From: customer.relations@barclays.co.uk
To: eribsskog@gmail.com
Date: Sat, 8 Dec 2007 12:40:39 +0000
Subject: RE:Re: Re: Regarding complaint. [#953557]


Thank you for your email.

Your Complaint has been escalated to Customer Relations Complaints on the 7th December.



Yours sincerely

Internet Care Team
For and on behalf of
Barclays Bank plc

-----------------
Tracking Number: [953557]
Please quote this unique tracking number for your email in any future emails regarding this matter. Thank you.

From: eribsskog@gmail.com Erik Ribsskog
To: customer.relations@barclays.co.uk customer.relations@barclays.co.uk
Date: Sat, 8 Dec 2007 10:17:03 +0000
Subject: Re: Re: Regarding complaint. [#953557]

Hi,

In my e-mail to you, I was asking to escalate a complaints issue to Customer
Relations Team Management-level.

I'm not sure if it is this that you have acctually done.

So I would think it would be very fine if you could please explain this do
me.

And also if you have the possibility to sign with a signature, just for the
case of future referencing, then that would
be very fine!

Thank you very much for your help in advance!

Yours sincerely,

Erik Ribsskog


On 12/8/07, customer.relations@barclays.co.uk <
customer.relations@barclays.co.uk> wrote:
>
>
> Acknowledgement of your complaint of 7th December 07
>
> Dear Mr Ribsskog,
> Thank you for your email providing us with the further information we need
> to begin investigating your complaint.
>
> Your complaint has now been forwarded to a Customer Relations Manager who
> will respond to you within the next five bank working days. Please note that
> for security reasons they will respond to you in writing rather than email.
>
> We want to reassure you that we are dealing with your complaint as quickly
> as possible and will investigate all aspects fully.
>
> Please see our website for further information on how we deal with
> complaints, http://www.barclays.co.uk/contact_us/leaflet.html
>
> Yours sincerely
>
> Internet Care Team
> For and on behalf of
> Barclays Bank plc.
>
>
> -----------------
> Tracking Number: [953557]
> Please quote this unique tracking number for your email in any future
> emails regarding this matter. Thank you.
>
>
>
>
>
>
>
> This e-mail and any attachments are confidential and intended solely for
> the addressee and may also be privileged or exempt from disclosure under
> applicable law. If you are not the addressee, or have received this e-mail
> in error, please notify the sender immediately, delete it from your system
> and do not copy, disclose or otherwise act upon any part of this e-mail or
> its attachments.
>
> Internet communications are not guaranteed to be secure or virus-free.
> The Barclays Group does not accept responsibility for any loss arising
> from unauthorised access to, or interference with, any Internet
> communications by any third party, or from the transmission of any viruses.
> Replies to this e-mail may be monitored by the Barclays Group for
> operational or business reasons.
>
> Any opinion or other information in this e-mail or its attachments that
> does not relate to the business of the Barclays Group is personal to the
> sender and is not given or endorsed by the Barclays Group.
>
> Barclays Bank PLC.Registered in England and Wales (registered no.
> 1026167).
> Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.
>
> Barclays Bank PLC is authorised and regulated by the Financial Services
> Authority.
>

From: customer.relations@barclays.co.uk
To: eribsskog@gmail.com
Date: Sat, 8 Dec 2007 08:46:02 +0000
Subject: RE:Re: Regarding complaint. [#953557]


Acknowledgement of your complaint of 7th December 07

Dear Mr Ribsskog,
Thank you for your email providing us with the further information we need to begin investigating your complaint.

Your complaint has now been forwarded to a Customer Relations Manager who will respond to you within the next five bank working days. Please note that for security reasons they will respond to you in writing rather than email.

We want to reassure you that we are dealing with your complaint as quickly as possible and will investigate all aspects fully.

Please see our website for further information on how we deal with complaints, http://www.barclays.co.uk/contact_us/leaflet.html

Yours sincerely

Internet Care Team
For and on behalf of
Barclays Bank plc.


-----------------
Tracking Number: [953557]
Please quote this unique tracking number for your email in any future emails regarding this matter. Thank you.







This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.

Internet communications are not guaranteed to be secure or virus-free.
The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Barclays Group for operational or business reasons.

Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.

Barclays Bank PLC.Registered in England and Wales (registered no. 1026167).
Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.

Barclays Bank PLC is authorised and regulated by the Financial Services Authority.

From: customer.relations@barclays.co.uk
To: eribsskog@gmail.com
Date: Sat, 8 Dec 2007 08:46:02 +0000
Subject: RE:Re: Regarding complaint. [#953557]


Acknowledgement of your complaint of 7th December 07

Dear Mr Ribsskog,
Thank you for your email providing us with the further information we need to begin investigating your complaint.

Your complaint has now been forwarded to a Customer Relations Manager who will respond to you within the next five bank working days. Please note that for security reasons they will respond to you in writing rather than email.

We want to reassure you that we are dealing with your complaint as quickly as possible and will investigate all aspects fully.

Please see our website for further information on how we deal with complaints, http://www.barclays.co.uk/contact_us/leaflet.html

Yours sincerely

Internet Care Team
For and on behalf of
Barclays Bank plc.


-----------------
Tracking Number: [953557]
Please quote this unique tracking number for your email in any future emails regarding this matter. Thank you.







This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.

Internet communications are not guaranteed to be secure or virus-free.
The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Barclays Group for operational or business reasons.

Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.

Barclays Bank PLC.Registered in England and Wales (registered no. 1026167).
Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.

Barclays Bank PLC is authorised and regulated by the Financial Services Authority.

From: eribsskog@gmail.com Erik Ribsskog
To: customer.relations@barclays.co.uk customer.relations@barclays.co.uk
Date: Fri, 7 Dec 2007 14:52:23 +0000
Subject: Re: Regarding complaint. [#953557]

Hi,

thanks for your reply!

My address should be:

PO Box 1250
Flat 3
5 Leather Lane
Liverpool
L2 2AE

(You could just remover the line with the PO Box if you want, since it's not
in use any longer).

And my sort-code should be:

20-51-01

Thanks again!

Yours sincerely,

Erik Ribsskog




On 12/7/07, customer.relations@barclays.co.uk <
customer.relations@barclays.co.uk> wrote:
>
>
> Acknowledgement of your complaint of 07/12/07
>
> Dear Mr Ribsskog
>
>
> Thank you for taking the time and trouble to let us know of your
> disappointment on this subject.
>
> For us to be able to progress with your complaint could you please contact
> us again providing us with the following information:
>
>
>
> Your full postal address, as held on our records and your Barclays sorting
> code number.
>
>
>
> As soon as this information is received your complaint will be forwarded
> to the relevant area for investigation.
>
> For security reasons, we are obliged to respond to your complaint in
> writing.
>
> We value your feedback and are sorry that you have experienced
> dissatisfaction on this occasion.
>
> Please quote this unique tracking number when you contact us - [953557]
>
> Please see our website for further information on how we deal with
> complaints, http://www.barclays.co.uk/contact_us/leaflet.html
>
>
> Yours sincerely
>
> Internet Care Team
> For and on behalf of
> Barclays Bank plc
>
>
>
>
>
>
>
>
>
> This e-mail and any attachments are confidential and intended solely for
> the addressee and may also be privileged or exempt from disclosure under
> applicable law. If you are not the addressee, or have received this e-mail
> in error, please notify the sender immediately, delete it from your system
> and do not copy, disclose or otherwise act upon any part of this e-mail or
> its attachments.
>
> Internet communications are not guaranteed to be secure or virus-free.
> The Barclays Group does not accept responsibility for any loss arising
> from unauthorised access to, or interference with, any Internet
> communications by any third party, or from the transmission of any viruses.
> Replies to this e-mail may be monitored by the Barclays Group for
> operational or business reasons.
>
> Any opinion or other information in this e-mail or its attachments that
> does not relate to the business of the Barclays Group is personal to the
> sender and is not given or endorsed by the Barclays Group.
>
> Barclays Bank PLC.Registered in England and Wales (registered no.
> 1026167).
> Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.
>
> Barclays Bank PLC is authorised and regulated by the Financial Services
> Authority.
>

From: customer.relations@barclays.co.uk
To: eribsskog@gmail.com
Date: Fri, 7 Dec 2007 13:57:41 +0000
Subject: RE:Regarding complaint. [#953557]


Acknowledgement of your complaint of 07/12/07

Dear Mr Ribsskog


Thank you for taking the time and trouble to let us know of your disappointment on this subject.

For us to be able to progress with your complaint could you please contact us again providing us with the following information:



Your full postal address, as held on our records and your Barclays sorting code number.



As soon as this information is received your complaint will be forwarded to the relevant area for investigation.

For security reasons, we are obliged to respond to your complaint in writing.

We value your feedback and are sorry that you have experienced dissatisfaction on this occasion.

Please quote this unique tracking number when you contact us - [953557]

Please see our website for further information on how we deal with complaints, http://www.barclays.co.uk/contact_us/leaflet.html


Yours sincerely

Internet Care Team
For and on behalf of
Barclays Bank plc









This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.

Internet communications are not guaranteed to be secure or virus-free.
The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Barclays Group for operational or business reasons.

Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.

Barclays Bank PLC.Registered in England and Wales (registered no. 1026167).
Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.

Barclays Bank PLC is authorised and regulated by the Financial Services Authority.

From: eribsskog@gmail.com Erik Ribsskog
To: customer.relations@barclays.co.uk
Date: Fri, 7 Dec 2007 14:28:33 +0000
Subject: Regarding complaint.

Hi,

I was just wondering if it would please be possible for someone at Customer
Relations Team Management-level,
to contact me back regarding a complaint?

Thanks in advance for the reply!

Yours sincerely,

Erik Ribsskog