeks after you first complained.
>
>>
>
>>
>
>>
>
>> An ADR scheme is an important piece of consumer protection which
>> every
>
>> service provider has to belong to. They are free and independent
>
>> services available to residential or small business (up to 10
>> employees) customers.
>
>> Service providers must abide by an ADR's decision, but if you are
>
>> dissatisfied with the outcome you are free to consider legal action.
>
>>
>
>>
>
>>
>
>> For information, Virgin Media Ltd is a member of the Communications
>
>> and Internet Services Adjudication Scheme (CISAS) for the purpose of
>
>> ADR. You can contact CISAS at:
>
>>
>
>>
>
>>
>
>> CISAS
>
>>
>
>> International Dispute Resolution Centre
>
>>
>
>> 70 Fleet Street
>
>>
>
>> London
>
>>
>
>> EC4Y 1EU
>
>>
>
>>
>
>>
>
>> Phone: 020 7520 3827
>
>>
>
>> Email: info@cisas.org.uk
>
>>
>
>> Website: www.cisas.org.uk.
>
>>
>
>>
>
>>
>
>> With regards to the quality of customer service given by your
>
>> provider, whilst this does not fall under our remit, it is in a
>
>> provider's own interest to treat their customers well. Additionally,
>
>> we record all of the complaints we receive, so can identify issues of
>> general consumer concern.
>
>> If we notice a particular increase in similar complaints against the
>
>> same provider, we may raise this with them for internal review.
>
>>
>
>>
>
>>
>
>> I hope you find this information helpful and can confirm that I have
>
>> recorded details of your experience. If you need more advice, you can
>
>> visit our website at: www.ofcom.org.uk or phone the Consumer Contact
>
>> Team on: 0300
>
>> 123 3333 or 020 7981 3040. You should quote the reference number at
>
>> the top of this letter.
>
>>
>
>>
>
>>
>
>> Yours sincerely
>
>>
>
>>
>
>>
>
>> Charlotte Sperry
>
>>
>
>> Consumer Contact Team
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>> ________________________________
>
>>
>
>> *********************************************************************
>> *
>
>> ********************************************
>
>> For more information visit www.ofcom.org.uk
>
>>
>
>> This email (and any attachments) is confidential and intended for the
>
>> use of the addressee only.
>
>>
>
>> If you have received this email in error please notify the originator
>
>> of the message and delete it from your system.
>
>>
>
>> This email has been scanned for viruses. However, you open any
>
>> attachments at your own risk.
>
>>
>
>> Any views expressed in this message are those of the individual
>> sender
>
>> and do not represent the views or opinions of Ofcom unless expressly
>
>> stated otherwise.
>
>> *********************************************************************
>> *
>
>> ********************************************
>
> Confidentiality and Disclaimer Notice
>
> Unless otherwise agreed expressly in writing by an authorised employee
> of IDRS Ltd, this communication is to be treated as confidential and
> the information in it may not be used or disclosed except for the
> purpose for which it has been sent. If you have reason to believe that
> you are not the intended recipient of this communication, please
> contact the sender immediately.
>
> IDRS Ltd may monitor email traffic data and also the content of email
> for the purposes of security and staff training.
>
> WARNING: Computer viruses can be transmitted by Email. IDRS Ltd virus
> scans all email sent and received by its systems but the recipient
> should also check this Email and any attachments for the presence of
> viruses. IDRS Ltd accepts no liability for any damage caused by any
> virus transmitted by this Email.
******************************
This email is covered by our email disclaimer
(http://www.financial-ombudsman.org.uk/faq/answers/using_this_site_a2.html#emails).

This email was sent from Financial Ombudsman Service Ltd. Registered in
England and Wales. Registered Number: 3725015. Registered Office: Exchange
Tower, London, E14 9SR, United Kingdom.
******************************

mandag 25. august 2014

Jeg sendte en e-post til ICO

Erik Ribsskog

New update/Fwd: Update/Fwd: Ofcom reference: 1-266978842

Erik Ribsskog

Mon, Aug 25, 2014 at 1:53 AM

To: casework@ico.org.uk

Cc: CollectionsAccountReview@virginmedia.co.uk, CISAS , Q&A

Bcc: post , Legal LSC , she , Politikk Høyre , Akademikerforbundet , LHT Customer Service , Runcorn Office , Info , Bjørn Ribsskog , admin , ITCGM- Norwegian Consulate , "hv-02.kontakt" , "anne-kathrine.skodvin" , "post@nav.no" , "steve.rotheram.mp" , "complaint.info" , rcjchancery.judgeslisting@hmcts.gsi.gov.uk, "emb.london"

Hi,

here is a new letter, from Virgin, (from 20/8), to do with this case,
that I attach a scanned copy of.

Best regards,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sat, Aug 23, 2014 at 1:56 AM
Subject: Update/Fwd: Ofcom reference: 1-266978842
To: casework@ico.org.uk
Cc: CISAS <CISAS@idrs.ltd.uk>, post <post@mfa.no>, Legal LSC
<legal.lsc@legalservices.gov.uk>, she <she@topdanmark.dk>, Politikk
Høyre <politikk@hoyre.no>, Akademikerforbundet
<post@akademikerforbundet.no>, LHT Customer Service <csc@lht.co.uk>,
Runcorn Office <runcornoffice@taroe.org>, Info <info@tpas.org.uk>,
Bjørn Ribsskog <bribsskog@gmail.com>, admin
<admin@lpl-norwegian-consulate.org.uk>, ITCGM- Norwegian Consulate
<norconsulate@itcgm.co.uk>, "hv-02.kontakt" <hv-02.kontakt@mil.no>,
"anne-kathrine.skodvin" <anne-kathrine.skodvin@ica.no>, "post@nav.no"
<post@nav.no>, "steve.rotheram.mp" <steve.rotheram.mp@parliament.uk>,
"complaint.info" <complaint.info@financial-ombudsman.org.uk>,
rcjchancery.judgeslisting@hmcts.gsi.gov.uk, "emb.london"
<emb.london@mfa.no>

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sat, Aug 23, 2014 at 1:49 AM
Subject: Re: Ofcom reference: 1-266978842
To: CISAS <CISAS@idrs.ltd.uk>
Cc: post <post@mfa.no>, Legal LSC <legal.lsc@legalservices.gov.uk>,
she <she@topdanmark.dk>, Politikk Høyre <politikk@hoyre.no>,
Akademikerforbundet <post@akademikerforbundet.no>, LHT Customer
Service <csc@lht.co.uk>, Runcorn Office <runcornoffice@taroe.org>,
Info <info@tpas.org.uk>, Bjørn Ribsskog <bribsskog@gmail.com>, admin
<admin@lpl-norwegian-consulate.org.uk>, ITCGM- Norwegian Consulate
<norconsulate@itcgm.co.uk>, "hv-02.kontakt" <hv-02.kontakt@mil.no>,
"anne-kathrine.skodvin" <anne-kathrine.skodvin@ica.no>, "post@nav.no"
<post@nav.no>, "steve.rotheram.mp" <steve.rotheram.mp@parliament.uk>,
"complaint.info" <complaint.info@financial-ombudsman.org.uk>,
rcjchancery.judgeslisting@hmcts.gsi.gov.uk

Hi,

thank you for your e-mail!

This case is now with ICO, (casework@ico.org.uk), so I guess, that we
should perhaps wait for them, to finish with their case-work, before I
e.g. escalate to you.

I hope this is alright!

Best regards,

Erik Ribsskog

PS.

Here is more about this:

'Erik Ribsskog
________________________________
Response from ICO regarding Virgin Media[Ref. RFA0550287]
________________________________
Erik Ribsskog Sat, Aug 23, 2014 at 12:05 AM
To: casework@ico.org.uk
Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
Bcc: post , Legal LSC , she , Politikk Høyre , Akademikerforbundet ,
LHT Customer Service , Runcorn Office , Info , Bjørn Ribsskog , admin
, ITCGM- Norwegian Consulate , "hv-02.kontakt" ,
"anne-kathrine.skodvin" , "post@nav.no" , "steve.rotheram.mp" ,
"complaint.info"
Hi,

I don't understand why I have to send about this, with 'snail-mail'.

E-mails should be fine enough.

Virgin don't have a general enquiery e-mail-address, on their website.

So I then think I don't have to exhaust their internal complaint procedure.

Since Virgin then sends a message, that they don't want correspondence, I think.

(By not having their general enquiery e-mail address on their website).

So I would have wanted a second opinion, to do with this complaint, please.

So if you could please escalate, this complaint, to your line-manager.

Thanks in advance for any help with this!

Best regards,

Erik Ribsskog

On Thu, Aug 14, 2014 at 11:33 AM, <casework@ico.org.uk> wrote:
> 14 August 2014
>
>
>
> Case Reference Number RFA0550287
>
>
>
> Dear Mr Ribsskog
>
> Thank you for your correspondence dated 4 August 2014 regarding Virgin
> Media.
>
> Your concerns
>
> I understand from your correspondence that you have received an email from
> Virgin Media that suggests an account has been set up in your name; you then
> received an email to say that the contact email address has been changed.
>
> Our response
>
> For us to consider this matter further you would need to make your complaint
> in writing to Virgin Media and inform them of the specific reasons for your
> complaint, we require evidence that this has been done and that you have
> allowed them a certain amount of time in which to respond.
>
> The contact details for Virgin Media are as follows:
>
> Virgin Media Limited
> Media House
> Bartley Wood Business Park
> Hook
> Hampshire
> RG27 9UP
>
> It may be beneficial for you to send your correspondence by recorded
> delivery, this would evidence that Virgin Media have received your
> complaint. We would say to allow them 28 days in which to respond.
>
> If you do not receive a response from Virgin Media in this timeframe, you
> may wish to bring this matter back to us.
>
> Yours sincerely
>
> Sarah Timperley – Case Officer
> Information Commissioner’s Office
> Telephone: 01625 545508
>
>
>
>
> ____________________________________________________________________
>
>
> The ICO's mission is to uphold information rights in the public interest,
> promoting openness by public bodies and data privacy for individuals.
>
> If you are not the intended recipient of this email (and any attachment),
> please inform the sender by return email and destroy all copies.
> Unauthorised access, use, disclosure, storage or copying is not permitted.
> Communication by internet email is not secure as messages can be intercepted
> and read by someone else. Therefore we strongly advise you not to email any
> information, which if disclosed to unrelated third parties would be likely
> to cause you distress. If you have an enquiry of this nature please provide
> a postal address to allow us to communicate with you in a more secure way.
> If you want us to respond by email you must realise that there can be no
> guarantee of privacy.
> Any email including its content may be monitored and used by the Information
> Commissioner's Office for reasons of security and for monitoring internal
> compliance with the office policy on staff use. Email monitoring or blocking
> software may also be used. Please be aware that you have a responsibility to
> ensure that any email you write or forward is within the bounds of the law.
> The Information Commissioner's Office cannot guarantee that this message or
> any attachment is virus free or has not been intercepted and amended. You
> should perform your own virus checks.
> __________________________________________________________________
>
> Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
> Cheshire, SK9 5AF
> Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk'.

On Tue, Aug 12, 2014 at 10:59 AM, CISAS <CISAS@idrs.ltd.uk> wrote:
> Dear Mr Ribsskog,
>
>
>
> Thank you for your email. Please note that in order to maintain our
> impartiality, we can only advise you about the process of our scheme.
>
>
>
> CISAS is an Ofcom-approved redress scheme which individuals and small
> businesses of up to 10 employees (customers) can use to settle disputes with
> telecommunications providers that are subscribers to the scheme. CISAS can
> only consider complaints about communication services, billing and customer
> services issues between service providers and their customers. Please refer
> to the Information for Customers guide for examples of the types of disputes
> that we are unable to deal with.
>
>
>
> To use our service you must make a formal application after you have
> exhausted Virgin’s complaints procedure. Applications can be made through
> our website. Alternatively you can submit your application by email or post.
>
>
>
> We are unable to take on a complaint unless you can show that you have been
> in dispute with the company for a minimum of 8 weeks (but no more than 12
> months). However if the company has provided you with their final response,
> you can make an application to use CISAS immediately.
>
>
>
> You can also contact Virgin on;
>
>
>
> Caroline Probert
>
> Virgin media
>
> Po Box 333
>
> Matrix Court
>
> Swansea
>
> SA7 9BB
>
>
>
> Email: TacticalTeam@virginmedia.co.uk
>
>
>
> We hope you are able to settle your complaint directly with the company as
> soon as possible, however if the matter remains unresolved (and you feel
> your complaint falls within the scope of the scheme), please submit an
> application along with your supporting documents in due course.
>
>
>
> Yours sincerely
>
>
>
> CISAS
>
> www.cisas.org.uk
>
>
>
>
>
>
>
> -----Original Message-----
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 05 August 2014 17:42
> To: OCCtelecoms
> Cc: CISAS
> Subject: Re: Ofcom reference: 1-266978842
>
>
>
> Hi,
>
>
>
> thank you for your e-mail!
>
>
>
> I send a copy-email to the internet adjudicator then.
>
>
>
> I tried to look more at Virgins website now, and had a chat with Phil.
>
>
>
> But when I tried to call the mobile-number he mentioned, then it wasn't
> free, (anyway), and I'm out of credit on my mobile, since I haven't gotten
> my jobseekers allowance lately.
>
>
>
> And I attach a copy of the conversation with Phil.
>
>
>
> I think it's strange they don't have an e-mail-address.
>
>
>
> I used to be with BT Broadband, (from 2006 to 2011), and they were possible
> to e-mail.
>
>
>
> But when I moved to Sunderland, in 2011, then BT sent me a cheque, for
> around £150, I think.
>
>
>
> So they must have double-charged me, for some months, I think.
>
>
>
> And then discovered this, later.
>
>
>
> I really wanted to use a credit they had.
>
>
>
> But I think what happened was that BT double-charged me instead.
>
>
>
> So like some sharia, or something?
>
>
>
> So BT freaked me out, I have to say.
>
>
>
> And that's why I chosed Virgin now.
>
>
>
> But if I'd known they don't use e-mail, then I would have chosen Talk Talk,
> (or another internet-supplier), I think.
>
>
>
> Just to try to update.
>
>
>
> Thanks again for the e-mail.
>
>
>
> Best regards,
>
>
>
> Erik Ribsskog
>
>
>
>
>
> On Mon, Aug 4, 2014 at 1:39 PM, OCCtelecoms <OCCtelecoms@ofcom.org.uk>
> wrote:
>
>> Ofcom reference: 1-266978842
>
>>
>
>>
>
>>
>
>> 04 August 2014
>
>>
>
>>
>
>>
>
>> Dear Mr Ribsskog
>
>>
>
>>
>
>>
>
>> Thank you for contacting Ofcom about Virgin Media Ltd.
>
>>
>
>>
>
>>
>
>> Although we are unable to get involved in individual disputes, I
>
>> realise that you have approached us for help and will explain how you
>
>> can progress your complaint.
>
>>
>
>>
>
>>
>
>> If you have already contacted Virgin Media Ltd and feel you have been
>
>> dealt with poorly or unreasonably, you can ask them to take your
>
>> complaint to a higher level. You can find out how to do this from your
>
>> service provider’s code of practice. This should detail their full
>
>> complaints procedure and will be available through its website and
>
>> customer services. Some service providers also print complaint information
>> on the back of their phone bills.
>
>>
>
>>
>
>>
>
>> You are likely to resolve your dispute by following the complaints
>
>> procedure, but if you exhaust this and remain unhappy, you should ask
>
>> your service provider to send you a letter outlining their final
>
>> position. This is known as a ‘deadlock’ letter.
>
>>
>
>>
>
>>
>
>> Once you have received a deadlock letter, you may be able to take your
>
>> dispute to an Alternative Dispute Resolution (ADR) scheme. You can
>
>> also take your dispute to an ADR scheme if it remains unresolved 8
>
>> weeks after you first complained.
>
>>
>
>>
>
>>
>
>> An ADR scheme is an important piece of consumer protection which every
>
>> service provider has to belong to. They are free and independent
>
>> services available to residential or small business (up to 10 employees)
>> customers.
>
>> Service providers must abide by an ADR’s decision, but if you are
>
>> dissatisfied with the outcome you are free to consider legal action.
>
>>
>
>>
>
>>
>
>> For information, Virgin Media Ltd is a member of the Communications
>
>> and Internet Services Adjudication Scheme (CISAS) for the purpose of
>
>> ADR. You can contact CISAS at:
>
>>
>
>>
>
>>
>
>> CISAS
>
>>
>
>> International Dispute Resolution Centre
>
>>
>
>> 70 Fleet Street
>
>>
>
>> London
>
>>
>
>> EC4Y 1EU
>
>>
>
>>
>
>>
>
>> Phone: 020 7520 3827
>
>>
>
>> Email: info@cisas.org.uk
>
>>
>
>> Website: www.cisas.org.uk.
>
>>
>
>>
>
>>
>
>> With regards to the quality of customer service given by your
>
>> provider, whilst this does not fall under our remit, it is in a
>
>> provider’s own interest to treat their customers well. Additionally,
>
>> we record all of the complaints we receive, so can identify issues of
>> general consumer concern.
>
>> If we notice a particular increase in similar complaints against the
>
>> same provider, we may raise this with them for internal review.
>
>>
>
>>
>
>>
>
>> I hope you find this information helpful and can confirm that I have
>
>> recorded details of your experience. If you need more advice, you can
>
>> visit our website at: www.ofcom.org.uk or phone the Consumer Contact
>
>> Team on: 0300
>
>> 123 3333 or 020 7981 3040. You should quote the reference number at
>
>> the top of this letter.
>
>>
>
>>
>
>>
>
>> Yours sincerely
>
>>
>
>>
>
>>
>
>> Charlotte Sperry
>
>>
>
>> Consumer Contact Team
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>> ________________________________
>
>>
>
>> **********************************************************************
>
>> ********************************************
>
>> For more information visit www.ofcom.org.uk
>
>>
>
>> This email (and any attachments) is confidential and intended for the
>
>> use of the addressee only.
>
>>
>
>> If you have received this email in error please notify the originator
>
>> of the message and delete it from your system.
>
>>
>
>> This email has been scanned for viruses. However, you open any
>
>> attachments at your own risk.
>
>>
>
>> Any views expressed in this message are those of the individual sender
>
>> and do not represent the views or opinions of Ofcom unless expressly
>
>> stated otherwise.
>
>> **********************************************************************
>
>> ********************************************
>
> Confidentiality and Disclaimer Notice
>
> Unless otherwise agreed expressly in writing by an authorised
> employee of IDRS Ltd, this communication is to be treated as
> confidential and the information in it may not be used or
> disclosed except for the purpose for which it has been sent. If
> you have reason to believe that you are not the intended
> recipient of this communication, please contact the sender
> immediately.
>
> IDRS Ltd may monitor email traffic data and also the content of
> email for the purposes of security and staff training.
>
> WARNING: Computer viruses can be transmitted by Email. IDRS Ltd
> virus scans all email sent and received by its systems but the
> recipient should also check this Email and any attachments for
> the
> presence of viruses. IDRS Ltd accepts no liability for any
> damage caused by any virus transmitted by this Email.

virgin.jpg
92K

PS.

Her er vedlegget:

lørdag 23. august 2014

Jeg sendte en e-post til ICO

Erik Ribsskog

Update/Fwd: Ofcom reference: 1-266978842

Erik Ribsskog

Sat, Aug 23, 2014 at 1:56 AM

To: casework@ico.org.uk

Cc: CISAS , post , Legal LSC , she , Politikk Høyre , Akademikerforbundet , LHT Customer Service , Runcorn Office , Info , Bjørn Ribsskog , admin , ITCGM- Norwegian Consulate , "hv-02.kontakt" , "anne-kathrine.skodvin" , "post@nav.no" , "steve.rotheram.mp" , "complaint.info" , rcjchancery.judgeslisting@hmcts.gsi.gov.uk, "emb.london"

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sat, Aug 23, 2014 at 1:49 AM
Subject: Re: Ofcom reference: 1-266978842
To: CISAS <CISAS@idrs.ltd.uk>
Cc: post <post@mfa.no>, Legal LSC <legal.lsc@legalservices.gov.uk>,
she <she@topdanmark.dk>, Politikk Høyre <politikk@hoyre.no>,
Akademikerforbundet <post@akademikerforbundet.no>, LHT Customer
Service <csc@lht.co.uk>, Runcorn Office <runcornoffice@taroe.org>,
Info <info@tpas.org.uk>, Bjørn Ribsskog <bribsskog@gmail.com>, admin
<admin@lpl-norwegian-consulate.org.uk>, ITCGM- Norwegian Consulate
<norconsulate@itcgm.co.uk>, "hv-02.kontakt" <hv-02.kontakt@mil.no>,
"anne-kathrine.skodvin" <anne-kathrine.skodvin@ica.no>, "post@nav.no"
<post@nav.no>, "steve.rotheram.mp" <steve.rotheram.mp@parliament.uk>,
"complaint.info" <complaint.info@financial-ombudsman.org.uk>,
rcjchancery.judgeslisting@hmcts.gsi.gov.uk

Hi,

thank you for your e-mail!

This case is now with ICO, (casework@ico.org.uk), so I guess, that we
should perhaps wait for them, to finish with their case-work, before I
e.g. escalate to you.

I hope this is alright!

Best regards,

Erik Ribsskog

PS.

Here is more about this:

'Erik Ribsskog
________________________________
Response from ICO regarding Virgin Media[Ref. RFA0550287]
________________________________
Erik Ribsskog Sat, Aug 23, 2014 at 12:05 AM
To: casework@ico.org.uk
Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
Bcc: post , Legal LSC , she , Politikk Høyre , Akademikerforbundet ,
LHT Customer Service , Runcorn Office , Info , Bjørn Ribsskog , admin
, ITCGM- Norwegian Consulate , "hv-02.kontakt" ,
"anne-kathrine.skodvin" , "post@nav.no" , "steve.rotheram.mp" ,
"complaint.info"
Hi,

I don't understand why I have to send about this, with 'snail-mail'.

E-mails should be fine enough.

Virgin don't have a general enquiery e-mail-address, on their website.

So I then think I don't have to exhaust their internal complaint procedure.

Since Virgin then sends a message, that they don't want correspondence, I think.

(By not having their general enquiery e-mail address on their website).

So I would have wanted a second opinion, to do with this complaint, please.

So if you could please escalate, this complaint, to your line-manager.

Thanks in advance for any help with this!

Best regards,

Erik Ribsskog

On Thu, Aug 14, 2014 at 11:33 AM, <casework@ico.org.uk> wrote:
> 14 August 2014
>
>
>
> Case Reference Number RFA0550287
>
>
>
> Dear Mr Ribsskog
>
> Thank you for your correspondence dated 4 August 2014 regarding Virgin
> Media.
>
> Your concerns
>
> I understand from your correspondence that you have received an email from
> Virgin Media that suggests an account has been set up in your name; you then
> received an email to say that the contact email address has been changed.
>
> Our response
>
> For us to consider this matter further you would need to make your complaint
> in writing to Virgin Media and inform them of the specific reasons for your
> complaint, we require evidence that this has been done and that you have
> allowed them a certain amount of time in which to respond.
>
> The contact details for Virgin Media are as follows:
>
> Virgin Media Limited
> Media House
> Bartley Wood Business Park
> Hook
> Hampshire
> RG27 9UP
>
> It may be beneficial for you to send your correspondence by recorded
> delivery, this would evidence that Virgin Media have received your
> complaint. We would say to allow them 28 days in which to respond.
>
> If you do not receive a response from Virgin Media in this timeframe, you
> may wish to bring this matter back to us.
>
> Yours sincerely
>
> Sarah Timperley – Case Officer
> Information Commissioner’s Office
> Telephone: 01625 545508
>
>
>
>
> ____________________________________________________________________
>
>
> The ICO's mission is to uphold information rights in the public interest,
> promoting openness by public bodies and data privacy for individuals.
>
> If you are not the intended recipient of this email (and any attachment),
> please inform the sender by return email and destroy all copies.
> Unauthorised access, use, disclosure, storage or copying is not permitted.
> Communication by internet email is not secure as messages can be intercepted
> and read by someone else. Therefore we strongly advise you not to email any
> information, which if disclosed to unrelated third parties would be likely
> to cause you distress. If you have an enquiry of this nature please provide
> a postal address to allow us to communicate with you in a more secure way.
> If you want us to respond by email you must realise that there can be no
> guarantee of privacy.
> Any email including its content may be monitored and used by the Information
> Commissioner's Office for reasons of security and for monitoring internal
> compliance with the office policy on staff use. Email monitoring or blocking
> software may also be used. Please be aware that you have a responsibility to
> ensure that any email you write or forward is within the bounds of the law.
> The Information Commissioner's Office cannot guarantee that this message or
> any attachment is virus free or has not been intercepted and amended. You
> should perform your own virus checks.
> __________________________________________________________________
>
> Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
> Cheshire, SK9 5AF
> Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk'.

On Tue, Aug 12, 2014 at 10:59 AM, CISAS <CISAS@idrs.ltd.uk> wrote:
> Dear Mr Ribsskog,
>
>
>
> Thank you for your email. Please note that in order to maintain our
> impartiality, we can only advise you about the process of our scheme.
>
>
>
> CISAS is an Ofcom-approved redress scheme which individuals and small
> businesses of up to 10 employees (customers) can use to settle disputes with
> telecommunications providers that are subscribers to the scheme. CISAS can
> only consider complaints about communication services, billing and customer
> services issues between service providers and their customers. Please refer
> to the Information for Customers guide for examples of the types of disputes
> that we are unable to deal with.
>
>
>
> To use our service you must make a formal application after you have
> exhausted Virgin’s complaints procedure. Applications can be made through
> our website. Alternatively you can submit your application by email or post.
>
>
>
> We are unable to take on a complaint unless you can show that you have been
> in dispute with the company for a minimum of 8 weeks (but no more than 12
> months). However if the company has provided you with their final response,
> you can make an application to use CISAS immediately.
>
>
>
> You can also contact Virgin on;
>
>
>
> Caroline Probert
>
> Virgin media
>
> Po Box 333
>
> Matrix Court
>
> Swansea
>
> SA7 9BB
>
>
>
> Email: TacticalTeam@virginmedia.co.uk
>
>
>
> We hope you are able to settle your complaint directly with the company as
> soon as possible, however if the matter remains unresolved (and you feel
> your complaint falls within the scope of the scheme), please submit an
> application along with your supporting documents in due course.
>
>
>
> Yours sincerely
>
>
>
> CISAS
>
> www.cisas.org.uk
>
>
>
>
>
>
>
> -----Original Message-----
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 05 August 2014 17:42
> To: OCCtelecoms
> Cc: CISAS
> Subject: Re: Ofcom reference: 1-266978842
>
>
>
> Hi,
>
>
>
> thank you for your e-mail!
>
>
>
> I send a copy-email to the internet adjudicator then.
>
>
>
> I tried to look more at Virgins website now, and had a chat with Phil.
>
>
>
> But when I tried to call the mobile-number he mentioned, then it wasn't
> free, (anyway), and I'm out of credit on my mobile, since I haven't gotten
> my jobseekers allowance lately.
>
>
>
> And I attach a copy of the conversation with Phil.
>
>
>
> I think it's strange they don't have an e-mail-address.
>
>
>
> I used to be with BT Broadband, (from 2006 to 2011), and they were possible
> to e-mail.
>
>
>
> But when I moved to Sunderland, in 2011, then BT sent me a cheque, for
> around £150, I think.
>
>
>
> So they must have double-charged me, for some months, I think.
>
>
>
> And then discovered this, later.
>
>
>
> I really wanted to use a credit they had.
>
>
>
> But I think what happened was that BT double-charged me instead.
>
>
>
> So like some sharia, or something?
>
>
>
> So BT freaked me out, I have to say.
>
>
>
> And that's why I chosed Virgin now.
>
>
>
> But if I'd known they don't use e-mail, then I would have chosen Talk Talk,
> (or another internet-supplier), I think.
>
>
>
> Just to try to update.
>
>
>
> Thanks again for the e-mail.
>
>
>
> Best regards,
>
>
>
> Erik Ribsskog
>
>
>
>
>
> On Mon, Aug 4, 2014 at 1:39 PM, OCCtelecoms <OCCtelecoms@ofcom.org.uk>
> wrote:
>
>> Ofcom reference: 1-266978842
>
>>
>
>>
>
>>
>
>> 04 August 2014
>
>>
>
>>
>
>>
>
>> Dear Mr Ribsskog
>
>>
>
>>
>
>>
>
>> Thank you for contacting Ofcom about Virgin Media Ltd.
>
>>
>
>>
>
>>
>
>> Although we are unable to get involved in individual disputes, I
>
>> realise that you have approached us for help and will explain how you
>
>> can progress your complaint.
>
>>
>
>>
>
>>
>
>> If you have already contacted Virgin Media Ltd and feel you have been
>
>> dealt with poorly or unreasonably, you can ask them to take your
>
>> complaint to a higher level. You can find out how to do this from your
>
>> service provider’s code of practice. This should detail their full
>
>> complaints procedure and will be available through its website and
>
>> customer services. Some service providers also print complaint information
>> on the back of their phone bills.
>
>>
>
>>
>
>>
>
>> You are likely to resolve your dispute by following the complaints
>
>> procedure, but if you exhaust this and remain unhappy, you should ask
>
>> your service provider to send you a letter outlining their final
>
>> position. This is known as a ‘deadlock’ letter.
>
>>
>
>>
>
>>
>
>> Once you have received a deadlock letter, you may be able to take your
>
>> dispute to an Alternative Dispute Resolution (ADR) scheme. You can
>
>> also take your dispute to an ADR scheme if it remains unresolved 8
>
>> weeks after you first complained.
>
>>
>
>>
>
>>
>
>> An ADR scheme is an important piece of consumer protection which every
>
>> service provider has to belong to. They are free and independent
>
>> services available to residential or small business (up to 10 employees)
>> customers.
>
>> Service providers must abide by an ADR’s decision, but if you are
>
>> dissatisfied with the outcome you are free to consider legal action.
>
>>
>
>>
>
>>
>
>> For information, Virgin Media Ltd is a member of the Communications
>
>> and Internet Services Adjudication Scheme (CISAS) for the purpose of
>
>> ADR. You can contact CISAS at:
>
>>
>
>>
>
>>
>
>> CISAS
>
>>
>
>> International Dispute Resolution Centre
>
>>
>
>> 70 Fleet Street
>
>>
>
>> London
>
>>
>
>> EC4Y 1EU
>
>>
>
>>
>
>>
>
>> Phone: 020 7520 3827
>
>>
>
>> Email: info@cisas.org.uk
>
>>
>
>> Website: www.cisas.org.uk.
>
>>
>
>>
>
>>
>
>> With regards to the quality of customer service given by your
>
>> provider, whilst this does not fall under our remit, it is in a
>
>> provider’s own interest to treat their customers well. Additionally,
>
>> we record all of the complaints we receive, so can identify issues of
>> general consumer concern.
>
>> If we notice a particular increase in similar complaints against the
>
>> same provider, we may raise this with them for internal review.
>
>>
>
>>
>
>>
>
>> I hope you find this information helpful and can confirm that I have
>
>> recorded details of your experience. If you need more advice, you can
>
>> visit our website at: www.ofcom.org.uk or phone the Consumer Contact
>
>> Team on: 0300
>
>> 123 3333 or 020 7981 3040. You should quote the reference number at
>
>> the top of this letter.
>
>>
>
>>
>
>>
>
>> Yours sincerely
>
>>
>
>>
>
>>
>
>> Charlotte Sperry
>
>>
>
>> Consumer Contact Team
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>> ________________________________
>
>>
>
>> **********************************************************************
>
>> ********************************************
>
>> For more information visit www.ofcom.org.uk
>
>>
>
>> This email (and any attachments) is confidential and intended for the
>
>> use of the addressee only.
>
>>
>
>> If you have received this email in error please notify the originator
>
>> of the message and delete it from your system.
>
>>
>
>> This email has been scanned for viruses. However, you open any
>
>> attachments at your own risk.
>
>>
>
>> Any views expressed in this message are those of the individual sender
>
>> and do not represent the views or opinions of Ofcom unless expressly
>
>> stated otherwise.
>
>> **********************************************************************
>
>> ********************************************
>
> Confidentiality and Disclaimer Notice
>
> Unless otherwise agreed expressly in writing by an authorised
> employee of IDRS Ltd, this communication is to be treated as
> confidential and the information in it may not be used or
> disclosed except for the purpose for which it has been sent. If
> you have reason to believe that you are not the intended
> recipient of this communication, please contact the sender
> immediately.
>
> IDRS Ltd may monitor email traffic data and also the content of
> email for the purposes of security and staff training.
>
> WARNING: Computer viruses can be transmitted by Email. IDRS Ltd
> virus scans all email sent and received by its systems but the
> recipient should also check this Email and any attachments for
> the
> presence of viruses. IDRS Ltd accepts no liability for any
> damage caused by any virus transmitted by this Email.

Jeg sendte en e-post ICO

Erik Ribsskog

Response from ICO regarding Virgin Media[Ref. RFA0550287]

Erik Ribsskog

Sat, Aug 23, 2014 at 12:05 AM

To: casework@ico.org.uk

Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk

Hi,

I don't understand why I have to send about this, with 'snail-mail'.

E-mails should be fine enough.

Virgin don't have a general enquiery e-mail-address, on their website.

So I then think I don't have to exhaust their internal complaint procedure.

Since Virgin then sends a message, that they don't want correspondence, I think.

(By not having their general enquiery e-mail address on their website).

So I would have wanted a second opinion, to do with this complaint, please.

So if you could please escalate, this complaint, to your line-manager.

Thanks in advance for any help with this!

Best regards,

Erik Ribsskog

On Thu, Aug 14, 2014 at 11:33 AM, <casework@ico.org.uk> wrote:
> 14 August 2014
>
>
>
> Case Reference Number RFA0550287
>
>
>
> Dear Mr Ribsskog
>
> Thank you for your correspondence dated 4 August 2014 regarding Virgin
> Media.
>
> Your concerns
>
> I understand from your correspondence that you have received an email from
> Virgin Media that suggests an account has been set up in your name; you then
> received an email to say that the contact email address has been changed.
>
> Our response
>
> For us to consider this matter further you would need to make your complaint
> in writing to Virgin Media and inform them of the specific reasons for your
> complaint, we require evidence that this has been done and that you have
> allowed them a certain amount of time in which to respond.
>
> The contact details for Virgin Media are as follows:
>
> Virgin Media Limited
> Media House
> Bartley Wood Business Park
> Hook
> Hampshire
> RG27 9UP
>
> It may be beneficial for you to send your correspondence by recorded
> delivery, this would evidence that Virgin Media have received your
> complaint. We would say to allow them 28 days in which to respond.
>
> If you do not receive a response from Virgin Media in this timeframe, you
> may wish to bring this matter back to us.
>
> Yours sincerely
>
> Sarah Timperley – Case Officer
> Information Commissioner’s Office
> Telephone: 01625 545508
>
>
>
>
> ____________________________________________________________________
>
>
> The ICO's mission is to uphold information rights in the public interest,
> promoting openness by public bodies and data privacy for individuals.
>
> If you are not the intended recipient of this email (and any attachment),
> please inform the sender by return email and destroy all copies.
> Unauthorised access, use, disclosure, storage or copying is not permitted.
> Communication by internet email is not secure as messages can be intercepted
> and read by someone else. Therefore we strongly advise you not to email any
> information, which if disclosed to unrelated third parties would be likely
> to cause you distress. If you have an enquiry of this nature please provide
> a postal address to allow us to communicate with you in a more secure way.
> If you want us to respond by email you must realise that there can be no
> guarantee of privacy.
> Any email including its content may be monitored and used by the Information
> Commissioner's Office for reasons of security and for monitoring internal
> compliance with the office policy on staff use. Email monitoring or blocking
> software may also be used. Please be aware that you have a responsibility to
> ensure that any email you write or forward is within the bounds of the law.
> The Information Commissioner's Office cannot guarantee that this message or
> any attachment is virus free or has not been intercepted and amended. You
> should perform your own virus checks.
> __________________________________________________________________
>
> Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
> Cheshire, SK9 5AF
> Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

fredag 19. april 2013

Jeg sendte en ny e-post til ICO

Gmail - Acknowledgement from the Information Commissioner's Office[Ref. RCC0494312]

Erik Ribsskog
<eribsskog@gmail.com>

Acknowledgement from the Information Commissioner's Office[Ref. RCC0494312]

Erik Ribsskog

<eribsskog@gmail.com>

Fri, Apr 19, 2013 at 7:55 AM

To:
casework@ico.org.uk

Hi,

ok, that's brilliant.

I'll wait four or five weeks then, and see if I hear back from you.

Thank you very much for the help with this.

Best regards,

Erik Ribsskog

On Thu, Apr 18, 2013 at 2:54 PM, <casework@ico.org.uk> wrote:

PROTECT

18 April 2013

Case Review Reference Number RCC0494312

Case Reference Number ENQ0493394

Dear Mr Ribsskog

Thank you for your email of 18 April 2013.

The matters you raise will be passed to a manager in the Casework and Advice Division who should send you a detailed response within 28 days. If for some reason the manager is unable to send a full response within that timeframe, he or she will let you know what is happening and when you will receive a full response.

You will notice that there are two reference numbers at the top of this page. To explain why, ENQ0493394 relates to the enquiry you sent us about Virgin Media. RCC0494312 is a new reference number, which relates to the correspondence you sent us in relation to the way we have handled ENQ0493394.

A manager will contact you shortly.

Yours sincerely

Amy Holmes
Case Officer
First Contact Group

____________________________________________________________________

The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Information Commissioner's Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
The Information Commissioner's Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks.
__________________________________________________________________

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

torsdag 18. april 2013

Jeg sendte en ny e-post til ICO

Gmail - Response from the Information Commissioner's Office[Ref. ENQ0493394]

Erik Ribsskog
<eribsskog@gmail.com>

Response from the Information Commissioner's Office[Ref. ENQ0493394]

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Apr 18, 2013 at 9:40 AM

To:
casework@ico.org.uk

Hi,

thank you for your e-mail.

I think it's no doubt that the Virgin-engineer could have come across personal information, about me, when he sat down, in front of my computer.

And this guy didn't seem reliable, to me.

Since he both drilled an extra hole in the wall, and he also distroyed my printer, when he sat down, on my chair.

Because he acted like he was Charlie Chaplin, and fell down, from the chair, and distroyed the printer.

Even if this was young engineer.

And an engineer should understand how to sit on a chair.

So I think he broke my printer on purpuse.

And then I think he also could have drilled the extra hole, in the wall, on purpose.

This is not the kind of people, that I want, to sit in front of my computer.

It's a PC, that means Personal Computer.

And I could have had personal information on it.

I scan documents, and people in general have a lot of information, on their computers.

And this engineer was very good at computing, so who knows what he did, on my computer.

I didn't like monitor him, I tried to be a bit laid-back.

And it was also two other Virgin-staff here, that day.

The Virgin-staff who didn't have an apointment, was here the next day.

And that was a fourth Virgin-guy.

So you have mixed up two of the Virgin-guys.

It wasn't the one who didn't have an apointment, who looked at my computer.

Those were two different guys.

And even a fifth guy, turned up, the next week.

So Virgin sendt five engineers here, to install a broadband-line.

And it took them about a week, to finish the job.

And a broadband-line isn't that spectacular, these days.

In 2006, BT used one engineer, and only one visit, (that lasted a couple of hours, I think it was), to install a broadband-line, when I lived in Mandeville St.

So this that Virgin needs five guys to install a broadband-line, (when BT only needs one guy).

It's makes me wonder if Virgin are trying to terrorise me, or something.

Hm.

And this is the year 2013.

It's not the year 1913.

And still Virgin doesn't have an e-mail-address.

A company which sells broadband-lines that doesn't have an e-mail address.

And the same with Ofcom.

Are you sure you don't have these e-mail-addresses.

When I worked as a Store Manger, in Norway, I had a book with phone-numbers, for other organisations, in the retail-business.

Don't you at ICO have a list, where you have e-mail-addresses, etc.

Is it ok that I don't write to Virgin, since they don't have an e-mail-address?

Also, in my last e-mail, I asked you if you could please escalate this case, to your line-manager.

Even the Virgin-guy who went here without an apointment could have seen personal information.

What if I had had a girl-friend, and had a picture of her naked, was on the screen, and the computer was on.

Or a love-letter had been laying on the table?

That would have been personal information, I think.

So I wonder if that Virgin-guys go to your flat, without an apointment, is a breach of ones Data Protection-rights.

(Norwegian: 'personvern').

And shouldn't Ofcom and Virgin have e-mails-addresses?

They can't say they don't understand the new IT-technology.

Because these are IT-organisations, I'd say.

So this is a cause of concern, I think, that these organisations doesn't have e-mail addresses.

Could you please escalate this case to your line-manager.

So I could get a second opinion about this, please.

Thanks in advance for the help with this!

Best regards,

Erik Ribsskog

On Thu, Apr 18, 2013 at 9:18 AM, <casework@ico.org.uk> wrote:

PROTECT

18 April 2013

Case Reference Number ENQ0493394

Dear Mr Ribsskog

Thank you for your further correspondence dated 11 April 2013.

I understand from your correspondence that you are concerned that a Virgin engineer who attended your properly did so without an appointment, and that this engineer also looked at your PC.

As I have outlined in my previous emails, the engineer attending your property without an appointment would not be covered by the Data Protection Act 1998 (DPA). As such, it is not a matter that this office can address.

The DPA is specifically concerned with ‘personal data’, and gives certain rights to individuals regarding their personal data. It also states that data controllers, (organisations who process and control personal data), shall process personal data in line with eight principles of good information handling.

In your latest email you now also mention that the engineer ‘looked’ at your computer, but you do not give any further information. If he simply saw what was on your screen whilst he was in your property then this would not be a concern under the DPA.

If he processed, (used, disclosed, edited, deleted etc), personal data contained in files on your computer, then he would have needed to do this in line with the provisions of the DPA. In particular, in line with the first principle, which states that personal data must be processed fairly and lawfully and with respect to one of the conditions outlined in the Act.

In practise this means that at the point an organisation collects personal data from an individual, it needs to give ‘fair processing’ information to the individual concerned about how their data is going to be used. This is often given in the form of a ‘Privacy Notice’ (a written statement).

If the engineer did process files on your computer which contained your personal data, and you did not receive any fair processing information then this could potentially be a concern in relation to the DPA.

If you believe that this is the case, you should, in the first instance, write to the organisation directly and outline your concerns. Keep copies of any letters you send together with any replies you receive.

If, having raised these issues in writing with the organisation, you still have concerns about their compliance with the DPA, you may then wish to make a complaint to us for assessment. During this assessment process we would determine whether it is likely or unlikely that the organisation complied with the DPA in relation to this issue.

For us to be able to consider a complaint we would need you to provide us with a completed complaint form (which can be found through the link below), a copy of your complaint to the organisation and their response (if they have responded), and a copy of any other relevant information, eg evidence that the incident occurred and a copy of any privacy notices you received.

http://www.ico.org.uk/complaints/handling

Unfortunately I am not able to provide you with specific contact information form Virgin or Ofcom, as this is not within the remit of our office. I have again provided the links to the contact pages of their websites.

http://www.ofcom.org.uk/contact-us/

https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=ESCALATION_REQUEST

If you are unhappy with the service you have received from us, you can make a complaint to us using our ‘Case review and service complaints form’. I have included a link to information on our website about how to complain, the complaints form can be found on this page.

http://www.ico.gov.uk/complaints/satisfied_with_our_service/complaints_and_compliments.aspx

I hope this information is of assistance to you. For more information please contact our helpline on 0303 123 1113.

Yours sincerely

Amy Holmes
Case Officer
First Contact Group

____________________________________________________________________

The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Information Commissioner's Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
The Information Commissioner's Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks.
__________________________________________________________________

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

mandag 1. september 2014

Jeg sendte en e-post til ICO

mandag 25. august 2014

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lørdag 23. august 2014

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Jeg sendte en e-post ICO

fredag 19. april 2013

Jeg sendte en ny e-post til ICO

torsdag 18. april 2013

Jeg sendte en ny e-post til ICO

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