Jeg gir meg ikke når det gjelder den her Finansielle ombudsmannen jeg, det er bare noe tull og tøys. (In Norwegian)

Erik Ribsskog <eribsskog@gmail.com>

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Complaint against RBS/Fwd: Earlier e-mail

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Erik Ribsskog <eribsskog@gmail.com>	Sun, Jun 28, 2009 at 10:43 AM
To: "Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>
Hi, of course you can work on Sundays if you want. But business e-mails should just be sent within the business-hours. Or else, what's going to happen, is obvious. Someone are going to come drunk home from town, and answer the business-e-mails when they are drunk, which is what has happened today, with our correspondence. If this is something, you didn't know from before, then I think this Financial Ombudsman-stuff is just a load of crap really. Try to use the head that God gave you when you were born! Sincerely, Erik Ribsskog On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote: Dear Mr Ribsskog Thank you for your e-mail I must admit to being surprised and confused with the content of the e-mail. We are an extremely busy department and we often work at the weekends, this is obviously of help to consumers as we are able to deal with their complaints in a more timely manner. I would suggest that It is entirely up to each individual business to determine which hours their staff will work and I do not intend debating this with you. By working this weekend I have been able to deal with your complaint, which as you can appreciate is of a benefit to you. Perhaps you can clarify the spelling mistakes you are referring to? Kind Regards Rose Cox team manager From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 28 June 2009 10:20 Subject: Re: Complaint against RBS/Fwd: Earlier e-mail Hi again, don't you think it's strange for an institutions like yours to send e-mails on Sunday mornings then? Shouldn't e-mails be sent within normal business hours then you think? This is what it says on Wikipedia: In the United States and United Kingdom, the hours between 9 am and 5 pm are typically considered to be standard business hours http://en.wikipedia.org/wiki/Business_hours I think this is rather akward, as I also think your spelling-mistakes are. Sincerely, Erik Ribsskog On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote: Dear Mr Ribsskog Thank you for your e-mail That's no problem, however I should point out that we are not a government department, we are a independent complaints body. I will be in touch with your again in the next few days Kind Regards Rose Cox team manager From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 28 June 2009 08:02 To: Cox, Rosemary Subject: Re: Complaint against RBS/Fwd: Earlier e-mail Hi, ok that's very fine, I'm just home from town you see. I thought it was a bit strange, since noone in Government in Norway, work on Sundays. Sorry about this, I forget sometimes that I'm not in Norway any longer. Sorry about this! Yours sincerely, Erik Ribsskog On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote: Dear Mr Ribsskog Thank you for your e-mail I can assure you this is not a joke, I am currently in the office working today. I presume that you would like us to deal with your complaint, so am responding to your e-mails today Kind Regards Rose Cox team manager From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 28 June 2009 07:36 To: Cox, Rosemary Subject: Re: Complaint against RBS/Fwd: Earlier e-mail Hi, why do send the e-mails early on a Sunday morning, by the way. Is this some kind of joke? Sincerely, Erik Ribsskog On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote: Dear Mr Ribsskog Thank you for your e-mails I will contact you again once I have considered the information. Kind Regards Rose Cox team manager From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 27 June 2009 14:59 To: Cox, Rosemary Subject: Complaint against RBS/Fwd: Earlier e-mail Hi, thank you for you e-mail, that I recieved today. I'll contact your collegue back, regarding the Barclays-complaint. I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but she also harassed me, like this, she writes 'Dear Ms Ribsskog', even if my name is Erik, and in Britain, you have a movie called 'Erik the Viking', and Eric is also a quite usual name, in English-speaking countries. So I think Yvonne Williams, the complaint-investigator, also bullied me. I think this must have been a deliberate mistake. This ended with the complaint being partly resolved, in the way that RBS, gave me the bonus of £100, for moving my account to them, from Barclays, (who I also had problems with, that I'll exlain about to your collegue, like I mentioned earlier). I'll also find the actual complaint against RBS Dale St. now, and forward it to you. What I meant with the complaint-form, was that it didn't look anything at all like the ones you've sent me now. Maybe the complaint-form I was sent, was to do with other financial institutions, than banks? Like share-fonds etc? Have you also got other complaint-forms, other than to banks, perhaps someone sent me the wrong form intentionally? Just a thought I had. But anyway, thank you very much for your e-mail, and I'll also find the actual RBS Dale St. complaint, and e-mail it to you now. Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk> Date: Tue, Jun 26, 2007 at 4:30 PM Subject: RE: Earlier e-mail To: Erik Ribsskog <eribsskog@gmail.com> Dear Ms Ribsskog Could you please arrange another copy of your email to be sent to me for my investigation Regards Yvonne Williams From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 19 June 2007 14:04 To: Williams, Yvonne (CRU) Subject: Earlier e-mail *** WARNING : This message originates from the Internet *** Hi, I'm refering to the e-mail I sent you on 5/6. I was just wondering if you have recieved this e-mail, because I cant see that I have recieved any answer to it yet. Please just contact me if you want me to send you the e-mail again. Yours sincerely, Erik Ribsskog The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB Authorised and regulated by the Financial Services Authority. 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The statements and opinions expressed in this e-mail are those of the author and do not necessarily reflect those of the Financial Ombudsman Service Ltd. This email has originated from the Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United Kingdom. Registered as a limited company in England and Wales No. 3725015. Registered office as above. This e-mail and any attachments are confidential and may be subject to legal privilege. If you are not the intended recipient, please notify the sender immediately and delete this e-mail and any attachment from your system. If you are not the intended recipient you must not copy, disclose or take any action in reliance to it. This e-mail and any attachments have been checked by virus detection software before transmission. You should carry out your own virus checks on the contents of this communication. We accept no liability for any loss or damage which may be caused by software viruses or by interception or interruption of this mail. Unless otherwise indicated, this e-mail has no contractual effect and may only be used for the purpose(s) indicated in it. The statements and opinions expressed in this e-mail are those of the author and do not necessarily reflect those of the Financial Ombudsman Service Ltd. This email has originated from the Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United Kingdom. Registered as a limited company in England and Wales No. 3725015. Registered office as above. This e-mail and any attachments are confidential and may be subject to legal privilege. If you are not the intended recipient, please notify the sender immediately and delete this e-mail and any attachment from your system. If you are not the intended recipient you must not copy, disclose or take any action in reliance to it. This e-mail and any attachments have been checked by virus detection software before transmission. You should carry out your own virus checks on the contents of this communication. We accept no liability for any loss or damage which may be caused by software viruses or by interception or interruption of this mail. Unless otherwise indicated, this e-mail has no contractual effect and may only be used for the purpose(s) indicated in it. The statements and opinions expressed in this e-mail are those of the author and do not necessarily reflect those of the Financial Ombudsman Service Ltd. This email has originated from the Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United Kingdom. Registered as a limited company in England and Wales No. 3725015. Registered office as above.

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