Dear Mr
Ribsskog
 
 
 
Thank you
for your email.  
 
 
 
ICAS
(Independent Complaints Advocacy Service) is a free, confidential service which
is independent of the NHS.  We can support people in making a complaint
with the NHS.
 
 
 
We provide
various levels of support and can:
 
 
 
1. Provide a
Self Help Information Pack
 
 
 
2. Provide an
Advocate who can: 
 
 
- Put you in touch with other people who can help
 you
- Help you write letters to the right people 
 
- Prepare you for and go to meetings with you 
 
- Give you the opportunity to speak confidentially
 to someone who is independent of the NHS
- Help you to explore your options at every stage
 of your complaint
- Answer questions to help you make decisions 
 
- Act on your direction rather than the wishes of
 others
 
 
ICAS cannot
however,
 
 
- Help you to claim financial compensation for
 clinical negligence
- Get and NHS employee Disciplined 
- Give legal advice 
- Help you with complaints about private medical
 treatment
- Give medical advice 
- Investigate complaints 
 
 
If this
seems like something you could benefit from, please call us on our Regional
Helpline 0300 456 8350.
 
 
 
Kind Regards
 
Dawn Thomas
 
Senior Administrator
 
![]()
 
The Gateway Conference Centre, 71 London Road, Liverpool,
L3 8HY
 
 
 
Tel:
0151 298 3267
 
Email:
dawnt@carersfederation.co.uk
 
Website:
www.carersfederation.co.uk
 
Registered Address: 1 Beech Avenue, Sherwood Rise, Nottingham, NG7
7LJ
 
Registered Number: 3123142
 
Registered Charity Number:
1050779
 
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