Jeg sendte en ny e-post til ICE

Erik Ribsskog <eribsskog@gmail.com>

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FW: can you please forward to eribsskog@gmail.com

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Erik Ribsskog <eribsskog@gmail.com>	Tue, Dec 8, 2009 at 6:22 PM
To: ICE@dwp.gsi.gov.uk
Hi, also, in the meeting at the Jobcenter next week. Am I supposed to present the ICE-complaint against Mr. Stevenson? Also, he sent me home some folders, for people with a medical condition, even if I haven't got one. What's this bullying about? Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Tue, Dec 8, 2009 at 6:03 PM Subject: Re: FW: can you please forward to eribsskog@gmail.com To: DWP ICE gateway team <ICE@dwp.gsi.gov.uk> Hi, it has been a lot of correspondence, so I wont refer to the previous correspondence, I'll just explain. 1. I've also been given this excuse, by the CAB in the UK, that e-mails are new, so Brits don't understand how to deal with them. I think this is a bad excuse, since e-mails have been around, for maybe twenty years. And if the e-mail procedures aren't working, then this is also the mangers responsibility. So please don't try to cover up for the jobcenter! 2. I'm sure that it was agreed in my meeting with the Mrs. Hart, that she would send me a written response, a summary from our meeting. Of course I wouldn't be content without some sort of document to use as a reference later, if needed. 3. I also mentioned these point, in the phone-call with ICE, last week. Another point I mentioned, was that I wasn't given time to prepare, for the meeting with Mrs. Hart. I was just told, in a review-meeting, that the manager wanted to speak with me, after the review meeting. I think one would want to prepare, for meetings, like the one with the manager at the Jobcenter, so I think I should have received a letter with an agenda for the meeting, some days before the meeting with Mrs. Hart, so that I could have prepared for the meeting. I would have wanted ICE to include these complaints, in your investigation. Hope this is alright! Yours sincerely, Erik Ribsskog On Tue, Dec 8, 2009 at 4:43 PM, DWP ICE gateway team <ICE@dwp.gsi.gov.uk> wrote: Mr Ribsskog Thank you for your email for ease of reference I shall respond in the order of the responses raised 1. Why she pretended that she hadn't received the initial complaint e-mail I sent. (Since I know this was sent to her, since my reply from the jobcenter e-mail center, was sent to me and Mrs Hart. Yet in my meeting with Mrs. Hart, she said she hadn't seen this e-mail). I was under the impression from the Chief Executive response you received this had been addressed, as the office concerned was reviewing email procedures, however once the initial response is received I can follow up with this question. 2. Why I haven't received a written summary from the meeting with Mrs. Hart, like she told me she would send. again I can follow up with this query, although from your email of 28/10/09 you say you were not asked if you wanted a response, so it seemed unclear if you required one. On to your questions today: 1. I would like you to give written warnings to Mrs. Hart and Mrs. Henderson, since they are acting inprofessional and out of line. I am afraid this is not something within the remit of this office please see below. Jobcentre Plus has guidance that sets out what action should be taken if a customer complains about the behaviour of staff. The guidance states that complaints must be investigated thoroughly and if the member of staff is exonerated, the complainant should be informed. If, on the other hand, the investigation reveals evidence of maladministration we would expect t Jobcentre Plus to advise the complainant and consider appropriate redress. Complainants will not be advised of the nature of any disciplinary action taken as a result of the investigation. Perhaps they will act more responsible if they get a warning. 2. I have humiliated, by the Jobcenter, since I have to take insults from Mrs. Henderson, and my complaint about this, isn't treated in a responsible way. So I would have thought that a written apology, from the Jobcenter, perhaps wouldn't have been to much, to perhaps expect. If maladministration is identified we can request an apology, however if can you provide specific details of insults from Mrs Henderson I may be able to obtain or provide some form of explanation. My role within this office is to obtain resolution of a complaint without the need to request case papers from Jobcentre Plus, however if you feel it would be more suitable for a further investigation to take place please let me know. I hope this answers your questions. Thank You John Rawlings Resolution Officer Independent Case Examiners Office 0151 801 8839 ********************************************************************** This document is strictly confidential and is intended only for use by the addressee. If you are not the intended recipient, any disclosure, copying, distribution or other action taken in reliance of the information contained in this e-mail is strictly prohibited. Any views expressed by the sender of this message are not necessarily those of the Department for Work and Pensions. If you have received this transmission in error, please use the reply function to tell us and then permanently delete what you have received. 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