Jeg sendte en ny klage til the Energy Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

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Case against E-on/Fwd: Your Query with E.ON

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Erik Ribsskog <eribsskog@gmail.com>	Tue, Apr 6, 2010 at 3:12 PM
To: enquiries@energy-ombudsman.org.uk
Hi, on 29/3, I received a letter from e-on, telling me that my monthly payments, were going to increase, from £53 to £120. I sent them a web-mail, from their website, offering to pay £70, since my high usage is due to that it's been a cold winter. And I'm also unemployed, and on a budget, so I can't afford to pay as much as £120 a month. Andrea from E-on, called me last week, and there were also some problems with my direct debits, since Red Castle, withdraw a direct debit on the 28th., instead of on the 30th, which was the date I had agreed with them. So my bank-account got overdrawn, and RBS bounced the E-on direct debit. So I asked Andrea to call back on Friday, last week, at 2 pm. To see if I would get a bank-charge. I had to switch to British Gas, since E-on/Andrea, didn't want to accept my compromise, of £70 a week. So I told Andrea from E-on, that I'd switced to British Gas, when she called on Friday. We agreed that she would call me back on Tuesday next week, because that day I have set aside, to budget-work. But she called me today, more than one week early. So I think this was harassment. So I wanted to complain about E-on. 1. They didn't want to compromise, on the payment-plan, so that I could afford it on my budget. 2. They, (Andrea), called me back today, to discuss the payment-plan, even if we agreed on Friday last week, (2/4. I don't know why they call on a holiday, Good Friday), with Andrea from E-on, that she was going to call me back on Tuesday next week, 13/4, when I have set aside a day for budget-work, in my schedule, from before, and I was going to call CCCS, in the mean-time. Even so, Andrea from E-on, called me today, and wanted to know when I was going to pay. So I think I was harassed here, since she didn't pay any respect to the agreement we made, on Friday, that she was going to call back on 13/4. So I wanted to please complain to you at the Energy Ombudsman about this. Thank you in advance for your help! Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Tue, Mar 30, 2010 at 7:05 AM Subject: Re: Your Query with E.ON To: "Domestic Internet Team (Retail)" <HomeQueries@eonenergy.com> Hi, thank you very much for your e-mail. What happened today, was that Red Castle, their direct debit, was withdrawn on the 29th, instead of the 30th. So my bank-account got overdrawn, and RBS bounced your direct debit. Now I have to pay a charge, to RBS, so I canceled your direct debit. I suggest, for me to get the overview on my bank-account, that we just start with direct debits again at 30th of next month. With £60 to £70, which is all I can afford really, since I'm unemployed and on a budget. Hope this is alright! Yours sincerely, Erik Ribsskog On Mon, Mar 29, 2010 at 5:16 PM, Domestic Internet Team (Retail) <HomeQueries@eonenergy.com> wrote: Dear customer Thanks for your email. We'll answer your query within five working days*. Do you manage your account online? If not, you're missing out on being able to: - access your account securely - view your bills online, no more paper bills - provide your own meter readings - set up your Direct Debit** - change your personal details - if you're in the process of transferring your energy supply to us, check the progress of your transfer anytime, and provide your opening meter readings just by logging in. To register to manage your account online, click https://www.eonenergy.com/Register There's no need to reply to this email. Kind regards Scott Walker Customer Service * More information about what we do if a customer is not satisfied with any part of our service can be found at http://www.eonenergy.com/eoncopcomplaints ** Direct Debit is not available to customers with prepayment meters. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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