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søndag 28. juni 2009

Det var visst jeg som var rar, når det gjaldt the Financial Ombudsman. (In Norwegian)




Google Mail - Complaint against RBS/Fwd: Earlier e-mail










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




Complaint against RBS/Fwd: Earlier e-mail











Erik Ribsskog
<eribsskog@gmail.com>



Sun, Jun 28, 2009 at 8:01 AM




To:
"Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>






Hi,

ok that's very fine, I'm just home from town you see.

I thought it was a bit strange, since noone in Government in Norway, work on Sundays.

Sorry about this, I forget sometimes that I'm not in Norway any longer.


Sorry about this!

Yours sincerely,

Erik Ribsskog


On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote:





Dear Mr Ribsskog


Thank you for your e-mail


I can assure you
this is not a joke, I am currently in the office working
today.


I
presume that you would like us to deal with your complaint, so am responding to
your e-mails today


Kind Regards



Rose Cox

team manager






From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 07:36
To: Cox,
Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier
e-mail


Hi,


why do send the e-mails early on a Sunday morning, by the way.


Is this some kind of joke?



Sincerely,


Erik Ribsskog




On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:




Dear Mr
Ribsskog


Thank you
for your e-mails


I will contact you again once I have
considered the information.


Kind
Regards



Rose
Cox

team
manager







From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 27 June 2009 14:59
To: Cox,
Rosemary
Subject: Complaint against RBS/Fwd: Earlier
e-mail





Hi,


thank you for you e-mail, that I recieved today.


I'll contact your collegue back, regarding the
Barclays-complaint.



I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but
she

also harassed me, like this, she writes 'Dear Ms Ribsskog', even if my
name

is Erik, and in Britain, you have a movie called 'Erik the Viking', and
Eric is

also a quite usual name, in English-speaking countries.


So I think Yvonne Williams, the complaint-investigator, also bullied
me.



I think this must have been a deliberate mistake.



This ended with the complaint being partly resolved, in the way that
RBS,

gave me the bonus of £100, for moving my account to them, from
Barclays,

(who I also had problems with, that I'll exlain about to your collegue,
like I

mentioned earlier).


I'll also find the actual complaint against RBS Dale St. now, and
forward it

to you.


What I meant with the complaint-form, was that it didn't look
anything at all

like the ones you've sent me now.


Maybe the complaint-form I was sent, was to do with other financial
institutions,

than banks?


Like share-fonds etc?



Have you also got other complaint-forms, other than to banks, perhaps
someone

sent me the wrong form intentionally?



Just a thought I had.


But anyway, thank you very much for your e-mail, and I'll also find
the actual

RBS Dale St. complaint, and e-mail it to you now.


Yours sincerely,



Erik Ribsskog





---------- Forwarded message ----------
From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>

Date: Tue, Jun 26,
2007 at 4:30 PM
Subject: RE: Earlier e-mail
To: Erik Ribsskog <eribsskog@gmail.com>




Dear Ms
Ribsskog


Could you
please arrange another copy of your email to be sent to me for my
investigation


Regards


Yvonne
Williams





From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 19 June 2007 14:04
To: Williams, Yvonne
(CRU)
Subject: Earlier e-mail


*** WARNING : This message originates from the
Internet ***


Hi,


I'm refering to the e-mail I sent you on 5/6.


I was just wondering if you have recieved this e-mail, because I
cant see

that I have recieved any answer to it yet.


Please just contact me if you want me to send you the e-mail again.


Yours sincerely,


Erik Ribsskog


The Royal Bank of Scotland
plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square,
Edinburgh EH2 2YB

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and may be subject to legal privilege. If you are not the intended recipient,
please notify the sender immediately and delete this e-mail and any attachment
from your system. If you are not the intended recipient you must not copy,
disclose or take any action in reliance to it.


This e-mail and any attachments have been checked by
virus detection software before transmission. You should carry out your own
virus checks on the contents of this communication. We accept no liability for
any loss or damage which may be caused by software viruses or by interception or
interruption of this mail.


Unless otherwise indicated, this e-mail has no
contractual effect and may only be used for the purpose(s) indicated in it. The
statements and opinions expressed in this e-mail are those of the author and do
not necessarily reflect those of the Financial Ombudsman Service Ltd.

This email has originated from the Financial
Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United
Kingdom. Registered as a limited company in England and Wales No. 3725015.
Registered office as above.














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