Jeg sendte en ny e-post til E-on

Erik Ribsskog <eribsskog@gmail.com>

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Complaint

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Erik Ribsskog <eribsskog@gmail.com>	Wed, Apr 28, 2010 at 3:26 PM
To: sysresponse-do-not-reply@eonenergy.com
Hi, I'm unemployed, so I can't afford to pay more than £70 a month, untill I find a job. I could pay £70 a month, in the next months, but not £70 + £30. I also think that companies always blaims problems on 'training issues'. I think this means that nothing is going to be done, at all. I think you should investigate my complaint. And I think it's perhaps best that I switch suplier, since I don't think you take my complaint seriously. Regards, Erik Ribsskog On Wed, Apr 28, 2010 at 2:32 PM, <sysresponse-do-not-reply@eonenergy.com> wrote: Hello Mr Ribsskog As requested I write to you by email and would like to express that I am sincerely very sorry for how your account has be managed and for the harassment you feel you have received. I have requested that appropriate feedback and training be given to the agent who previously dealt with your account. The service you received was unacceptable and not how we should be treating our customers. If you agreed to stay with Eon and reinstate your Direct Debit at £70 per month to cover future energy used and help pay towards your current balance, I would put you on our new Fixonline prices in which you would receive a 22.8% discount off all future bills. As a gesture of goodwill I would also back date your last bill based on these prices, which would mean your balance would reduce by £30.64 leaving an amount owing of £335.65. I understand that we do not know what amount of energy you will be using during the summer months, so as advised above I would keep your payments at £70 and review them in July 2010. If I am able to do so, I would also lower your payments at this time. I must advise that we have been informed that you are changing supplier and as you currently have a debit balance of £366.29 this amount would be due in full. As you are currently not able to pay the amount in full, the longest period I could spread the debt is over 12 months. This means upon your final bill being sent you debit balance will be higher and your repayments will be over £30 per month. I do hope that I have been able to resolve your complaint, however if you have any further questions or there is anything I can do to help, please call me on 0115 843 4013 or email by visiting our website www.eonenergy.com, contact us and follow the complaints contact. King regards Danielle J Gobbett Customer Relations If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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