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onsdag 6. januar 2010

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Google Mail - Update/Fwd: Phone-call just now










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Erik Ribsskog
<eribsskog@gmail.com>




Update/Fwd: Phone-call just now











Erik Ribsskog
<eribsskog@gmail.com>



Wed, Jan 6, 2010 at 11:59 AM




To:
MargaretRose.McWilliams@scottishpower.com






Hi again,

I mean I'll take the payment-plan with CCCS.

And the other, about the anoying debt-company, the strange or 'strange' meter-reading, and that your customer-support stopped answering my e-mails, that I'll take with the Energy Ombudsman, I thought.


Hope this is alright!

Yours sincerely,

Erik Ribsskog


---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, Jan 6, 2010 at 11:50 AM
Subject: Re: Phone-call just now
To: "McWilliams, Margaret Rose" <MargaretRose.McWilliams@scottishpower.com>



Hi,

this with the payment-plan, I look at as a CCCP-case.

The problems with the debt-company and the strange or 'strange' meter-reading I look at as an Energy Ombudsman-case.


I'll contact the Energy Ombudsman again about the two latest issues.

Hope this is alright!

Yours sincerely,

Erik Ribsskog




On Wed, Jan 6, 2010 at 9:10 AM, McWilliams, Margaret Rose <MargaretRose.McWilliams@scottishpower.com> wrote:



Dear
Mr Ribsskog


Thank
you for your e-mail and for taking the time to talk to me on the
phone.


I am
unable to accept your initial offer of £5.00 per month or most recent offer of
£1.00 per month (as it would take 882 months or 73 years to clear the balance on
your account. I am sure you understand that this is not
acceptable.
I am very sorry that we have been unable to
resolve this matter to your satisfaction. Regrettably, we have now exhausted our
internal complaints process and unless you are prepared to clear the balance on
your account in full, or alternatively set up a payment plan to clear the
balance of £882.83 over 2 years by paying £36.78 per month by Direct Debit, this
letter constitutes a deadlock situation.



As a member of the Energy Ombudsman,
ScottishPower has to inform you of this independent body set up to resolve
sales, billing and transfer issues between customers and energy suppliers. This
service is free to customers. Details of how to contact them can be found or on
our website within the "Making a Complaint" section. I have also arranged for an
Ombudsman booklet to be sent to you in the post today.



Remedies that the Ombudsman can award
include an apology, an explanation, a requirement on the supplier to take
remedial action or, in appropriate circumstances, compensation. The Ombudsman's
decision will be binding on us as your supplier, but you are free to choose
whether or not to accept the decision.



I shall keep your complaint
open for a further 10 working days from the date of this letter. If I do not
hear from you or the Ombudsman within that time, I will close your
complaint and normal follow up action will
resume.


Kind regards



Margaret Rose
McWilliams (nee MacInnes)

Senior
Complaints Advisor

Director's Support
Team

Tel: 0141 568 6084 (850 6084 Int)

e-mail: margaretrose.mcwilliams@scottishpower.com






-----Original Message-----
From: Erik Ribsskog
[mailto:eribsskog@gmail.com]
Sent: 05 January 2010
16:22
To: McWilliams, Margaret Rose
Subject: Phone-call
just now

Hi,

I'm refering to our phone-call just now, where I said I'd call the
CCCS again.


On second thought, I don't think there's any use in me contacting the
CCCS again, because they'll just tell me that same advice.


And that is to offer you a token-payment payment plan of £1 a month
until I get a new job and a higher income.


So that's my offer for now, unfortunatly.


Yours sincerely,


Erik
Ribsskog




************************************************************************



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it is addressed. It may contain privileged and confidential information.

If you are not the intended recipient, you are prohibited from copying,

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If you receive this e-mail by mistake, please delete it then advise the

sender immediately by reply e-mail to MargaretRose.McWilliams@scottishpower.com.



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This e-mail is issued by a Scottish Power Group Company. In sending this e-mail the sender

cannot be deemed to have specified authority and the contents of the e-mail

will have no contractual effect unless (in either case) it is otherwise agreed

between that Scottish Power Group company and the recipient.



The ScottishPower Group companies include, among others:



Scottish Power Limited, company number SC193794; Scottish Power UK Holdings

Limited, company number SC232909; Scottish Power UK plc, company number

SC117120; ScottishPower Generation Limited, company number SC189124;

ScottishPower Energy Retail Limited, company number SC190287;

ScottishPower Energy Management Limited, company number SC215843;

ScottishPower Energy Management (Agency) Limited, company number SC222524;

SP Dataserve Limited, company number SC215842. All of which companies are

registered in Scotland and have their registered offices at 1 Atlantic Quay,

Glasgow G2 8SP, UK.













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Overhørte på Rimi Bjørndal, (jeg jobbet som butikksjef/leder i ti år, i mange forskjellige butikker), i 2003, at jeg var forfulgt av 'mafian', mm. Har etter dette ikke fått rettighetene mine, i mange saker. Blogger derfor om problemer med å få rettigheter, mm. Mine memoarer, (Min Bok 1-10), kan også finnes på johncons-blogg, (se: 'Etiketter'). Jeg blogger også om slektsforskning, (etter at min danskfødte mormor, som var etter adelige/kongelige, døde i 2009). Har også vært såvidt innom Høyre/Unge Høyre, i sin tid. Har også studert informasjonsbehandling/IT/Computing, (på NHI, HiO IU og University of Sunderland). Har også bakgrunn fra handel og kontor, (grunnkurs, økonomi med markedsføring og data). Er/var også i Heimevernet, (etter at jeg ble overført dit, etter førstegangstjeneste i infanteriet, (og en rep-øvelse i mob-hæren), i forbindelse med omorganiseringer, i Forsvaret, etter den kalde krigen). Blir også utsatt for mye nettmobbing, mm. johncons-blogg, (og mine memoarer og nettbutikk), er kjent fra TV-programmet Tweet4Tweet, i 2012, (selv om jeg måtte klage, for programmet var veldig useriøst/nedlatende, mm.).

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