Jeg fikk en e-post fra the Parliamentary Ombudsman, her i England

Erik Ribsskog <eribsskog@gmail.com>

---

PHSO enquiry

---

Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>	Fri, Nov 26, 2010 at 4:28 PM
To: "eribsskog@gmail.com" <eribsskog@gmail.com>
Dear Mr Ribsskog Our Reference: EN-97819 Thank you for your email of 25 November 2010 regarding your complaint about the Tax Office, which is part of HM Revenue and Customs (HMRC) and the subsequent review by the Adjudicator’s Office. In order to determine whether, or to what extent, we are able to help you, we will need to review all of the papers related to your complaint. Additionally, only an MP can make a complaint to us (on your behalf) about government departments, agencies or organisations, so we cannot consider your complaint until an MP has asked us to do so. You can contact your local MP at the following address: Mrs Louise Ellman House of Commons, London SW1A 0AA Telephone: 020 7219 5210 Fax: 020 7219 2592 Email: ellmanl@parliament.uk To help your MP understand your complaint, you should fill in the form attached in this email and provide your MP with the following information: an explanation of what the problem is; a brief history of what happened, and when, including responses to your complaint so far; copies of the letters and papers which are relevant to the complaint; and details of what you want done to put things right. Having looked at your complaint, your MP will let you know the best way to deal with it. If they do ask us to investigate your case, we will look carefully at all the information you have provided and send you, and your MP a reply telling you what we are going to do about it. Until we have received this we are unable to look into your complaint further. If we have not heard from you by 28 February 2011 we will assume that you do not wish to proceed with your complaint and will proceed to close your case. Please note that this is purely for statistical purposes. If we receive your papers from your MP after this date we will generate a new reference number for your complaint. Please do not hesitate to contact me at the address or telephone number on this letter should you need to discuss any of the above. Yours sincerely Lyndsey Carpenter Customer Service Officer Office of the Parliamentary and Health Service Ombudsman Telephone: 0345 015 4033 From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 25 November 2010 20:05 To: Phso Enquiries Subject: Complaint about the Adjudicator Hi, the Adjudicator, has written a long and methodical letter, and fine, in the way, that it's without spelling-errors, etc. But, they ignore one thing. That was, that I called the Tax-office, and asked them, if the cheque I got in the post, with the tax-return, was the _final_ figure. (This was long after I had sent all the documentation). The tax-office confirmed, on the phone, that the cheque, was the right, final figure. Still, some time later, I got a charge, which said that I had gotten to much money. Then I mean, that they can't just say one thing on the phone, and then charge me later. This, the Adjuctator ignores. So I wanted to complain about this. (Also the Adjudicator hasn't signed her letter, which I think is a bit unconventional. What's going on, shouldn't letters like this be singed to be formal?) Thanks in advance for helping me over-turn this unfair decition by the Adjudicator. Yours sincerely, Erik Ribsskog PLEASE NOTE: THE ABOVE MESSAGE WAS RECEIVED FROM THE INTERNET. On entering the GSI, this email was scanned for viruses by the Government Secure Intranet (GSi) virus scanning service supplied exclusively by Cable & Wireless in partnership with MessageLabs. In case of problems, please call your organisational IT Helpdesk. The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk The original of this email was scanned for viruses by Government Secure Intranet virus scanning service supplied exclusively by Cable & Wireless in partnership with MessageLabs. On leaving the GSI this email was certified virus free. All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes. The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk

---