Jeg sendte en ny e-post til United Utilities

Erik Ribsskog <eribsskog@gmail.com>

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Voicemail from Helen C. today/Fwd: Complaint

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Erik Ribsskog <eribsskog@gmail.com>	Thu, Nov 25, 2010 at 12:17 PM
To: Customer.Services@uuplc.co.uk
Hi, I got a voicemail from Helen C, (something with Cros?), today, regarding my complaint, from 18. November. I was wondering if we could please deal with the complaint in writing, since I think it's easier to keep the overview then. (I'm also from Norway, so I'm sometimes a bit slow on the phone, unfortunately). Hope this is alright! Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Thu, Nov 18, 2010 at 5:45 PM Subject: Fwd: Complaint To: Customer.Services@uuplc.co.uk To clearify, I told the third woman, that I only called to set up the direct debit-mandate, since I haven't recieved anything in the post regarding the direct debit-mandate. But the third woman didn't want me to set up a direct debit-agreement for £25, like stated in your letter from 12/11. So I reacon you don't want my money. And I'm unemployed so I have a lot of other expenses, so that's really no problem with me. Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Thu, Nov 18, 2010 at 5:36 PM Subject: Complaint To: Customer.Services@uuplc.co.uk Hi, I got your letter from November 12th, saying: 'your payment arrangement is as follows [..] Your montly payment is £25'. After I sent you an e-mail on November 9th explaining about my sercomstances, (that I'm unemployed etc). It says I have to return a Direct Debit mandate, before December 2. Yet today I got a text-message saying it's 'vital' for me, to call United Utilities. I have to speak with three women there, all of them using a very descending tone, going through what I explained about in my e-mail from November 9th. Then, the third woman tell me my payment-arrangent, from your letter from November 12 has been canceled, (and replaced with a new payment arrangement of £305). How can you do a thing like this? It's not even close to December 2, which was my time-limit, for setting up the Direct Debit. Now, today, I was so harrased by these women, so I said I wasn't going to pay a penny. I hope you investigate my complaint, and agree that I should receive compensation for being treated in this way by your representatives. Erik Ribsskog

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