Gmail - RE: Shopping instore
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Erik Ribsskog
<eribsskog@gmail.com>
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RE: Shopping instore
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Erik Ribsskog
<eribsskog@gmail.com>
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Wed, Feb 20, 2013 at 12:56 AM
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To:
customerservice@sainsburys.co.uk
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Hi,
I also attach the recepts, from the day, when this incidents happened.
You can see that the amount was first declined, (at 15:43:36).
And then the payment was accepted, (the second time I tried my RBS Visa-card), at 15:44:29.
So I was wondering if you were having problems, with Gremlins, (like in the 80's movie), or something, at Sainsbury's?
Because you can't say the bank-terminal was offline.
Because when I worked full-time, as a cashier, at a hyper-market, named OBS Triaden, in Norway, (in a gap-year from my studies), in 1990/91.
Then I learned that then the customers had to sign a reciept, that the bank-machine made, which was like a check, (more or less).
So are you having Gremlins, in your company, or are someone sitting and messing with me, in the banks, (or something)?
I have relatives in the Order of St. John, in Norway, so perhaps they mess with me, (here in the UK as well), I'm wondering.
Regards,
Erik Ribsskog
PS.
The date on your receipts, are on the back-side.
That seemed a bit silly now, I think, when I tried to scan the two mentioned receipts.
Just to try to give a bit more feed-back, (while I'm writing this e-mail).
Thanks for your email. We appreciate you taking the time to get in touch as your feedback is important to us.
We want to ensure you receive great service, so we need to investigate your query a little further. We’ll be back in touch as soon as possible.
Thanks for your patience.
The Customer Service Team
Sainsbury’s Supermarkets Ltd.
0800 636 262
Sent: 19.02.2013 03:24:16 PM
To: customerservice@sainsburys.co.ukSubject: Shopping instore
The following comments have been made:
Full Name: Erik Ribsskog
Email:
eribsskog@gmail.com
Telephone:
Subject: Complaint
User's Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
My visa card payment was first refused, even if there was enough money, on the account.
I haven't experienced this before.
(Even if I've worked for almost a lifetime, in retail, in Norway).
Do you need the recepit-number etc., to investigate this?
Regards,
Erik Ribsskog
Address:
Nectar Card Number:
Order/Reference Number:
Delivery Date:
QUALITY
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes (batch; be; supplier):
AVAILABILITY
Product Name and/or barcode number:
Store Name:
Incident Date:
GENERAL INFORMATION
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes(batch; bbe; supplier):
Reference: CTU-1361287453578-393
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**********************************************************************
| 2 attachments
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 | | saintsbury recepts.jpg
58K |
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 | | saintsbury recepts 2.jpg
50K |
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PS.
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Innlegg
