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Erik Ribsskog <eribsskog@gmail.com> |
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Erik Ribsskog <eribsskog@gmail.com> |
Thu, Aug 12, 2010 at 11:58 PM | |
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To: pierre.schellekens@ec.europa.eu | ||
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Erik Ribsskog <eribsskog@gmail.com> |
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Erik Ribsskog <eribsskog@gmail.com> |
Thu, Dec 10, 2009 at 4:07 PM | |
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To: liverpool@legalservices.gov.uk | ||
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Resolution form
Part 1:
Alison Lobb
Morecrofts
Solcitors
Ground Floor,
Tithebarn House, 1-5 Tithebarn Street, Liverpool, L2 2NZ.
Solicitors
reference: I called your office last week, and I was at your office
today,
agreeing that
I would send this resolution form to your companies e-mail address.
My name:
Erik Ribsskog
Flat 3
5 Leather
Lane
Liverpool
L2 2AE
Phone-number:
0151 236 3298.
Mobile: 0775
834 9954.
Part 2:
The person
dealing with my case is or was:
First it was
Eleanor Pool who dealt with the case as a duty solicitor from
Morecrofts
on the
meeting in the CAB on 27/2.
Then, after I
agreed with Pool on that I would pay for the case with a payment-plan
type of
founding, then the case was dealt with by Mr. Milletts secretary
Samantha,
on behalf of
Mr. Millett.
My complaint is:
1. Pool told me on 11/4
that it would be ok for me to pay for the case with a payment-
plan type of founding.
Yet, when Samantha called
me on 24/4, (after I had called Pool earlier that day to
ask why noone had called
me about a meeting, like we had agreed on when I went
to Morecrofts on 11/4),
she said that I first had to pay Morecrofts £250, before I
could
get to speak with Mr.
Millett about the case.
I told Samantha, on the
phone on 24/4, that this was not what I had agreed with Pool.
I told Samantha that Pool
had said it would be ok with a payment-plan type of founding,
but Samantha said that it
wouldn't be possible with a payment-plan.
I said that I needed some
more time to think about this, and after this phone-call, I
have been in contact with
the Law Society and others, to get advice on how to deal with
this situation.
I've also been in regular
contact with Samantha after this, to update her about what I've
been doing to try to sort
with the founding, and more, regarding the case.
I took some weeks for it
to get clear to me exactly how I should go forward to complain
about this approperatly,
but last week, I recieved a Resolution form from the Law Society,
and I called your
reseption on 18/5, asking for the name of the solicitor who deals
with
complaints, and also
informing on that I would go to your office this week with the
resolution form.
I asked the reseptionist
to inform Samantha about this, and also asked her if she could
inform the other persons
in the company that she thought needed to be informed about
this.
Complaint 1A: I would like
to complain about that I was promised by Pool on 11/4 that the
case could be payed for
with a payment-plan founding solution, but that Samantha
later told me that the
case couldn't be payed for with a payment-plan founding solution.
I think that when Pool
tells me that this is ok on 11/4, then what she says as a
representative of
Morecrofts is binding for the company, and then it shouldn't
be changed later by the
company.
Complaint 1B: I would also
like to complain about that even if I told Samantha that
I had agreed with Pool on
11/4 to pay for the case with a payment-plan founding
solution, Samantha still
insisted on that this wasn't possible.
I think Samantha
shouldn't have ignored what I was saying. And if she didn't trust me,
she could have checked
this with Pool, and got it confirmed that we had already
agreed on that I could pay
for the case with a payment-plan solution.
2. When Samantha called me
on 24/4, she said told me that she had been trying to
call me on my mobile three
times since 11/4. (To set up a meeting for me with Mr.
Millett, must have been
the reason for her to call me. I agreed with Pool on 11/4,
that someone from your
company would call me to set up a meeting with Mr.
Millett about the case.)
Since I was in contact
with the police in January, (and also started applying for new jobs
etc. in January), I have
been carefull with having the ring-tone level on my two mobile-
phones on a high level, so
that I shouldn't miss calles from new employers, the police
etc.
(And I try to use my
newest mobile for buisness-calls, but I might have given Pool the
number to my old mobile on
the meeting at the CAB on 27/2, since it got a bit stressful
in the meeting that day,
since the meeting was only scheduled to last thirty minutes,
and I wasnt aware of that
untill the thirthy minutes had passed, so it could be that I
gave her the number to my
old mobile, from old habit, when Pool asked me for my
contact-information).
But because I had taken
care to have both the phones switched on, and also have
the ring-tone volume-level
on loud on both mobiles, then I found it very unlikely that
I would manage to miss
three phone-calls from Morecrofts between 11/4 and 24/4.
So I asked Samantha if she
had been calling from the number that are on your
letters, and first she
didn't answer, she just asked me why I was asking so many
questions.
I answered that I was
really only asking one question, and then she answered that she
had been calling from that
number.
After the call, I checked
the call-registry on both my mobiles, just to be 100% certain,
but I couldn't find any
calls from Morecrofts on any of the call-registries.
Complaint 2A: I would like
to complain about that noone called me from Morcrofts to
set up a meeting about the
case, even if Pool on 11/4 said that someone would.
Complaint 2B: I would like
to complain about that Samantha said that she had tryed
to call me three times
between 11/4 and 24/4, on my mobile, but this can't be right,
since on my there haven't
been any calls from Morecrofts to any of my mobiles, in
this periode.
3. On the meeting with
Pool on the CAB on 27/2, I wasn't informed on that the meeting
only lasted thirty
minutes, untill Pool informed me about this when the thirty minutes
had passed.
Complaint 3: I think Pool
should have informed me on that the meeting only lasted
thirthy minutes, before
the meeting started, then it would have been possible for
me to plan which things I
wanted to bring up in the meeting, in a way so that
I could get the most
imortant things brought up before the meeting had ended.
4. In the meeting on 27/2,
Pool adviced me on telling the details of the case to
the jobcentre, who then
would have given it on to my old employer.
(This was regarding a
question-form that the jobcentre had sent me, and which
they only gave me a week
to reply on).
Since I wasn't aware on
that the meeting only lasted thirty minutes, untill the
thirty minutes had passed,
the meeting got a bit stressful at the end.
I only had a couple of
days left to deliver the answer to the jobcentre-form or
else I could have lost my
allowance, since I was unemployed at that time.
So I reckoned that
this was about the only chance I would get to get advice
on how to answer the form,
since I reckoned that it would take more than
a couple of days to
arrange a new similar meeting.
So I asked if Pool
could have a look at the form before we ended the meeting.
Then Pool advised me
to answer the questions to the job-centre.
Complaint 4A: I'm not sure
if Pool should have adviced me to answer the
questions to the
job-centre, since those questions were about the same
things that were covered
about the case.
So, I think that, since
that I from November last year, have been in contact
with the police, the CAB,
and your company about this case in which
these questions are dealt
with, then I think that these questions shouldnt
been dealt with at the
jobcentre, or other places, untill the legal-process
that I started by
contacting the police in Novemeber had ended.
Complaint 4B: I'm not an
expert on this, but this is how I see this after thinking
more about this. I reckon
that Pool should maybe have set up a new meeting
to disuss the rest of
issues that we didn't have time to disuss on the first
meeting. (I'm not an
expert on how duty solicitor meetings should be
arranged, but I reckon
that if I want to find out if this was done right, I should
write it in this form
now.)
5. I didn't know anything
about legal-aid and how the other different founding
alternatives (payment plan
etc.), for cases that was sent from the police,
via the CAB, to a duty
solicitor, untill the weeks after the meeting on
the CAB on 27/2.
Complaint 5: I think that
I should have been informed on in the meeting
at the CAB on 27/2 that
Morecrofts only accepted founding from private
founds (and not from
legal-aid).
I didnt get aware of
this untill Pool told me this when I went to your office
on 19/3.
I think that since this
was an employement case, I should have been
informed on that it wasn't
possible to pay for the case by legal-aid.
6. When Samantha called me
on 24/4, I remember that she kept
interupting me all the
time while we were speaking about the case
and the things regarding
the case.
At the end of the call I
explained to her that I fould it difficult to comunicate
with her, when she kept
interupting me all the time.
I got her to agree on that
we should try to speak only one at the time
for the rest of the call,
and we managed to do that for the remainding
one or two minutes of the
call.
Complaint 6: I think that
it shouldn't be necessary to make special
agreements about that one
should interrupt eachother during a call.
I think people working for
legal firms, and that are used to dealing
with members of the puplic
regarding legal cases, should know this
from before.
So I would like to
complain about this anyway, even if it went fine with
the call for the last one
or two minutes.
7. When I called Samantha
on 11/5, I explained that I had tryed to call
her earler that week, and
that I had left her a voice-mail etc.
Samantha said that I could
have called her the day before, that she
was in then.
But I had try to call
her the day before, and the reseptionist had told
me that Samantha wasn't in
that day.
Also Samantha told me that
I should have left her a voice-message,
even if I did this when I
tryed to call her on 9/5.
I had also told the
reseptionist to tell Samantha that I had been trying
to call her on 10/5.
On 8/5 I also tryed to
call Morecrofts on the number that is on their
letters, at around 3.30
pm. (I tryed to call at least twice around that
time on your main
phone-number, 0151 236 8871).
Complaint 7A: So I'd like
to complain about your company not answering
the phone on 8/5, and on
Samantha saying that I should have left a
voice-mail when I had done
it, and on Samantha saying that she was
in on 10/5, when the
reseptionist had told me that she was not in.
I think one incident like
this could be accepted, but when there are
three incidents like this,
just to get in contact with a person in your
company, than I think
isn't really acceptable.
Also in the conversation
with Samantha on 11/5, I had to keep telling
her to please slow down
the speed when she was speaking.
She was speaking very
fast (and with an accent), so it wasn't possible
for me to understand what
she was saying, much of the time.
And even if I repeatedly
asked her to please remember that I wasn't
British, and to therefore
please speak a bit slower, she kept ignoring
me and kept on talking
very fast.
(When I studied at the
University of Sunderland, I took a test that for a
large part was about
understanding spoken English. And I got a good
result on the test, so I
didn't need to take English classes to follow
the lectures at the
universityl. But when I spoke with Samantha on
11/5, I didn't have a
chance of understanding large parts of what she
was saying. I usually
don't have this problem at all when speaking
with English people).
Complaint 7B: I think a
person working with customer in a legal firm,
should try to make an
effort to speak in a way that is easy to understand,
especially if one are
asked to please speak slower many times by
the customer calling.
Part 3
I am happy for you to deal
with my complaint in writing.
I would like the following
to sort out my complaint:
I am seeking further
advice on how to get the case out of the situation it is
in now (regarding the
finance), and this is the most important thing for me,
to get the case
progressing in an appropriate way, including with the founding.
I think that I would
please like to have another contact in your company if
thats possible, due to the
comunication-problems explained in complaint
number 1, 6 and 7.
I also think that the
other issues should be dealt with approperatly.
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Erik Ribsskog <eribsskog@gmail.com> |
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Erik Ribsskog <eribsskog@gmail.com> |
Mon, Jul 7, 2008 at 11:11 AM | |
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To: Sarah Thompson <Sarah.Thompson@legalservices.gov.uk> | ||
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Innlegg
