Dear Erik
Thank you for your email to the Acas Events Team in Manchester.
Acas are able to provide impartial information about Employment Law via our Helpline. If you wish to speak to one of our advisers you can contact us on 08457 47 47 47. We are open from 08:00 to 20:00 Monday
to Friday and from 09:00 till 13:00 on Saturday's.
Yours sincerely
Philip Grey
Acas, Manchester >>> Erik Ribsskog < eribsskog@gmail.com> 31/07/2009 03:43 >>>
Hi,
I looked at the ACAS website now, and saw that you were the ones to contact
for problems in the North-West.
I'm a Norwegian citizen, who lives in Liverpool, so I've understood that the
North-West office, is the right office,
for me to contact then, if I'm not mistaking.
I have an employment-case, against Arvato, where I worked, in 2005 and 2006,
where it was a lot of bullying,
from managers, towards me, (and also others, but me in particular, I think),
and I've also un-covered, that
they were using illigal employment-methods, the team-leaders there, when
they were screaming commands
across the tables there, in the Cunard Building.
(They were trained to do this screaming, which they called reinforcement,
but really was punishment, I've
understood later).
I have a link to the employment-case, (which consists of a lot of
documents), on this online publishing-
site:
http://www.scribd.com/groups/view/14830-arvato-services-ltd-s-microsoft-scandinavian-product-activation
I've tried, since 2006, to find a law-firm, to help me with this case,
because I think it's unworthy, for people
to be treated, like I was treated, at Arvato, and I also lost my job there,
since I was contstructivly dismissed,
I have to say, when I tried to bring the problems there up with the higher
management.
But I can get any law-firms to help, since they say the case is to complex,
since I also brought in the Police,
since I thought it was much bullying, that it was a crime, and one law-firm,
Moorcrofts, where messing with
me, I think I have to say, so I've also brought in the Law Society, who also
messed with me, I think I have
to say, and also ditto with the Legal Services Ombudsman.
So I try to get advice on how to deal with this.
I think it's to serious problems, to bring up in a Work Trial, it should be
dealt with in the court, I think.
It might seem strange, that I'm asking for advice, about a case from 2006,
but I have been working with
this case, continously, since then, so it still be an up and running case,
so to speak.
Other than this, I'm also trying to get advice about the problems with the
Financial Ombudsman.
They have put a woman there, to work, with sending e-mails etc, on 6 am, on
Sunday mornings!!
I'm a bit worried that this woman is being used as a slave there, and she
obviously has been working
so much, that she has lost a bit of her judgement, since she's emailing
bank-complaint e-mails,
to people, while people in the UK are still on their way home from the pub.
People want their Sundays off from Bank-complaints, and things like that, so
I think I was harassed
by the Financial Ombudsman, and I fear for how they treat their staff there,
since I've been working
as a food shop manager, in Norway, for ten years, from 1994 to 2004, then I
automatically thinks
about this perspective, how on earth are the Financial Ombudsman treating
their staff, so I wanted
ACAS to have a look at that, that the people working for the Financial
Ombudsman, aren't being
used as slaves etc., like it can seem a bit to me.
I hope that you can help me with these cases!
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
From: Natalie Bodden <NBodden@ecgroup.co.uk>
Date: Fri, Jul 24, 2009 at 9:42 AM
Subject: RE: Reminder/Fwd: The Finacial Ombudsman, using staff as
slaves/Fwd: Complaint against RBS/Fwd: Earlier e-mail
To: Erik Ribsskog <eribsskog@gmail.com>
Unfortunately we are unable to advice on this query via email; this
facility is solely for ordering hard copy Acas publications. Please call the
Acas helpline on *08457 47 47 47* to speak to a trained advisor.
Alternatively, please visit the Acas website at www.acas.org.uk, there is a
search option on the homepage where you may type in key words. This search
will bring up all publications that cover this subject. The website will
list the publications available and all prices (although some are free).
From there, you can order through the website using a credit card (if you
are ordering priced publications) or, you can e-mail me with the stock
codes, quantities and a delivery address. I will order the publications for
you the same day.
Kind regards,
*Natalie Bodden*
Account Executive
+44 (0) 20 8867 3324
*nbodden@ecgroup.co.uk*
www.ecgroup.co.uk
-----Original Message-----
*From:* Erik Ribsskog [mailto:eribsskog@gmail.com]
*Sent:* 23 July 2009 22:27
*To:* ACAS-01
*Subject:* Reminder/Fwd: The Finacial Ombudsman, using staff as slaves/Fwd:
Complaint against RBS/Fwd: Earlier e-mail
Hi,
I can't see that I've received an answer to this e-mail yet, so I'm sending
you this reminder.
Best Regards,
Erik Ribsskog
---------- Forwarded message ----------
From: *Erik Ribsskog* <eribsskog@gmail.com>
Date: Tue, Jun 30, 2009 at 4:48 PM
Subject: The Finacial Ombudsman, using staff as slaves/Fwd: Complaint
against RBS/Fwd: Earlier e-mail
To: acas@eclogistics.co.uk
Hi,
I've contacted you earlier, about that I was being used as a slave, and that
they had illigal management methods, at Bertelsmanns Scand.
Microsoft-activation,
in Liverpool.
Now, people at the Financial Ombudsman, are also being used as slaves, it
seems.
Or this could be connected with a cover-up, of the
Bertelsmann/Microsoft-case, that
I am being bullied by Government, to cover up what went on there.
Please send this e-mail to the right people in Acas.
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
From: *Erik Ribsskog* <eribsskog@gmail.com>
Date: Tue, Jun 30, 2009 at 4:31 PM
Subject: Re: Complaint against RBS/Fwd: Earlier e-mail
To: "Collins, Jackie" <jackie.collins@financial-ombudsman.org.uk>
Hi,
Monday to Friday, 8 am to 6 pm, is alright, I think.
But you also let your staff work Sunday mornings, at 6 am.
It seems to me that you overload your representatives with work, and that
they have to
work 12 to 14 hours 7 days a week.
I thought slavery was forbidden in our time.
Why do you let your representatives work every Sunday morning, when other
people in
England are on their way home from the pub?
Do your staff get summer-holiday at all?
Sincerely,
Erik Ribsskog
On Tue, Jun 30, 2009 at 9:54 AM, Collins, Jackie <
jackie.collins@financial-ombudsman.org.uk> wrote:
Dear Mr Ribsskog
We always try to provide the best service we can to our customers, and
sometimes that means offering our staff the option of working overtime
during very busy periods.
Please be assured that they have to work within strict time guidelines, and
these are always checked by Operations Managers to ensure they are not
working too many hours.
The service our department offers is outside of the usual office hours of
9am till 5pm because we have found that a lot of our customers have
difficulties contacting us whilst they are at work themselves during the 9am
to 5pm times, so we have opening hours of 8am - 6pm, as do many firms these
days.
I hope this explains.
Regards
*Jackie Collins*
*Operations Manager*
*Direct Dial : 020 7964 0116*
*Direct Fax: 020 7964 0117*
------------------------------
*From:* Erik Ribsskog [mailto:eribsskog@gmail.com]
*Sent:* 29 June 2009 19:32
*To:* Collins, Jackie
*Subject:* Re: Complaint against RBS/Fwd: Earlier e-mail
Ok,
that sound very fine!
But, why is that you let your representatives work over-time every Sunday
then?
Shouldn't you as a main rule conduct your business, within the business
hours?
Yours sincerely,
Erik Ribsskog
On Mon, Jun 29, 2009 at 3:50 PM, Collins, Jackie <
jackie.collins@financial-ombudsman.org.uk> wrote:
Dear Mr Ribsskog
Rosemary Cox has passed your complaint to me to take over as you have
requested that she no longer deals with your case.
I can confirmed that a letter has been sent to the firm, and we have asked
that they issue you with a final response letter within 14 days. We have
also asked them to copy us in on that response.
If you remain unhappy with the firms response, or you have not received a
response from them within 14 days, please let me know and I will arrange for
your complaint to be moved forward for investigation by an Adjudicator.
Regards
*Jackie Collins*
*Operations Manager*
*Direct Dial : 020 7964 0116*
*Direct Fax: 020 7964 0117*
------------------------------
*From:* Erik Ribsskog [mailto:eribsskog@gmail.com]
*Sent:* 28 June 2009 11:17
*To:* Cox, Rosemary
*Subject:* Re: Complaint against RBS/Fwd: Earlier e-mail
Hi,
I don't think it's any use with me repeating myself.
I don't think you should handle my complaint.
The reason is, that if you are to overworked, you get to tired.
And in dealing with complaints like these, one obviously needs ones
judgement, to be like
it should be.
If one are out of balance, like I think you could be, then I don't think
this is good for how the
complaint is being dealt with.
So please do as I ask Mrs .Cox, and tell your manager what I said, that I
want someone else
to deal with my complaint, due to that I think that you must be overworked.
Haven't you seen how fine the weather is today, you should have a day off in
the fine weather,
I think.
Sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 11:10 AM, Cox, Rosemary <
Rosemary.Cox@financial-ombudsman.org.uk> wrote:
Dear Mr Ribsskog
Thank you for your e-mails
As previously advised I am not going to debate with you the working hours of
this office.
I have written to you today to advise the steps we are taking with your
complaint. If the firm fail to resolve the situation for you, your complaint
will be passed onto our adjudication area for further consideration of the
concerns you have raised.
I should add that we do not tolerate rude or insulting language at this
office, and would expect any further communication to be sent in a more
acceptable manner.
Kind Regards
Rose Cox
team manager
------------------------------
*From:* Erik Ribsskog [mailto:eribsskog@gmail.com]
*Sent:* 28 June 2009 10:43
*To:* Cox, Rosemary
*Subject:* Re: Complaint against RBS/Fwd: Earlier e-mail
Hi,
of course you can work on Sundays if you want.
But business e-mails should just be sent within the business-hours.
Or else, what's going to happen, is obvious.
Someone are going to come drunk home from town, and answer the
business-e-mails when they are drunk, which is what has happened today, with
our correspondence.
If this is something, you didn't know from before, then I think this
Financial Ombudsman-stuff is just a load of crap really.
Try to use the head that God gave you when you were born!
Sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary <
Rosemary.Cox@financial-ombudsman.org.uk> wrote:
Dear Mr Ribsskog
Thank you for your e-mail
I must admit to being surprised and confused with the content of the e-mail.
We are an extremely busy department and we often work at the weekends, this
is obviously of help to consumers as we are able to deal with their
complaints in a more timely manner. I would suggest that It is entirely up
to each individual business to determine which hours their staff will work
and I do not intend debating this with you.
By working this weekend I have been able to deal with your complaint, which
as you can appreciate is of a benefit to you.
Perhaps you can clarify the spelling mistakes you are referring to?
Kind Regards
Rose Cox
team manager
------------------------------
*From:* Erik Ribsskog [mailto:eribsskog@gmail.com]
*Sent:* 28 June 2009 10:20
*Subject:* Re: Complaint against RBS/Fwd: Earlier e-mail
Hi again,
don't you think it's strange for an institutions like yours to send e-mails
on Sunday mornings then?
Shouldn't e-mails be sent within normal business hours then you think?
This is what it says on Wikipedia:
In the United States <http://en.wikipedia.org/wiki/United_States> and United
Kingdom <http://en.wikipedia.org/wiki/United_Kingdom>, the hours between 9
am <http://en.wikipedia.org/wiki/12-hour_clock> and 5
pm<http://en.wikipedia.org/wiki/12-hour_clock> are
typically considered to be standard business hours
http://en.wikipedia.org/wiki/Business_hours
<http://en.wikipedia.org/wiki/Business_hours>I think this is rather akward,
as I also think your spelling-mistakes are.
Sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary <
Rosemary.Cox@financial-ombudsman.org.uk> wrote:
Dear Mr Ribsskog
Thank you for your e-mail
That's no problem, however I should point out that we are not a government
department, we are a independent complaints body.
I will be in touch with your again in the next few days
Kind Regards
Rose Cox
team manager
------------------------------
*From:* Erik Ribsskog [mailto:eribsskog@gmail.com]
*Sent:* 28 June 2009 08:02
*To:* Cox, Rosemary
*Subject:* Re: Complaint against RBS/Fwd: Earlier e-mail
Hi,
ok that's very fine, I'm just home from town you see.
I thought it was a bit strange, since noone in Government in Norway, work on
Sundays.
Sorry about this, I forget sometimes that I'm not in Norway any longer.
Sorry about this!
Yours sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary <
Rosemary.Cox@financial-ombudsman.org.uk> wrote:
Dear Mr Ribsskog
Thank you for your e-mail
I can assure you this is not a joke, I am currently in the office working
today.
I presume that you would like us to deal with your complaint, so am
responding to your e-mails today
Kind Regards
Rose Cox
team manager
------------------------------
*From:* Erik Ribsskog [mailto:eribsskog@gmail.com]
*Sent:* 28 June 2009 07:36
*To:* Cox, Rosemary
*Subject:* Re: Complaint against RBS/Fwd: Earlier e-mail
Hi,
why do send the e-mails early on a Sunday morning, by the way.
Is this some kind of joke?
Sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary <
Rosemary.Cox@financial-ombudsman.org.uk> wrote:
Dear Mr Ribsskog
Thank you for your e-mails
I will contact you again once I have considered the information.
Kind Regards
Rose Cox
team manager
------------------------------
*From:* Erik Ribsskog [mailto:eribsskog@gmail.com]
*Sent:* 27 June 2009 14:59
*To:* Cox, Rosemary
*Subject:* Complaint against RBS/Fwd: Earlier e-mail
Hi,
thank you for you e-mail, that I recieved today.
I'll contact your collegue back, regarding the Barclays-complaint.
I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but she
also harassed me, like this, she writes 'Dear Ms Ribsskog', even if my name
is Erik, and in Britain, you have a movie called 'Erik the Viking', and Eric
is
also a quite usual name, in English-speaking countries.
So I think Yvonne Williams, the complaint-investigator, also bullied me.
I think this must have been a deliberate mistake.
This ended with the complaint being partly resolved, in the way that RBS,
gave me the bonus of £100, for moving my account to them, from Barclays,
(who I also had problems with, that I'll exlain about to your collegue, like
I
mentioned earlier).
I'll also find the actual complaint against RBS Dale St. now, and forward it
to you.
What I meant with the complaint-form, was that it didn't look anything at
all
like the ones you've sent me now.
Maybe the complaint-form I was sent, was to do with other financial
institutions,
than banks?
Like share-fonds etc?
Have you also got other complaint-forms, other than to banks, perhaps
someone
sent me the wrong form intentionally?
Just a thought I had.
But anyway, thank you very much for your e-mail, and I'll also find the
actual
RBS Dale St. complaint, and e-mail it to you now.
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
From: *Williams, Yvonne (CRU)* <Yvonne.Williams@rbs.co.uk>
Date: Tue, Jun 26, 2007 at 4:30 PM
Subject: RE: Earlier e-mail
To: Erik Ribsskog <eribsskog@gmail.com>
Dear Ms Ribsskog
Could you please arrange another copy of your email to be sent to me for my
investigation
Regards
Yvonne Williams
------------------------------
*From:* Erik Ribsskog [mailto:eribsskog@gmail.com]
*Sent:* 19 June 2007 14:04
*To:* Williams, Yvonne (CRU)
*Subject:* Earlier e-mail
*** WARNING : This message originates from the Internet ***
Hi,
I'm refering to the e-mail I sent you on 5/6.
I was just wondering if you have recieved this e-mail, because I cant see
that I have recieved any answer to it yet.
Please just contact me if you want me to send you the e-mail again.
Yours sincerely,
Erik Ribsskog
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