E-post til Liverpool Direct. (In Norwegian)

Erik Ribsskog <eribsskog@gmail.com>

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Complaint about One Stop Shops (ref: 62817)

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Erik Ribsskog <eribsskog@gmail.com>	Fri, May 29, 2009 at 11:38 PM
To: Lindsey Evans-Brown <lindsey.evans-brown@liverpooldirectlimited.co.uk>
Hi, ok, I didn't understand that it was a system-error, I wasn't informed of this, I was told that it took a lot of time to get the form, where as on the second time, when I came to get the form, then I got it at once. But, I guess this is just my fault then, that I misunderstood. It's a bit much strange things that happens, with the landlord and at my previous work, and at the Lifestyles gym etc., so I've probably started imaginating problems that happens, Sorry about this! Yours sincerely, Erik Ribsskog On Fri, May 29, 2009 at 4:39 PM, Lindsey Evans-Brown <lindsey.evans-brown@liverpooldirectlimited.co.uk> wrote: > Dear Mr Ribsskog > > I am responding to your e-mail received 29th May 09 regarding your recent > enquiry at City Centre One Stop Shop to ask for a rent form.  You were > concerned that our advisor Anna was pretending to not find the form that you > wanted.  I can assure you that this was not the case.  We see over 200 > customers every day here at City One Stop Shop and we treat everyone with > respect, courtesy and consideration. > > I have checked your claim and can see that one of our advisors printed off > an application for a discretionary housing payment for you on 14th May.  A > discretionary housing payment application can only be printed off a > claimant’s housing benefit computer file – it is not something we hold in > stock nor is it available online.  We did have intermittent system failure > week commencing 11th May, so it may have been the case that we were unable > to give you the form the first time you visited.  I have spoken to Anna and > she could not remember the query exactly, although she has said that she > would not have sent a customer away unless there was a system error and we > were unable obtain the form. > > Although there does appear to have been some misunderstanding, for which I > apologise if this has caused you inconvenience, please be assured this was > in no way deliberate on behalf of this service. > > I trust that you now have the information that you need to apply for a > discretionary housing payment.  If you need any further advice or assistance > please call our dedicated contact centre on 233-3009 or make an appointment > to visit any One Stop Shop on 233-3016. > > I trust I have answered your complaint to your satisfaction and have > reassured you of the quality of service offered by Liverpool City Council > One Stop Shops. If you remain unhappy with my response regarding the > customer service offered then please contact Mrs Tricia Cahill, Area > Manager, at tricia.cahill@liverpooldirectlimited.co.uk > > > > > Lindsey Evans-Brown > Team Manager & ICS Awards Manager > City Centre One Stop Shop > > Liverpool Direct Limited | Ground Floor |Municipal Buildings | Dale Street | > Liverpool | L2 2DH > Tel: 0151 233 3000 > Email: lindsey.evans-brown@liverpooldirectlimited.co.uk > Web: www.liverpooldirectlimited.co.uk > ______________________________________________________________________ > DISCLAIMER: > > The information in this e-mail is confidential and may be read, copied or > used only by the intended recipient(s). If you have received it in error > please contact the sender immediately by returning the e-mail or by > telephoning a number contained in the body of the e-mail then and please > delete the e-mail without disclosing its contents elsewhere. No > responsibility is accepted for loss or damage arising from viruses or > changes made to this message after it was sent. The views contained in this > email are those of the author and not necessarily those of the author’s > employer or service provider. > > This email has been automatically scanned for viruses and malicious content > by MessageLabs for your protection > ______________________________________________________________________ >

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