Liverpool Central CAB 6.

From: stow_adjudicator@btinternet.com Barbara Stow
To: eribsskog@gmail.com Erik Ribsskog
Date: Tue, 1 Apr 2008 13:05:32 +0100
Subject: Citizens Advice

Dear Mr Ribsskog

I am the independent adjudicator for the Citizens Advice service and I write to confirm that Saffron Follows, on behalf of David Harker, has asked me to review how your complaint has been dealt with. I am writing by e-mail as I understand this is your preferred means of communication.

I will consider whether your complaint has been dealt with in line with the Citizens Advice national complaints procedure and fairly. I have no authority to say whether your complaint justified. My task is to say whether it has been considered properly.

Ms Follows has sent me the correspondence about your complaint. This includes the e-mail message of 14 March to David Harker in which you accepted the offer that someone independent could look at your complaint.

If there is anything more you would like to say to me about why you are unhappy with the way your complaint has been considered, please let me know at the e-mail address above.

I hope to be able to complete my review by 18 April. If I have not heard from you by 11 April I will assume that there is nothing you want to add to what you have explained already.

Yours sincerely

Barbara Stow
Independent Adjudicator