johncons: 13. juli 2013

lørdag 13. juli 2013

Jeg sendte en e-post til MP Louise Ellmann

Gmail - PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]

Erik Ribsskog
<eribsskog@gmail.com>

PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]

Erik Ribsskog

<eribsskog@gmail.com>

Sat, Jul 13, 2013 at 10:24 PM

To:
ellmanl@parliament.uk

Cc:
Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

I was in contact with you, a couple of years ago, regarding a tax complaint-case.

(When I lived in Leather Lane, in the City Centre).

The PHSO tells me to contact an MP, regarding my complaint-case, from May, regarding problems when I bought an internet-line, from Virgin.

(I now live in Walton.

But it doesn't say in the leaflet from PHSO that it has to be my local MP.

So I thought I could send to you, since I've sent another case to you earlier).

This is about that the PHSO says I have to send my complaint to them through an MP.

Hope this is alright!

Best regards,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, May 2, 2013 at 2:02 PM
Subject: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]
To: Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

I send about this to you.

The ICO ignores that I've asked them for the e-mail addresses for Virgin and Ofcom.

But ICO don't want to give me this information.

They also don't understand that if Virgin-staff wants to look at your PC.

Then PC means personal computer, and that it has personal information on it.

They want me to prove that the five Virigin-staff that was here, on three different days, in two different weeks, were 'processing' private information about me.

But I can't know what went on, in the Virgin-guys' heads.

But it's clear that by using peoples PC's, they could get access to personal information.

And by going to my flat without an appointment, then they could also get access to personal information, about me, since I then didn't get the time, to prepare my flat, for a visit/'inspection', (or why they went here this many times), by Virgin.

I really wanted to complain to Ofcom, but they didn't have their general enquiery e-mail address, on their website, (only a webform), so I ended up writing to ICO.

Since I don't like webforms that much, because sometimes they don't send back a copy e-mail to the person who uses the form.

Maybe you are more clear at Phso than I think ICO are.

Regarding this case.

Engineers are often very good with computers.

And Virgin had three guys here, (first two), at the same time.

So I was also distracted.

(Because the other guy wanted to use my toilet, and spoke to me a lot).

So I can't know what the engineer did, on my computer, really.

He also pretended he was like Charlie Chaplin, and fell of my chair and broke my printer.

And he drilled an extra hole in the wall.

I think the ICO are unreasonable when they expect me to have noticed everything the engineer did, on my PC, (with the other Virgin-guy also distracting me a bit).

Regards,

Erik Ribsskog

---------- Forwarded message ----------
From: <casework@ico.org.uk>

Date: Thu, May 2, 2013 at 10:43 AM
Subject: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]
To: eribsskog@gmail.com

PROTECT - PERSONAL

02 May 2013

Case Review Reference Number RCC0494312
Case Reference Number ENQ0493394

Dear Mr Ribsskog

I write in response to your service complaint and case review of 18 April 2013, which was acknowledged on 18 April 2013.

The Information Commissioner’s duties

Under the Data Protection Act 1998 (DPA), the Information Commissioner has a general duty to give advice about the requirements of the DPA and, under certain circumstances, to investigate DPA related complaints.

It may be helpful for me to first explain the role and scope of the Information Commissioners Office (the ICO) and also explain a little about the legislation that we deal with.

The Information Commissioner is a UK independent supervisory authority reporting directly to the UK Parliament. The Commissioner enforces and oversees the Data Protection Act 1998 and the Freedom of Information Act 2000 within the United Kingdom.

Our case review and service complaints policy

However, where an individual is not satisfied with the way we have handled their DPA related enquiry or complaint, they can ask us to review it, at a more senior level, in accordance with our case review and service complaints policy.

Background

I understand that you contacted this office by email on 04 April 2013 and expressed concern about being unable to find an email address for Ofcom or Virgin Media. Additionally, you also explained that Virgin Media staff had visited your flat without a letter being sent to you confirming an appointment, and that you wanted to complain about this. You expressed concern that the Virgin Media employees ‘might be breaching your data protection’, and go on to say “this is harassment, I think”.

Our Findings

On 05 April 2013, a response was sent to your enquiry by Ms Holmes, a case officer in the Advice Services Team. Ms Holmes explained that the matters you had raised do not fall within the remit of the Information Commissioner’s Office. Issues relating to the customer service you have received from Virgin Media should be raised with the organisation directly and to assist you, Ms Holmes provided you with a link to the contact page for Virgin Media as well as a link to the Ofcom web page.

On 05 April 2013, I understand that you replied to Ms Holmes and expressed concern that both organisations do not have a general enquiry email address. As Ms Holmes had already explained to you, if this is a matter of concern to you, you would need to write to the organisation/s concerned directly.

You go on to ask:

“And isn’t it a breach on my Data Protection, when a Virgin-guy wants to go in to my flat, without an appointment?”

As Ms Holmes explained in her email to you of 11 April 2013, a Virgin employee entering your flat without an appointment is not an issue which would be covered by the Data Protection Act and you would be best placed to raise your concerns with Virgin Media directly.

In your response to Ms Holmes of 11 April 2013, you explained that whilst in your flat, Virgin engineers “could get personal information about me”, and “also looked at my PC”. However, you do not appear to have provided any evidence to show that these individuals obtained any personal information about you, or that you have raised your concerns in writing with Virgin Media.

You close by asking Ms Holmes to escalate your enquiry to her line manager for a second opinion and ask:

“Wouldn’t it be part of your job to provide me with information like that?”, which I understand relates to the provision of Virgin Media’s general enquiry email address.

Ms Holmes responded to you at length on 18 April 2013. It is clear from her response that Ms Holmes once again addressed all of your concerns fully and explained that if the Virgin Media engineer did process files on your computer which contained your personal data, and you did not receive any fair processing information, you should, in the first instance write to Virgin Media directly and outline your concerns. Ms Holmes explained the complaints process and when and how you could raise a complaint with the Information Commissioner’s Office. Ms Holmes reiterated that it is not within the remit of this office to provide you with specific contact information for Virgin Media or Ofcom, although she did provide you with the links to the contact pages of their websites once more in order to assist you.

Conclusion

I have reviewed the correspondence on this case in detail and I am satisfied that Ms Holmes answered your enquiry in full and in a satisfactory manner. In conclusion, I do not uphold your complaint as I consider the Information Commissioner’s Office has fulfilled its obligations to you by providing you with clear and detailed responses to your email correspondence and has provided you with additional information about how to contact Virgin Media, which in itself is over and above what the organisation is required to do.

Therefore, please take this letter as our final response in relation to this matter.

We aim to give the best possible service to all of our customers in all of the services we provide. I am therefore sorry if you feel that we have fallen short of what you expected.

Taking your complaint further

If you believe we have provided you with a poor service, or if you believe we have not treated you properly or fairly then you may be able to complain to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP

All complaints to the Ombudsman must be made through an MP. I would advise you to first call the Ombudsman’s Helpline on 0345 015 4033 to see if they are able to assist you further.

If, however, your complaint relates to the way in which we have interpreted the law then the Ombudsman cannot help you. If you want to challenge our interpretation of the law, you should consider seeking legal advice.

Yours sincerely
Ms Jenny Manock
Advice Services Manager
First Contact Group
Direct dial number – 01625 545788

____________________________________________________________________

The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Information Commissioner's Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
The Information Commissioner's Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks.
__________________________________________________________________

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

Jeg sendte en ny e-post til FMOA

Gmail - Til den nye fylkesmannen Valgerd Svartstad Haugland

Erik Ribsskog
<eribsskog@gmail.com>

Til den nye fylkesmannen Valgerd Svartstad Haugland

Erik Ribsskog

<eribsskog@gmail.com>

Sat, Jul 13, 2013 at 9:26 PM

To:
fmoapostmottak@fylkesmannen.no

Cc:
post@tilsynet.no

Hei,

for noen år siden, da Røsjordet var fylkesmann, for Oslo og Akershus.

Så sendte jeg en del søknader, om fri rettshjelp.

Det er fordi jeg har overhørt, at jeg er forfulgt av 'mafian'.

Og jeg har en omsorgssvik-sak, mot min far.

Og flere arbeidssaker, (blant annet mot Rimi).

Etter at Røsjordet slutta som fylkesmann, og du overtok.

Så fikk jeg fem timer fritt rettsråd, til en sak mot Svelvik kommune, siden jeg bodde alene der, fra jeg var ni år.

Men advokat Rukke, slutta i jobben, før hu var ferdig, med min sak.

Jeg har søkt erstatning, av forsikringsselskapet, og har bedt tilsynet.no, om å avklare, hvilket forsikringsselskap, som er det riktige, med de har ikke svart, (når jeg har bedt de å bekrefte om dette).

I Advokatforeningen, så var det en fæl røre, og vedkommende eks-sjef, for Rukke, sier han 'eier' saken min, mot Svelvik kommune, nå.

Men jeg lurte på om dere hos FMOA kan kikke på mine søknader, fra 4-5 år tilbake, på nytt nå.

Siden Røsjordet har slutta hos dere nå.

I tilfelle han stoppa mine søknader, fra øverste hold, på den tida.

På forhånd takk for hjelp med dette!

Mvh.

Erik Ribsskog

Jeg sendte enda en e-post til NCS

Gmail - Fourth update/Fwd: Third update/Fwd: New update/Fwd: Update/Fwd: Your letter from 3/7.

Erik Ribsskog
<eribsskog@gmail.com>

Fourth update/Fwd: Third update/Fwd: New update/Fwd: Update/Fwd: Your letter from 3/7.

Erik Ribsskog

<eribsskog@gmail.com>

Sat, Jul 13, 2013 at 7:30 PM

To:
louise.harpur@connexionslive.com

Cc:
Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Hi again,

also, before 4/7, I told Personal Advisor Sarah.

That I thought that half an hour, would be bit little, to get the overview over all the organisations and stands, at the job-fair, (in St. George's Hall), on 4/7.

Because I had my sign-on meeting, also on 4/7, at Aintree Jobcentre at 3.05 PM.

So Sarah changed my sign-on meeting, to 12 noon, on 4/7.

But she should have guided me, and told me, that the job-fair was about the CV work-shop with NCS, I think.

Government-employees have an obligation to guide the public, I've read.

(At least we say this in Norway).

But Sarah tried to trick me, (by not guide-ing me, I think it seems like).

In the first meeting, she wanted info about study-places in Norway, for her daughter.

And I asked my earlier college Anders Karlssong, (from Rimi Langhus).

And I printed out the Facebook-conversation, and showed to Sarah.

And she almost had a panic-attack, and asked me what my salutation 'Hallå', meant.

Which I didn't like, I remember.

(It's a Norwegian salutation used on the country-side and a bit outside of Oslo, I think.

And in a town called Larvik, where I grew up).

I wonder if Sarah is some kind of Mossad spy, or something.

I've read that my earlier employer Bertelsmann, have links to sionist spy-organisations, (on the internet, a few years ago).

And I have an employment-case against Bertelsmann.

Hm.

Erik Ribsskog

PS.

Also Sarah had my sign on meeting, on 4/7, on the reception-desk, at the Jobcentre.

Was this to make me look dum, if I had forgotten something.

(Since I'm on this new Jobcentre regime with meetings up to twice a day, at the jobcentre, (which is an half an hour walk, from where I live, after they closed the Jobcentre here in Walton, since I moved here first, in 2005).

PS 2.

I attach a photograph of the note I got from Sarah for the sign-on-meeting on 4/7.

I asked to have a note then, to not 'look dum', when I contacted the guy behind the reception-desk there.

Something like this.

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sat, Jul 13, 2013 at 2:38 PM
Subject: Third update/Fwd: New update/Fwd: Update/Fwd: Your letter from 3/7.
To: louise.harpur@connexionslive.com
Cc: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Hi again,

I also think I pointed out, to both Louse Harpur, (from NCS), and Personal Advisor Sarah.

That I thought that to just be at the Job-fair, (in St. George's Hall), on 4/7, for half an hour, (from 1.30 PM to 2 PM).

Would be a bit little time.

Because, (like I think I explained, to both Louise, (in the group-meeting), and to Sarah, (because she wanted to have a meeting with me, right after Louise's group-meeting, on 3/7).

I said to both Sarah and Louise, (I think), on 3/7, that I thought that only half an hour, would be a bit short time, to look at all the stands, at the job-fair.

Because St. George's Hall is a big hall.

And I was at a job-fair there, right after I became unemployed, in 2008.

And from then I remembered that it was a lot of stands there and that I had to give my CV, to three organisations.

When I explained about this, then Sarah and/or Louise should have explained to me, that the appointment at St. George's Hall, was about a CV work-shop, that NCS had, in one of the 'side-rooms' there, at 1.30 PM.

I gave the letter, to a woman, at St. George's Hall.

She just told me to go in there.

And I thought that was a bit strange, because I thought I should register somewhere.

So I asked a guy, who stood by the information-stand.

And he said I didn't have to register, because I had given the letter, to the woman, by the enterence-door.

(This was a quite well-built guy, in a white shirt I think, in his 40's, I think).

And then it was just a coincident, that I got on the CV work-shop, because I hear on the speakers, in the hall, that it was a CV work-shop, at 1.30, (with NCS).

And then, they changed the work-shop, to face-to-face chats, because there were so few people, who wanted to look at the CV work-shop, Sue told me.

Sue had very bad breath, by the way, I think.

I remember I was glad to walk out of the small 'lecture-room' there.

Because then I didn't have to smell Sue's bad breath, (which she intentionally blew straight in my face, it seemed to me, for some reason).

Just as a third update.

They, (NCS), informed in a 'mute' way about the CV work-shop meeting being canceled, by the way.

So I didn't understand what was going on untill Sue told me.

So this was also a bit strange perhaps.

Sorry that it gets a lot of e-mails.

But there has been a lot of strange problems, to do with this new Jobcentre regime, I think.

But sorry anyway, if I send a lot of e-mails.

Best regards,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Sat, Jul 13, 2013 at 1:17 PM
Subject: New update/Fwd: Update/Fwd: Your letter from 3/7.
To: louise.harpur@connexionslive.com
Cc: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Hi again,

now I remember how it was.

Personal Advisor Sarah, (at the Jobcentre), didn't want to give me the letter, for the meeting, on Thursday, when the apointment was set up.

Becaus she 'didn't want to confuse the issue', like she said, (in of the many meetings, last week).

So Sarah forgot about the letter.

And I got tired of getting a letter in the afternoon, on Wednesday, (from NCS).

And got the time wrong.

Sarah has also earlier said that she was going to give me her e-mail-address, but has then forgotten about that again, in the same meeting.

(So I have never gotten her e-mail-address.

Or her last-name).

So Personal Advisor Sarah is perhaps a bit stressed, I think.

And I think she set me up on twice as many meetings, as the other people, on this new regime, like the Jobcentre calls it.

And I've also been thinking a bit about the New Enterprise Allowance, that Sarah printed out some information for me, to read, on Monday, (I think it was).

So I have perhaps been a bit unfocused about the meetings, because I have been thinking about the New Enterprise Allowance.

And if it would result in new problems with the Council and my Housing Benefit and Council Tax-allowance.

If I started on the New Enterprise Allowance-programme, with my web-shop.

My web-shop isn't a new business eighter, so I'm not sure if that programme is meant for businesses that has been going, (in small scale, but anyway), for a couple of years.

I also have to re-write my CV, because Sue, from NCS, told me at the Job-fair, in St. George's Hall, to write one CV for each field, that apply for jobs within.

And Louse told me to change the way I did my job-search.

(She wanted me to log my activities, on the Universal Jobmatch.

Which is something new, that has started, after I became unemployed, in 2008.

So it has been a lot of new stuff, to think about, for me.

And the letter I got on Wednesday night, didn't make sense to me.

1. Why did I get that letter in the evening?

2. Why did they write that a group-session was a 'face to face'-meeting, etc?

(Like I've explained about, in the first meeting).

Just as an update.

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Jul 11, 2013 at 2:09 PM
Subject: Update/Fwd: Your letter from 3/7.
To: louise.harpur@connexionslive.com
Cc: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Hi,

yesterday I went out at 5 PM, and I went to the post-office and Asda.

And I got home a couple of hours later.

And then I found your letter, that someone had put through my door.

But the post-man is usually her earlier.

Something must have been wrong, since I got the letter, after 5 PM, yesterday, (I think).

And when I got home, I got to pre-occupied with this mentioned letter.

Because it didn't make sense, I think.

So I got a bit worn-out by it.

(Or puzzled/dozed).

So I got the time wrong, for todays meeting.

Like I wrote in yesterdays e-mail:

'I haven't gotten a letter from you, regarding the meeting, tomorrow.'.
I usually put the meeting-letter, in my wallet, the night before the meeting, and set my alarm-clock.

But I didn't have a letter, yesterday evening.

So I got the time wrong.

I was a bit tired and remembered the time wrong.

So I put my alarm-clock on 11 AM, since I thought the meeting was at 12.45 PM.

Then I could leave my address at 12 noon, and be at the Jobcentre in Aintree, at around 12.40 PM.

But when I got there, I only got to have my second meeting.

Carla told me I was late for the NCS-meeting.

(Which I didn't have a letter for).

I wonder if it's bit much with two meetings a day, that you sometimes put me on now.

Because it gets like meetings all the time now, I think.

So I got one meeting-time wrong now.

And also you don't give me letters, for all meetings.

And sometimes the letters doesn't explain what to do, in the meetings.

So it just gets a mess, I think.

Also, Sarah called me at 10 AM today, from a funural, and told me my meeting was with Carla today.

But I was sleeping at 10 AM, so she woke me up, so I was a bit dozed.

So I'm not sure if Sarah said that the meeting was at 11.45 or 12.45.

But I'm going to discuss what happened with Sarah in the next appoinment I have with her, at 17/7.

Sorry about the problems with this.

I hope I don't get a sanction, because I think this wasn't only my fault.

The Jobcentre and the NCS have made all these mentioned meetings to a mess, I think.

Regards,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Jul 10, 2013 at 10:32 PM
Subject: Your letter from 3/7.
To: louise.harpur@connexionslive.com
Cc: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>

Hi,

I'm refering to your letter from 3/7 which I recieved in the post today.

You write that we had a face to face-meeting at 3/7.

But that was a group-session.

You write that I had a follow up-meeting on 4/7.

But on 4/7 I was sent by Personal Advisor Sarah to go to the job fair in St. George's Hall.

And I was just told to look at the stands there, by her.

It was just a coincident that I went to your CV job-shop-meeting at 1.30 PM, on 4/7, in St. George's Hall, and spoke with Sue there.

You told me the face to face-meeting would be tomorrow, (11/7), 11.45 with Pamela.

So this is a bit messed up, I think.

I also send a copy e-mail to the Jobcentre, (so that they can send it to Personal Advisor Sarah).

I haven't gotten a letter from you, regarding the meeting, tomorrow.

On the letter, from 4/7, it said I should report to Deborah Ainsworth, in St. Georges Hall.

But when I went into the hall, then they just took the letter, and told me to go in there.

This is a very big hall.

I was not informed that I was supposed to go to a meeting there.

I just accedentely heard on the speakers, that NCS had a CV work-shop there, at 1.30 PM.

(Because I was there a bit early).

And then I spoke with Sue there about my CV.

Poor information about this meeting, I think.

Jobseekers risk losing their allowance and with information like this, it's a scandal I think.

It isn't strange that Jobseekers lose their allowance when they get poor information, like this.

I was just told to go there, to have a look, and see if I found something interesting, by Sarah.

And I told you in the group-session, that it was a lot of manditory stuff, the last time I was there.

And I wondered why it wasn't this time.

You have to write on the letter, that it's a CV work-shop, and not just a job fair.

Or else people don't understand.

Was this to 'pull my leg', I'm wondering here.

Erik Ribsskog

sign on 4 july.jpg
106K

PS.

Her er vedlegget:

Var virkelig denne sangen med i denne filmen, har jeg lurt på. Jeg tror at svaret er nei

PS.

Denne sangen finnes virkelig i mange versjoner:

PS 2.

Mer musikk jeg har hørt på i det siste, på YouTube:

Jeg sendte enda en e-post til NCS

Gmail - Third update/Fwd: New update/Fwd: Update/Fwd: Your letter from 3/7.

Erik Ribsskog
<eribsskog@gmail.com>

Third update/Fwd: New update/Fwd: Update/Fwd: Your letter from 3/7.

Erik Ribsskog

<eribsskog@gmail.com>

Sat, Jul 13, 2013 at 2:38 PM