Jeg fikk en e-post fra E-on

Erik Ribsskog <eribsskog@gmail.com>

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Your reply from E.ON

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sysresponse-do-not-reply@eonenergy.com <sysresponse-do-not-reply@eonenergy.com>	Tue, Jul 20, 2010 at 4:20 PM
To: eribsskog@gmail.com
Account number: 012373289370 Hello Mr Ribsskog and thank you for your emails In your reply to my email which you sent on 12 July 2010 you asked me to let your account go to a debt collection agency as they would be able to  agree lower repayments than we can. I also suggested that you contact Consumer Credit Counselling Service concerning your balance of 530.12 and seek their advice about the best action to take. I realise from your later emails that you have now contacted the Energy Ombudsman regarding this matter. Thank you for supplying your case reference number. Our final position with regard to the balance is that we are willing to accept repayment over a twelve month period. This would mean that the monthly payments would be £44.18. I do appreciate your financial situation, however as I explained before this is the maximum term over which we can normally spread the payments on a closed account. Please be assured that every case is dealt with on an individual basis and there are no set guidelines for any given situation. We do not operate on the basis of a single resolution for any particular type of complaint and  you can be confident that there is no discrimination over your nationality or any other personal circumstance. As you have already passed the complaint on to the Ombudsman I will keep your complaint open until 17 August 2010 to give them  time to contact us. If we have not been contacted by this date then I will close your complaint and normal follow up will continue for any balance on your account. As I advised previously, it is likely that at this stage your account will then be passed on to an agency for collection. Should you need to contact me you can call me on 0115 843 4013 extension 2345. Kind regards Tatyana Spiers Directors' Office To find out how you could cut your energy use and reduce your bills visit http://www.eonenergy.com/saveplanet You will find: -   Our Interactive House - Step inside our virtual house to save energy and money -   Energy Saving Advice - We're committed to giving you some simple advice that can make a real difference in your home -   Energy Efficiency Products - Reduce your energy usage with our range of energy efficiency products. If you'd like to email us please visit http://www.eonenergy.com/contact/.  By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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