Jeg sendte en e-post til Asda

Erik Ribsskog
<eribsskog@gmail.com>

---

Out of Office: Response from ASDA (Ref #000000037172872)

---

Erik Ribsskog

<eribsskog@gmail.com>




Fri, Mar 22, 2013 at 10:50 PM

To:
Victoria Duffy <Victoria.Duffy@asda.co.uk>







Hi,

I write to you, since I can't find Asda's general enquiry e-mail address, on your website.

I'm just back from Asda Walton now, after doing some shopping there.

I have to say that the staff there shocks me.

When I went to pay, for the goods, in my basket, at the self-service check-outs.

I was met, by a 'wall' of people.

Three women in their early twenties, and an older man.

All slim.

One of the women had an Amy Winehouse hairdo, (which was coloured in quite dark red).

And one was a blonde.

The third one could have been a brunette.

And the man was quite slim and low.

All these four were Asda-staff.

And they blocked the passage to the self-service check-outs, as if to provoce me, I think.

I could notice that the blonde Asda-woman noticed me when I walked from the newspaper-department, and towards the self service check-outs.

The four staff didn't move, when I approached them.

They blocked my way, and didn't move.

I took one step to the side, as if to use the self-service check out with a transport-band on it.

(Which I haven't used earlier.

And I would have been on dispay there, for the four staff, if I used it.

So I didn't really want to use this machine).

Then the earlier mentioned Asda-man, moved away, toward the staffed tills.

And then I could just sneak past the Amy Winehouse-hairdo Asda-woman, who seemed to be unaware of me wanting to pass her, it seemed to me.

(Even if it seems odd to me, that people can be this un-aware.

So I guess she acted, possibly).

Then I went to scan the goods in my basket, in the self-service check-out.

This shop, has a security-guard, seated, by the enterance-door.

So why do you have four staff, obstructing the custommers, like this?

This seems very odd, to me.

Do you have some problem with mafia, nazi's or 'wicka-stuff' in your shop.

What on earth is going on?

I know self-service check-outs have only been around, since 2005.

(At least that's when I first saw them, at a big Sainsbury's shop.

The one with a Starbucks-cafe in.

In Kensington, in London).

But what is really Asda's policy regarding this?

Are your staff meant to stand and obstruct the way, to the self-service tills, in a group, like I witnessed, at Asda Walton, earlier today?

(At around 10 PM, I guess).

Can you please inform me about Asda's policy regaring this?

Best regards,

Erik Ribsskog

On Fri, Mar 1, 2013 at 5:17 PM, Victoria Duffy <Victoria.Duffy@asda.co.uk> wrote:

Thank you for your email.

I’m out of the office until Monday 04 March. All emails will be actioned on my return.

If you need further assistance please contact our Customer Service Team on freephone 0800 952 0101.

Kind regards

Vicki Duffy
ASDA Service Team

Min Bok 5 - Kapittel 182: Mer om Alex-gjengen, med mere

En gang, på den tida, som jeg jobba, som låseansvarlig, på Rimi Bjørndal.

(Det vil si fra sommeren 2002 til desember 2003).

Så var Erik Dahl innom der, med ei slank og flott brunette, (må man vel kalle henne).

Og Erik Dahl sa vel hei, og stod en stund, utefor lagerdøra, til butikken, (mener jeg å huske).

Og jeg kjente ikke igjen hu brunetta, (som jeg seinere fortalte, til David Hjort), selv om jeg husker at jeg syntes at hu så ganske fin ut da, (hvis jeg skal være ærlig).

Men da jeg sa dette til David Hjort, (at jeg ikke visste, hvem hu dama, til Erik Dahl var).

Så sa David Hjort noe sånt, som at: 'Jo, det gjør du vel'.

Men han sa ikke noe mer, da.

Men nå, så lurer jeg på det, om hu dama, til Erik Dahl, var hu, som han var i lag med, den søndagen, i Karl Johan.

Da lillesøstera til David Hjort og Linn Korneliussen.

(Og også hu dama til Erik Dahl, vel.

Men _ikke_ David Hjort sin kusine, Marion.

Sånn som jeg husker det.

(Selv om hu også var i Karl Johan der)).

Ble angrepet av en tenåringsjente-gjeng, som jeg seinere har lurt på, om var Valkyria, (eller noe sånt).

Siden denne jentegjengen, var så velorganiserte og militante da, (må man vel si), da de angrep, disse her damene, til David Hjort og Erik Dahl, (må man vel kalle dem).

Så sånn var det.

Bare noe jeg tenkte på.

Men men.

Jeg har jo skrevet om det, (i et tidligere kapittel).

At mens jeg jobba, som låseansvarlig, på Rimi Bjørndal.

(Altså fra sommeren 2002 til desember 2003).

Så var det en gang, en gjeng innom der, som spurte meg, om jeg kunne skaffe dem jobb, på Rimi Bjørndal.

(Eller, ihvertfall en av disse folka, (i den gjengen), spurte meg om det, da.

En litt lav kar, med mørkt hår, vel.

Muligens den samme karen, som beskyldte meg, for å prøve å stjele dama til David Hjort, på den festen hos han, på Bjørndal, som jeg har skrevet om tidligere.

Da David Hjort hang ut et norsk flagg, fra terrassen sin, (i Geviret, het det vel der)).

Og denne gjengen, det var altså Alex-gjengen, da.

(I tilfelle jeg ikke fikk forklart det så bra, tidligere i denne boken, da jeg skrev om nettopp den episoden).

Og da, så svarte jeg jo det, at de ikke burde spørre meg, om jobb, på Rimi Bjørndal.

Siden jeg gikk så dårlig, sammen med butikksjef Johan, da.

Men når jeg tenker mer på det her nå.

Så tenker jeg jo det, at det var rart, at han karen, i Alex-gjengen.

Ikke heller spurte nettopp Alex, om jobb, da.

For Alex jobbet jo, som assistent, på Rimi Sinsen.

(Jeg husker for eksempel at han var med på Rimi sin assisterende butikksjef-båttur, sommeren 1998.

Og en gang, som jeg var på butikksjef-møte, på Rimi sitt hovedkontor, på Sinsen.

Så dro jeg oppom Rimi Sinsen, og kjøpte meg en avis, (eller noe sånt), mener jeg å huske.

Og da hilste jeg vel muligens på han Alex, fra Rimi Sinsen, som da passet på butikken, vel.

(Noe sånt).

Mener jeg ganske vagt å huske, ihvertfall.

Selv om jeg nok da tenkte det med meg selv.

At det måtte da være litt kjedelig, å jobbe i en butikk, som lå kun noen hundre meter, fra hovedkontoret.

For daa var det sikkert mange 'høye herrer', fra Rimi, innom der, hele tida, tenkte jeg).

Så sånn var det.

Bare noe jeg tenkte på.

Men men.

Men jeg sa ikke det, til Alex-gjengen.

At de heller burde spørre han Alex, om jobb, da.

For på Rimi Bjørndal, så er det ofte mye å tenke på.

Siden det er en veldig hektisk butikk, (som jeg har skrevet om, tidligere).

Så når folk jeg veit hvem er, dukker opp der, så har jeg kanskje masse butikk-ting osv., i huet, da.

(Noe sånt).

Så sånn er det.

Bare noe jeg tenkte på.

Men men.

Det var også sånn, at en gang, (etter den nevnte nyttårsfesten vel), som jeg var på en fest, hos Alex, fra Rimi Sinsen.

Så ble det skikkelig dramatikk, (husker jeg).

For Alex, han begynte å kjefte skikkelig, på dama si, da.

Fordi at en ved navn Abba vel, (en mørkhudet kar), hadde blitt fornærmet, på Alex.

(Noe sånt).

Og dette ble som en skikkelig scene da, (husker jeg).

Alex sin samboer-dame, (var hu vel), det var forresten ei skikkelig pen og slank dame, i begynnelsen av 20-årene, da.

(Sånn som jeg husker det, ihvertfall).

Og hu måtte tåle å bli skjelt ut skikkelig da, av han Alex.

Og jeg syntes at dette ble veldig pinlig etterhvert, husker jeg.

Men jeg sa ikke et ord, da.

For skjedde akkurat da jeg egentlig skulle gå.

Men jeg stod og venta, på David Hjort, (og muligens også Melina da, hvis hu var der).

Men David Hjort, han var vel inne på kjøkkenet der, og 'babla' om noe greier, da.

(Mens den her kjeftinga foregikk).

Noe sånt.

Men denne kjeftinga, (fra han Alex), den var som noe tatt ut fra finsk fjernsynsteater da, (må man vel nesten si).

(Noe sånt).

Så sånn var det.

Bare noe jeg tenkte på.

Men men.

Han Abba, det var forresten en kar, som jeg hadde hørt om, tidligere.

En gang, som David Hjort, hadde dratt meg med, ut på byen, mens jeg jobba som asistent, på Rimi Bjørndal, (tror jeg at det må ha vært).

(Så dette må vel ha vært, i 1998, en gang, tror jeg.

Noe sånt).

Og da, så ble det nesten slåsskamp, nederst i Karl Johan, (husker jeg).

(Der hvor Valkyria, eller hvem der var, angrep damene til Erik Dahl og David Hjort, et par år seinere, da.

Var det vel).

Og fra den episoden, rundt 1998.

Så husker jeg det.

At David Hjort prata med ei dame.

Som vel må ha vært enten hans daværende samboer Heidi fra Nord-Norge, eller han søster, nemlig Venevil.

Om 'å ringe Abba'.

Så Abba, det var liksom en kar, som var god til å slåss, (og som hadde trent kampsport vel), som David Hjort tenkte på å ringe til, hvis han nesten havna i bråk, på byen, da.

(Noe sånt).

Så sånn var det.

Bare noe jeg tenkte på.

Men men.

Og en av David Hjort sine seinere samboere.

Nemlig Melina Jørgensen, (fra Ammerud).

Hu så jeg jo først, sommeren 2002.

Da jeg jobba, som 'sommer-butikksjef', på Rimi Bjørndal.

Og David Hjort stakk innom, for å si hei, (eller noe sånt), vel.

Og hadde med seg hu Melina Jørgensen, da.

(Som vel kjørte dem dit, tror jeg).

Og grunnen til at jeg begynte å tenke på, når jeg først så, hu Melina Jørgensen.

Det er fordi, at jeg husker, en 17. mai.

Som jeg feiret, sammen med både hu Melina Jørgensen og han Abba, da.

Og det var i en park, vest for Ullevål, vel.

En park som jeg ikke husker hva heter nå.

Så jeg får sjekke litt, på Google Maps her.

Jeg mener det var, ved Fagerborg kirke, at denne nevnte 17. mai-feiringa, fant sted.

Så dette var vel i Stensparken da, ser det ut som, (for meg ihvertfall), på Google Maps, nå.

Og Melina Jørgensen, hu var der, (husker jeg).

Og David Hjort var der.

(Det var jo han som hadde invitert meg dit.

Som det jo alltid var.

Må man vel si).

Og Alex-gjengen var der.

Og han Abba var der, da.

Og Melina Jørgensen, hu begynte å oppføre seg skikkelig gammeldags, da.

(Må man vel si).

Mens disse i Alex-gjengen, de oppførte seg, som noe rølp da, (må man vel si).

Og det ble sånn, (husker jeg), at jeg, liksom var den eneste mannen der, da.

Og jeg måtte liksom oppvarte hu Melina Jørgensen, da.

Mens de andre kara der, de var liksom var som en gjeng med gutter, da.

Som liksom tulla, tøysa og skøya, da.

Og mens jeg satt, på plenen der, og liksom prøvde å underholde, hu Melina Jørgensen litt, da.

(Og var liksom som en gentleman, da).

Så dukka han Abba opp ved siden av oss, da.

Og da skvatt jeg vel til litt, (tror jeg).

For David Hjort, han hadde jo fortalt meg om, (noen år før det her vel), om hvor flink, han Abba var, til å slåss, (og sånn), da.

(Noe sånt).

Og da, så begynte han Abba, (i fylla), å si noe sånt, som at: 'Tror du at jeg har tenkt å sparke deg i trynet, nå?'.

Noe sånt.

Men da svarte jeg ikke noe, (husker jeg).

For han Abba var så full, da.

Og jeg hadde vel ikke drukket noe særlig.

Og jeg visste ikke hva jeg skulle si, egentlig.

For for meg, så var han Abba, en galning, som veldig god, til å slåss, da.

(Fra sånn jeg skjønte det, fra det, som David Hjort hadde fortalt, om han Abba, tidligere da).

Så jeg var nok litt på vakt, ovenfor han Abba, da.

(Som var en albaner, (eller noe sånt), kanskje.

Noe sånt).

Så denne episoden, den ble som noe veldig, veldig rart, for meg, (husker jeg).

Dette var nok den mest rølpete og mest harry-e 17. mai-feiringen, i Oslo, det året.

(Husker jeg, at jeg tenkte).

Siden Abba og Alex-gjengen sa og gjorde så mye rart, (i fylla), da.

(Sånn som jeg husker det, ihvertfall).

Så sånn var det.

Bare noe jeg tenkte på.

Men men.

Det var fortsatt mye mer som hendte, den tida, som jeg bodde, på St. Hanshaugen.

Og dette tenkte jeg at jeg skulle prøve å få skrevet mer om, i de neste kapitlene, av Min Bok 5.

Så vi får se om jeg klarer å få til det.

Vi får se.

Dette har jeg vel skrevet om, på johncons-blogg, tidligere. At hvis de først skal bygge et nasjonalmuseum, så kunne de kanskje ha funnet en bedre tomt. Nå blir det liksom gjemt bak Vestbanen, som at dette museet, er noe å skamme seg over. Det blir jo som en vits omtrent, synes jeg

http://www.nettavisen.no/politikk/article3594803.ece

Jeg fortsetter å søke jobber. Denne gang som Web Designer

Erik Ribsskog
<eribsskog@gmail.com>

---

eribsskog@gmail.com - CWJobs.co.uk - Applicant details for Web Designer / HTML / CSS / Usability / Manchester - ML_FSFSD

---

cwjobs@cwjobsmail.co.uk

<cwjobs@cwjobsmail.co.uk>




Fri, Mar 22, 2013 at 4:46 PM

Reply-To:
eribsskog@gmail.com

To:
matthew.88695.cwj@circle.aplitrak.com

Cc:
eribsskog@gmail.com

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The following candidate has applied online for the position: Web Designer / HTML / CSS / Usability / Manchester.


Candidate email address: eribsskog@gmail.com.


Candidate’s comments:


Hi,

I read about this vacany on CW Jobs, and wanted to please apply for this job.

I have designed many websites, (like [url removed] and [url removed] since 2009, using HTML, CSS, Javascript and PHP.

I also have knowledge of Photoshop, after registering an online account with them, earlier this year.

I also have learned about usability, during my IT-education, (from 1988 to 1992 and from when I started studying again from 2002 to 2005).

I attach my CV and hope to hear back from you!

Yours sincerely,

Erik Ribsskog

I confirm that I am eligible to live and work in the UK


If the candidate has supplied a CV it will be attached to this email.


Please provide your feedback to eribsskog@gmail.com.

Thank you for advertising on CWJobs.









Totaljobs Group
Holden House, 57 Rathbone Place, London W1T 1JU
Registered in England & Wales under company number 04269861

eribsskog_220320130446.doc 38K

Jeg sendte en ny e-post til Sainsbury's

Erik Ribsskog
<eribsskog@gmail.com>

---

RE: Update/Fwd: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516] [SR 1-285895918]

---

Erik Ribsskog

<eribsskog@gmail.com>




Fri, Mar 22, 2013 at 3:33 PM

To:
customerservice@sainsburys.co.uk







Hi,

ok.

At least it's still possible to buy water at Sainsbury's.

(Unlike at Aldi, where I was refused this).

And I have to shop somewhere.

So I'll just wait and see, and perhaps your problem with 'Gremlins' will be better, in the future.

We'll see.

Thanks for the e-mail!

Regards,

Erik Ribsskog

On Fri, Mar 22, 2013 at 3:28 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your email with further comments.

We have forwarded your comments previously about the issues you raised in our Rice Lane store to the managers.  I have also logged your further comments into our internal system and these will be made available to the relevant department in store.

If you have any further issues about services or customer service, please contact Mr Phil Seddon, Store Manager at this branch on 0151 523 1886 who will be more than happy to address your concerns.


Kind regards

Katrina Dick | Senior Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys


-----Original Message-----
From: eribsskog@gmail.com
Sent: 21.03.2013 07:12:22 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Update/Fwd: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516]

Hi,

I know I've asked you to escalate.

But I was in your shop in Rice Lane again now, and I thought it was a bit intimidating, that your big African security-guard, and three Sainsbury-staff, (it seemed), were standing in a group, in the middle of the shop, without saying anything, (but just observing).

I've seen aomething similar at Tesco.

(The Superstore in Liverpool One).

A group of managers in suits, motivate some other staff, outside of the fresh-food-department.

But your managers didn't say anything.

And I went back to buy a bottle of water, that was also on my shopping-list, and then these people didn't stand around in the shop, (without doing anything), any longer.

This seemed almost militant, to me, and a bit intimidating, really.

It reminded me about an episode at Aldi, earlier this week.

They also had an African security-guard, and two or three other staff standing that close to me, discussing that they were sold out of 0.5 litre water-bottles.

You also had a young 'retard' and his two parents there.

Like it was also at Aldi, that mentioned day, a bit older retard, in one of their slow moving queues.

And when I went out of the shop the second time, a Sainsbury-woman started screaming to a collegue, to buy her water.

(When I was just purchasing a water-bottle, in the self-service check-outs).

Your shop is almost a bit weird, I think.

Have you read about the Aldi-episode, on my blog?

Are you doing some kind of wicka-stuff, I'm wondering.

Are you monitoring me in your shop?

There has also been a similar episode, where you were monitoring the customers, (like I've complained about).

Are you monitoring the custommers?

And why only when I'm in the shop, it seems.

This seems very odd to me.

Please escalate this complaints with my other complaints, (like I wrote to you, earlier today).

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Mar 21, 2013 at 12:55 PM
Subject: Re: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516]
To: customerservice@sainsburys.co.uk


Hi,

I understand that this was escalated to you.

But I've asked to please get this escalated again.

I can't see that you've done this.

Erik Ribsskog

On Wed, Mar 20, 2013 at 10:33 AM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thanks for your email.  I’m sorry you’re unhappy with our previous responses.  I can confirm that I’m a senior customer manager and this has been escalated to myself.

We want to make our customers shopping trips as convenient as possible and we introduced our self checkouts as an efficient and speedy alternative to manned checkouts.  However, we recognise that they are not ideal for all our customers and we aim to provide a choice, which includes opening more manned checkouts for our customers who prefer them.  You certainly should not feel pressured into using these tills.

We have a TRY promise were if you’re unhappy with any of our own brand products, you can get a full refund by taking the packaging and receipt to the customer service desk in any store.  If you could reply with more information on the chicken steaks you’re referring to, I can investigate this further.  Ideally if you have any information on the packaging, I can log this with our buyers.

I’ve called our Rice Lane store and spoken to my colleague, Kim Tingsley, the Customer Service Supervisor.  Kim advised that there was a problem with one of the bank terminals in the store.  Although the banks aren’t managed by the store, this was reported immediately and has since been fixed.  I appreciate you’d like more information on this but as the banks are managed externally, we’re unable to provide any more information.

Kim wasn’t aware of any problems with the self service checkouts.  If you could reply confirming which date you entered the store and what was wrong with the tills and also more information on the antennas you mentioned, I can investigate this further with the store.  I appreciate these issues have been going on for some time.  If you could reply with your contact number, we’d be happy to call you in order to resolve these for you.

We’re grateful that you’ve taken the time to contact us and look forward to your response.

Kind regards

Jack Barr | Senior Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 18.03.2013 03:32:31 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: [SR 1-284217844] [SR 1-285513533]

Hi,

ok, and how about the awkward self-service-tills?

Have you gotten a lot of complaints about them?

And the antennas for Christmas.

Am I the only one who have complained?

And the chicken-steaks aren't that delicous, I think.

Has this really been escalated now, by the way?

How can you explain two 'Gremlin-attacks' in a few days, in this shop?

(The problem with the bank-terminals and the six self-service tills).

I think it's bad custommer support that you don't explain to me, what was wrong, with the bank-terminal.

One single phone-call.

How hard can this be?

This seems very strange to me.

It's like you don't really try, I think.

I've asked to escalate this.

I can't see that that has really happened.

So I try again.

Erik Ribsskog

On Mon, Mar 18, 2013 at 3:11 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Erik Ribsskog

Thanks for your email.  I’m sorry that you were unhappy with your trip to our Rice Lane store.  I can understand your disappointment as you saw some of the behaviour as a “provocation”.

It is never our intent for our customers to feel awkward in store, we wish for our customers to enjoy their shopping experience.  Our security guards patrol for the safety of all our customers and are not there to provoke anybody.  I apologise that a colleague moved your basket without asking. I have passed your comments onto management who appreciate all customer feedback.

We’re grateful to you for taking the time to contact us and we look forward to seeing you again shortly.

Kind regards

Careline Hot Topic Queue | Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 14.03.2013 04:29:58 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: [SR 1-284217844]

Hi,

I'm just back, after shopping at Farmfoods and Sainsbury's.

At Sainsbury's a Securitas-guard patroled right in front of me, when I walked in to the shop.

I thought that was almost like a provocation.

(This was your Rice Lane shop, as usual).

Also, in the self-service till, a Sainsbury-woman, (quite big), in her 40's, suddently started lifting on my basket, to get to a basket, which was underneath mine.

(From the custommer before me).

I've seen at Asda.

At the self-service tills there.

That a sing says: 'Always explain the intervention'.

Your staff didn't do this.

She made me almost get a shock, I think I have to say.

This was like something that could only have happened in Russia.

I brought my own basket back to the entrance-area, (around where the Security-guard was).

And it was no shortage of baskets there.

So I think I have to call this a basket-case.

Why do your staff act like they're trained in Russia?

This was like a provocation, I think.

You should learn from Asda, which are owned by Wal-Mart, which is an American company.

Also,  (unilke Asda, Tesco, etc), the self service tills in this shop.

(Sainsbury's Rice Lane).

They are aqwardly placed.

The carrier-bags are placed to far away from the custommers, I think.

I think your better at own brand tinned food, than Asda.

But you just forget my complaints about your noodles, (own brand), which tastes like dish-washing-water, I think.

(Something like this).

In your last e-mail.

There's no excuse for ignorance, a saying, (here in the UK), says.

But I don't think you've heard that saying.

So I want to escalate all the complaints I've sent you, please.

Also, your mashed potatoes, smell bad, which isn't the case, with Asda's own-label mashed potatoes.

And Aldi are better at chicken-steaks, I think.

Also, you don't have the chicken-nuggets, (own label), which costs around 70 pence, that Tesco and Asda have.

I wanted to please escalate all the complaints I've sent you, please.

Erik Ribsskog

On Thu, Mar 14, 2013 at 12:34 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your reply and further comments. I am sorry you are unhappy with the quality of some of our products.

We strive to provide our customers with great quality products at all times.  I understand this has not been your experience and I have therefore, logged your comments on to our internal system and shared them with the relevant departments.

We now consider this matter to be closed and will be having no further correspondence in regards to these matters.

Kind regards

Jamie Morris | Senior Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 13.03.2013 02:57:04 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

also, at Christmas, your quite old femal staff with blonde hair.

In the check-out.

(I bought so much food for Christmas that I used a trolley and went to the manual check-out).

She had to have antennas on her, since it was Christmas, it seemed.

She was almost crying, from this ridiculus costume, it seemed to me.

It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.

The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.

But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.

But your staff didn't do this.

So it was a bit like a shop from Mars, last Christmas, I think.

Also your chicken-steaks, for £1.15, doesn't taste that delicous, I think.

Erik Ribsskog

On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.co.uk> wrote:

Thanks for your email.  We appreciate you taking the time to get in touch as your feedback is important to us.

We want to ensure you receive great service, so we need to investigate your query a little further.  We’ll be back in touch as soon as possible.  

Thanks for your patience.

The Customer Service Team

Sainsbury’s Supermarkets Ltd.

0800 636 262

www.sainsburys.co.uk

-----Original Message-----
From: eribsskog@gmail.com

Sent: 13.03.2013 01:34:45 PM
To: customerservice@sainsburys.co.uk
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

is your head-office in Moscow or something?

Your reply just look like a mess to me.

Those higher managers, (or what they were), were definetly just standing around.

I know what I saw, I'm an experienced retail-manager, who has worked for almost a lifetime in retail.

You just invent a reply, it seems to me.

I have no confidence in you due to this.

These people weren't even in uniform/work-clothes.

Even if that isn't isn't reflected in your reply, I think.

Also, Sainsbury's low-priced noodles, doesn't taste good.

And Sainsbury's low-priced potato-mash smells bad, I think.

(I tried it last week-end, but I just threw it, due to the smell, I have to admit).

Good luck with the Moscowits, Marsians and Gremlins.

Erik Ribsskog

On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email.

As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.  

In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment.  Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.

 

Kind regards

Stacey Canon | Senior Careline Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT

customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 08.03.2013 03:42:07 AM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

Hi,

I've sent to your college, Katarina Dick, about this, earlier this week.

(And asked her to escalate).

So this is being dealt with already, I think I have to say.

Regards,

Erik Ribsskog

PS.

Here is more about this:

Hi,

ok, I think it's strange that all your machines doesn't seem to work.

It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

A bank-terminal that refuses to let people pay by card, when they have money, on their account.

That must be pretty rear, I think.

And that this store also have a group of six self-service tills, that doesn't work, the next week.

(Which I haven't seen in any other store.

And these tills have been around since 2005, at least, I remember.

Because I saw them that year, at a big Sainsbury's in Kensington, in London, where I lived for a couple of weeks, that year).

So this seems very strange to me.

It's like an invasion of Gremlins, I think.

And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

Have you had problems with an invasion from Mars?

I think it must have been something like this, since there has been so much strange 'stuff' going on in your store.

Due to that there have been many problems, I would have wanted to escalate about this, please.

It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

It's a problem with the whole industry, a lefleat I saw today at Tesco says.

So due to this I want to escalate, please.

Erik Ribsskog

On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thanks for your email and the further information you provided.  I’m sorry to learn you’re unhappy with our response.

As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this.  The instruction to decline the card comes direct from the card provider.  As I’m sure you can appreciate, we need to act on such requests.  

The only way to resolve this is to contact your card provider.  They’ll be able to carry out a full investigation and establish the reason the card was declined.  Unfortunately, we’re unable to do this on your behalf.  

Your card provider wouldn’t be able to provide us with any of this information.  This would constitute a breach of the Data Protection Act.  Your card provider will only be able to discuss this with you.  I’m sorry we’re not able to assist you further.  

We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.

Kind regards

Pamela Scott | Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 05.03.2013 12:53:19 AM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

Hi,

I've sent about this complaint earlier today, (Monday):

Erik Ribsskog

PS.

Here is more about this:

Hi,

ok, I think it's strange that all your machines doesn't seem to work.

It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).

(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).

A bank-terminal that refuses to let people pay by card, when they have money, on their account.

That must be pretty rear, I think.

And that this store also have a group of six self-service tills, that doesn't work, the next week.

(Which I haven't seen in any other store.

And these tills have been around since 2005, at least, I remember.

Because I saw them that year, at a big Sainsbury's in Kensington, in London, where I lived for a couple of weeks, that year).

So this seems very strange to me.

It's like an invasion of Gremlins, I think.

And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?

Have you had problems with an invasion from Mars?

I think it must have been something like this, since there has been so much strange 'stuff' going on in your store.

Due to that there have been many problems, I would have wanted to escalate about this, please.

It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.

It's a problem with the whole industry, a lefleat I saw today at Tesco says.

So due to this I want to escalate, please.

Erik Ribsskog

On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your email reply.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

I can confirm that the information my colleague Jamie and Stacey provided you is correct.  When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.


When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.  We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
We appreciate you taking the time to come back to us and hope the information we have provided is useful.


Kind regards

Katrina Dick | Senior Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys



-----Original Message-----
From: eribsskog@gmail.com
Sent: 02.03.2013 05:28:17 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

Hi,

like I wrote in the first e-mail about this problem.

If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.

The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers' bank-accounts.

So is the UK more than 20 years behind Norway, when it comes to this?

This doesn't seem likely, to me.

I wonder if there have been some 'Gremlins' here, messing with my account.

I think it's poor custommer-service, that you don't investigate what has happened here.

I have also gone to business-school, and learned that the custommer is always right.

I think the UK is poor on custommer-service.

You should learn from the USA, I think.

It doesn't seem you have a custommer-service attitude, (towards custommers), here in the UK.

Erik Ribsskog

On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

Our customers experience is important to us.  We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us.  I hope you can speak with you banking group and source the answer you require.

I appreciate you taking the time to get in touch.

 

Kind regards

Stacey Cannon | Careline Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 01.03.2013 04:50:16 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

Hi,

thank you for your e-mail!

I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.

I think it's poor custommer-support, that I have to go in the bank, and ask them, what has happened.

I've sent you the recepts and all, so this is something you could find out, I think.

You are just being lazy here, it seems to me.

Dear I ask to get this escalated again?

Regards,

Erik Ribsskog

On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.

I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.

As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.

I hope this information is useful to you and we look forward to seeing you in store again soon.

Kind regards

Jamie Morris | Senior Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 28.02.2013 12:27:46 AM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

Hi,

I've worked as a store manager myself in Norway.

And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.

So this wasn't good custommer-support, I think.

Can I escalate this to your line-manager, please?

Erik Ribsskog

On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog

Thanks for your email and further comments relating to your recent enquiry.

I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.

I appreciate the time you have taken to contact us and I hope this information is helpful.

Kind regards

Ajay Chand | Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 23.02.2013 04:27:35 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844]

Hi,

thank you for your e-mail!

I don't think it could have been the card-provider, that the problem was with.

Because like one can see, on the recepits, that I attach copies of.

The card worked again, a minute after if first had been refused.

So it was just a temporarely problem, it seems.

But like I wrote to you earlier, I've worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.

And this was in 1990/91.

But we had bank-terminals, in every other till.

And even 20 years ago, this didn't happen.

If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.

So I think it's to bad, that this worked in Norway, 20 years ago.

But it doesn't work in the UK, today.

I know there is a company, in-between you and the banks.

(I know, because I've also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).

So I think it could be some 'Gremlins' there perhaps.

This company was called 'Bank Accept', (or something), in Norway.

You probably have an equivalent, (to Bank Accept), here in the UK.

So I send again about this.

Perhaps you could escalate this to your line-manager.

Erik Ribsskog

On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Erik Ribsskog

Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.

Kind regards

Daniel Carr | Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262

twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 19.02.2013 03:24:16 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Shopping instore

The following comments have been made:
Full Name: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone:
Subject: Complaint
User's Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
My visa card payment was first refused, even if there was enough money, on the account.
I haven't experienced this before.
(Even if I've worked for almost a lifetime, in retail, in Norway).
Do you need the recepit-number etc., to investigate this?
Regards,
Erik Ribsskog
Address:
Nectar Card Number:
Order/Reference Number:
Delivery Date:
QUALITY
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes (batch; be; supplier):
AVAILABILITY
Product Name and/or barcode number:
Store Name:
Incident Date:
GENERAL INFORMATION
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes(batch; bbe; supplier):
Reference: CTU-1361287453578-393

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