Jeg sendte en ny e-post til RBS

Erik Ribsskog <eribsskog@gmail.com>

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E-mail address

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Erik Ribsskog <eribsskog@gmail.com>	Tue, Feb 9, 2010 at 12:26 AM
To: "McDonald, Ross (Group Customer Relations)" <Ross.McDonald@rbs.co.uk>
Hi, thank you very much for your e-mail, here I've tried to summarise my complaints: Complaint 1: I was at Tesco, Liverpool One, right before Christmas, with an ink-cartridge, that didn't work. I had paid for it, with my Solo-card, that I have with your bank, RBS. And then Tesco, have a routine, that they put a refund back on to ones bank-account. But, the shop-workers, in the kiosk there, told me that they had to call RBS, for a code, to be allowed to transfer the around £7 back to my account. And I understood from the staff that this wasn't a normal procedure. So I was wondering what's going on here, why have RBS put restrictions like this, on to my bank-account? This sounds very strange to me, what's going on? Complaint 2: Your telephone-staff is sometimes inpolite, and mess people around, I've experienced. I think if you had a general enquiery e-mail address, on your website, (like I know is usual for companies to have, since I've been working as a company researcher, on behalf of Packaging Europe), then I think especially your foreign customers, like me, who is from Norway, would have appriciated not having to speak with your telephone-staff, since they are ubeliveably poor at customer-support, sometimes. To have a general enquiery e-mail address would also made it easier for your customers to keep track of the correspondence with your bank. Complaint 3: I called you telephone-support, today, and spoke with Mike there. As soon as I mentioned I was from Norway, he startet messing me around. I asked him for an e-mail address, and he pretended he tought I meant Tescos e-mail address. He pretended that he thought I called him, to get a refund from Tesco. In the end, I got so anoyed, that I asked him if he was stupid. Then he suddently understood what I was saying, and asked me if I was calling him a moron. I didn't want to be inpolite and disagree with him, so I agreed with him to be polite, and then he just hung up. But I've been working with answering calls in English, (and other languages), on behalf of Microsoft, so I could tell that he was deliberatly inpolite, from the way he pretended to not understand what I was saying, from the point in the call, when I explained I was from Norway. So this I found insulting, as a Norwegian citizen. I know that some Scottish soldiers once try to pass through Norway, with officer Sinclair, and was killed by some valley-people, when they were on the way to help the Swedes. (A well-known Norwegian woman named Pilar-Guri, was involved). But, in Norway, I don't think people threat Scotts badly, because of this, so I think it's a bit unfair, to be treated badly, by a Scottish customer-support, due to a war many hundred years ago. Complaint 4: I called back, after Mike hang up, and asked to speak with a manger, and was transfered to Nat West, your competitor. I think shows that you have 'mobsters' in your company. I think this is extreamly poor, and I think you should pay me a lot of money, to compensate, for the people working in your company, who are pretending to be very stupid, and who are acting very hostile towards non-Brits, especially Norwegians I suspect. Good luck with cleaning your company up! Sincerely, Erik Ribsskog On Mon, Feb 8, 2010 at 3:08 PM, McDonald, Ross (Group Customer Relations) <Ross.McDonald@rbs.co.uk> wrote: Hi If you email me the details of your complaint I will pass it on to the appropriate person. Thanks Ross McDonald Group Customer Relations 1st Floor, Business House F Gogarburn Edinburgh Depot Code: 045 Tel 0131 626 3605 From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 08 February 2010 14:15 To: McDonald, Ross (Group Customer Relations) Subject: E-mail address Hi, I'm trying to get hold of an RBS general enquiery e-mail address. (Since I'm having problems with your telephone support, latest today with Mike, who just pretended to not understand what I was saying). Since I was at Tesco, to get a refund for a digital camera I bought there. I needed a confirmation-code, to get the founds transfered back to my account, and I understood that this wasn't the regular procedure. What is it with the account? Why is your company messing me around, they transfered me to Nat. West when I called for the second time. I'm not sure if I should write regards, Erik Ribsskog *** WARNING : This message originates from the Internet *** The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB Authorised and regulated by the Financial Services Authority. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. 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