Jeg sendte en ny e-post til Lufthansa

Erik Ribsskog <eribsskog@gmail.com>

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20627974 - Your emails dated 11 January and 22 February 2010

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Erik Ribsskog <eribsskog@gmail.com>	Fri, Mar 5, 2010 at 3:55 PM
To: feedback.Germany@dlh.de
Hi, well, I want to please escalate this. I'm sure that I was harassed, on your flight, and I think this was something serious, that shouldn't be excused with, that it happened in 2005. So if you could please this compaint to your superiour, please. Thank you very much in advance! Sincerely, Erik Ribsskog On Fri, Mar 5, 2010 at 3:34 PM, <feedbackGER@lufthansa-crm.com> wrote: Dear Mr Ribsskog Thank you for your email dated 11 January 2010. Since the flight in question took place in February 2005, we once more wish to enlighten that the incident is not replicable for us at this point of time. We wish to state that guests on board of Lufthansa flights generally receive mandatory documents if these have to be dispensed on routes to certain destinations. We truly regret should you not have received an appropriate form on your flight, anyhow, we anew point out that it is for the main part the traveller’s own responsibility to ensure that he is holding all necessary documents when entering the country of destination. Dear Mr Ribsskog, since your writing does not contain new aspects in this matter and the travel date is years ago, please understand that we regard the file as closed from our side and thus will not comment on this issue again in future. We truly remain committed to maintaining your trust and confidence in our airline. Yours sincerely i. V. Petra Zimdars Deutsche Lufthansa AG Customer Relations 33322 Gütersloh Fax: 01805/838005 Sitz der Gesellschaft / Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registereintragung / Registration: Amtsgericht Koeln HR B 2168 Vorsitzender des Aufsichtsrats / Chairman of the Supervisory Board: Dipl.-Ing. Dr.-Ing. E.h. Juergen Weber Vorstand / Executive Board: Wolfgang Mayrhuber (Vorsitzender / Chairman), Dr. Christoph Franz (Stellvertretender Vorsitzender / Deputy Chairman), Stephan Gemkow, Stefan H. Lauer

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