To: eribsskog@gmail.com Erik Ribsskog
Date: Mon, 13 Aug 2007 08:41:21 +0000
Subject: RE: Lifestyles Liverpool complaint.
Sir,
I am sorry but I am having difficulty understanding exactly what you are
asking for. Rather than exchange lengthy e-mails I would suggest
discussing over the telephone or meeting when you next use Lifestyles
would be most beneficial.
Regards
Steve Kneale
Sport & Recreation Service - Facility Operations
Business Development Manager
Office location:
1st Floor, Lifestyles Everton Park
Great Homer Street
Liverpool L5 5PH
Tel: +44 (0)151 233 6362
Fax: +44 (0) 151 233 6300
Web: http://www.liverpool.gov.uk/lifestyles
Liverpool - European Capital of Culture 2008
________________________________
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 10 August 2007 19:56
To: Kneale, Steve
Subject: Re: Lifestyles Liverpool complaint.
Hi,
thank you very much for your answer.
Like I was writing in the complaint to the ombudsman, I think that the
council should maybe
have answered the complaint in public, since I have brought this things
up in public myself,
since these are things that concern the other users of the gym, and the
people who are paying
tax to the council.
Also, it would have been very fine if it also was explained why I wasn't
recieving any answer
from the Duty Officer, and also why it is that it isn't him who is
answering the complaint.
Also, I was wondering if my complaint to the Duty Officer isn't being
regarded as an official
complaint?
Also I think that all the points in the complaint should have been
answered. Even if some of
the points are brought up in another e-mail, I'm explaining about this
in the complaint, and
making it clear that I think it would have been fine to hear what the
Duty Officer has to say
about this, aswell as hearing what Lesley Southern had to say about
this, since I haven't
really been explained what position in the Council he has, and also
since all the points
have been mentioned together when I've comented on the complaint in
public, so then
I think it would be most apropriate if all the points in the complaint
were answered
togheter aswell, even if some of the points also has been brought up in
another context.
Also I think it add to the general overviewabilty of the answer, if the
original indexing
from the complaint was kept.
I haven't comented on the indiviadual points from the answer here, I
think it would be
smartest to sort with the issues above first, and then deal with the
individual complaints
later, if you think this would be alright.
Hope that this is alright, and please tell me if there is anything else
I need to take into
concern, to get my answer in line with your complaint-procedure.
Yours sincerely,
Erik Ribsskog
On 8/10/07, Kneale, Steve
Sir,
Please find attached a response to the matters pertaining to
Lifestyles Fitness Centres and your recent complaint.
Regards
Steve Kneale
Sport & Recreation Service - Facility Operations
Business Development Manager
Office location:
1st Floor, Lifestyles Everton Park
Great Homer Street
Liverpool L5 5PH
Tel: +44 (0)151 233 6362
Fax: +44 (0) 151 233 6300
Web: http://www.liverpool.gov.uk/lifestyles
Liverpool - European Capital of Culture 2008
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