Jeg sendte en ny klage til Lufthansa

Erik Ribsskog <eribsskog@gmail.com>

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Update/Fwd: Your email dated 27 August 2008 / feedback number 20627974

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Erik Ribsskog <eribsskog@gmail.com>	Mon, Jan 11, 2010 at 11:43 AM
To: Feedback.Germany@dlh.de
Hi, I've been in contact with the American Government, regarding this complaint, in 2009 and 2010, so I have just recentrly started to think more about this complaint, with Lufthansa. And, I still think I was harassed by Lufthansa, since all the other passengers on the flight from Frankfurt to Detroit, in February 2005, that I was on, was given a form, for travellers to the USA. Exept for me. So that's why I think I was harassed. I would have understood it, if noone got this form, from the Lufthansa-staff, but everyone of the passengers, was given this form, except for me, even if I explained I was from Norway, (I said both 'Norwegen' and 'Norway'). So I was wondering if you could please let one of the superiours have a look at my complaint. Thank you very much for your help with this! Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: <Feedback.Germany@dlh.de> Date: Thu, Aug 28, 2008 at 10:26 AM Subject: Your email dated 27 August 2008 / feedback number 20627974 To: eribsskog@gmail.com Dear Mr Ribsskog Thank you for your reply to our email from 27 August 2008. We learned with regret that the contents of our writing did not find your consent. Let us enlighten anew that the occurrence itself and the reasons for the respective proceeding is no longer replicable at this point of time. Certainly, as a travelling guest you can expect to receive required forms regarding the entry into the country of destination on board your flight and we wish to affirm that these documents are usually distributed by our staff. Nonetheless, please understand that we regard it as the passenger’s own responsibility to personally see that he is informed about requisite travel related documents and does have those on hand when travel commences. We once again ask you for your appreciation of our standpoint in this matter. Dear Mr Ribsskog, we anyhow thank you for directing our attention to this important issue because it will help to ascertain a smooth travel for our guests. We truly remain committed to maintaining your trust and confidence in our services and would be pleased if you regard us as a reliable partner in future. Yours sincerely Petra Zimdars Deutsche Lufthansa AG Customer Relations 33322 Gütersloh Fax: 01805/838005 Sitz der Gesellschaft/Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Köln Registereintragung/Registration: Amtsgericht Köln HR B 2168 Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Dipl.-Ing. Dr.-Ing. E.h. Jürgen Weber Vorstand/Executive Board: Wolfgang Mayrhuber (Vorsitzender/Chairman) Stephan Gemkow Stefan Lauer

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