Jeg sendte en ny e-post til Tesco

Erik Ribsskog <eribsskog@gmail.com>

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Tesco

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Erik Ribsskog <eribsskog@gmail.com>	Fri, Apr 8, 2011 at 5:47 PM
To: Executive Response <ceo.customerservice@tesco.co.uk>
Hi, thank you for your e-mail! It was also the same problem at Tesco, Liverpool One yesterday and today. Yesterday, you only had small carriers, so I asked the Tesco-woman there, if the carriers where for tooth-paste. And she said they were for sandwiches. But how can people carry 2 liter bottles of water/cola etc., in sandwich-carriers? And today, there were almost no carriers in the automated check-outs. I lived in London a couple of weeks, at the beginning of 2005, and in Kensington, they had a Sainsburys with self-service check-outs, already in 2005. And they were never out of carriers. I shoped there a lot of times. I also have a complaint against W.H. Smith/the Post Office, in Liverpool One, where I wonder if they are infected with devil-worshipers/al quaida. Is this with few carriers a muslim tradition? Once in a muslim Off Licence in Sunderland, (near the Forge where I lived, I studied at the University of Sunderland), they were also out of carriers. Is the Tesco Liverpool One a muslim/Al Quaida-shop, I'm wondering? Is this why they're always low on carriers? I've seen the muslims praying and protesting outside of this shop, against Kadaffi, etc. Aren't Tesco shops supposed to be Tesco-shops, even if they are in a muslim, catholic or whatever area. Shouldn't one expect to get the same level of service in any Tesco-shop? Just something I thought about here. Best regards, Erik Ribsskog On Fri, Apr 8, 2011 at 2:58 PM, Executive Response <ceo.customerservice@tesco.co.uk> wrote: Dear Mr Ribsskog Thank you for your email, which has been forwarded to our Chief Executive's office. Please accept my apologies for the delay in replying to you. I am currently looking into the details of your complaint and will contact you again shortly. Kind Regards Yvonne Edmonds Customer Service Executive ----- Original Message ----- From: "Erik Ribsskog" <eribsskog@gmail.com> Date: 06 April 2011 Subject: Re: Fwd: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool Hi, thank you for your e-mail. It's the first time I've heard of a food-shop-chain not being able to get hold of enough carrier bags. I don't buy this. There are thousands of suppliers of carrier-bags, in the world. You must be lying I think. I'd like this complaint to be escalated again, to the Tesco Managing Director. Erik Ribsskog On Wed, Apr 6, 2011 at 7:19 PM, Tesco Customer Service < customer.service@tesco.co.uk> wrote: > Dear Erik > > Thank you for your reply. > > Please allow me to introduce myself. My name is Richard Kemp and I am a > Team Leader at Tesco Customer Services. I have been asked to email you as > you have requested your email to be escalated to a Manager. > > Firstly, please allow me to apologise for any disappointment and > inconvenience caused to you in regards the lack of availability of our > Carrier Bags. I can appreciate your concerns and I apologise for this. > > In regards the lack of Carrier Bags in our Stores, We are aware that there > are not enough Carrier Bags for our customers and that Stores are frequently > running low on them, however, we are taking the necessary precautions so > that we can prevent this happening again. Our Suppliers are aware and they > are doing all they can to send more to us. > > With this in mind, we do encourage our Customers to bring in their own > Carrier Bags so that they can gain extra Clubcard points as an incentive to > reduce the amount used and recycle to be greener in the environment. > > I hope you can appreciate our position on this matter and that I have > explained this for you. > > In addition, I was concerned to hear of the problems that you are having > with your Prawn Curries and them beeping at the Self Service Checkouts. > Before I can comment on this, I ask that you expand on this and advise me > what exactly you mean as I do not want to give you an answer that is not > relevant. > > Once more, I would like to thank you for taking the time to contact me and > I am sorry to hear that you feel you are being harassed in our Stores with > regards to your complaint. Please let me assure you this is not our > intention and I hope that we can continue to look forward to you loyal > custom at Tesco. > > Kind Regards > > > Richard Kemp > Team Leader > Tesco Customer Service > > ----- Original Message ----- > From: "Erik Ribsskog" <eribsskog@gmail.com> > Date: 06 April 2011 > Subject: Fwd: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: > Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in > Liverpool > > Hi, > > also, you make the prawn curry beep, in the un-manned check-out. > > (The £1 Frozen Tesco Prawn Curry). > > Is this because I buy the frozen curries, sometimes on week-days, and have > complained on the shortage in carriers? > > You sometimes only have a few carriers, in the un-manned check-outs. > > Why is this? > > Why don't you do it properly, when you stock carriers? > > It's like you keep it at only a few carriers. > > I wonder is this some kind of harassment of me/the customers. > > I've worked as a food shop manager myself, and think this is peculiar. > > Just as a new complaint, in this complaint-case, I think I have to call it. > > Regards, > > Erik Ribsskog > > > ---------- Forwarded message ---------- > From: Erik Ribsskog <eribsskog@gmail.com> > Date: Fri, Apr 1, 2011 at 5:50 PM > Subject: Re: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: > Re: > Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in > Liverpool > To: Tesco Customer Service <customer.service@tesco.co.uk> > > > Hi, > > but the shop I mentioned, is sometimes out of regular carrier-bags. > > So one have to use the smallest carrier-bags, or buy some bags without your > logo on. > > Shouldn't you have any goods in stock, including regular carrier-bags? > > It seems to me that you avoid this issue. > > Do you police that customers don't pollute to much, in the check-out? > > By refusing to let them have enough carriers? > > Are you the pollution-police? > > I don't think people should be harrased in the shops. > > You could use your Clubcard-leaflets, or something, to inform people about > the environment, etc. > > But it should be in the way, that one almost have to start fighting with > Tesco-staff, or look all around the shop, to find carriers. > > I've worked as a food shop manager, for ten years, and have bought my own > groceries, since the 80's. > > And this shortage of carriers, I've only seen once before. > > And that was in an immigrant-shop in Sunderland, which had ran out of > carriers, right before Christmas 2004. > > I can't see that you appologise here, for running out of carriers. > > This I think is a bit strange, since I've worked with custommer-support for > many years and gone to business Upper Secondary-school and University > College. > > So maybe you could let your line-manager have a look at my complaint for a > second opinion, I'm wondering. > > Thanks in advance for any help! > > Regards, > > Erik Ribsskog > > > On Fri, Apr 1, 2011 at 5:36 PM, Tesco Customer Service < > customer.service@tesco.co.uk> wrote: > > > Dear Erik > > > > Thank you for your email. > > > > We adjust the specification of our bags from time to time, to strike that > > difficult balance between their environmental impact and ensuring the > bags > > are strong enough for customers to use with confidence. > > > > We started to issue new carrier bags to our stores in February 2011.Our > old > > bags were too thin, which meant that customers were using more of them, > for > > example by not filling bags fully or by double bagging. Customers also > told > > us they couldn’t reuse the weaker bags at home, and there were a small > > number of occasions when bags split when they were full of shopping. > > > > Our new bags no longer have the biodegradable additive in them, which > made > > them weaker. Removing this additive will help make our bags stronger > > addressing recent customer concerns and helping re-use and recycling. > > > > We have taken the step to remove the biodegradable additive because - > > having reviewed the science - we believe that we can help to reduce > > single-use carrier bags more effectively through encouraging re-use and > > recycling. We offer a range of affordable reusable bags in all our > stores, > > and instead of displaying carrier bags at checkouts, our staff ask > customers > > if they will be reusing bags and offer them single-use bags if not. > > > > We also offer green Clubcard points to customers who re-use bags in > store. > > A Tesco customer now uses more than 50% fewer carrier bags than in August > > 2006, when we first introduced green Clubcard points. In terms of > recycling, > > at the end of their life Tesco carrier bags can be recycled at most Tesco > > stores and through Tesco.com delivery drivers. > > > > If you have any further queries please do not hesitate to contact me at > > customer.service@tesco.co.uk quoting TES9353027X. > > > > Kind Regards > > > > > > Matthew Maycock > > Customer Service Manager > > Tesco Customer Service > > > > ----- Original Message ----- > > From: "Erik Ribsskog" <eribsskog@gmail.com> > > Date: 12 March 2011 > > Subject: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: Re: > > Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in > > Liverpool > > > > Hi, > > > > I shop in the Tesco-shop in Liverpool One, (the Super shop), since it's > the > > shop with most 'order-lines', in Liverpool City Centre, and you have low > > prices, on your 'value'-line. > > > > (I'm unemployed you see). > > > > There is a problem, with that almost every time I go to that shop, (this > > was > > also a problem on Thursday, and also in 2010, like one can see in my > > forwarded e-mail). > > > > Why are you also out of carrier-bags? > > > > I also shop at Aldi, Lidl and Home Bargains, and they are never out of > > carrier-bags. > > > > I've also been a shop-manager in the Rimi-chain, in Norway, from 1998 to > > 2002, and if we had forgotten to order carriers, then we drove and > > collected > > them at another Rimi-shop. > > > > This is a re-occouring problem at this Tesco-shop. > > > > How can there be a shortage in carrier-bags? > > > > I've also worked in packaging, on behalf of Packaging Europe, in Norwich, > > and I know that there are thousands of suppliers of carrier-bags, in > > Europe. > > > > This must be a manager-problem at Tesco Hanover St., (the Super shop), I > > think. > > > > There's nothing super about a shop which haven't got carriers. > > > > So you should maybe call it 'almost Super Shop'. > > > > Something like that. > > > > And please don't ask me to call you again about this. > > > > If you can't write it in an e-mail, it's because you have something to > > hide, > > it seems to me. > > > > This is very poor customer-service by Tesco! > > > > Regards, > > > > Erik Ribsskog > > > > > > ---------- Forwarded message ---------- > > From: Tesco Customer Service <customer.service@tesco.co.uk> > > Date: Tue, Jul 6, 2010 at 3:55 PM > > Subject: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton > Sq. > > and Liverpool One, in Liverpool > > To: eribsskog@gmail.com > > > > > > Hi Erik > > > > Firstly, I'd like to apologise for the delay in getting back to you. > > Please > > let me assure you that we always try to respond to our customers' queries > > in > > a timely manner and I'm sorry that due to high volumes of contact, this > has > > not happened on this occasion. > > > > Having read your email thoroughly I think this would be best resolved if > we > > could talk this through. So, if you can email me back your telephone > > number > > with a convenient time to call then I will contact you. If you would > > prefer, I can be contacted on 01382 822528. > > > > If you have any further queries please do not hesitate to contact us at > > customer.service@tesco.co.uk quoting TES7757419X. > > > > Kind Regards > > > > > > Keir Duncan > > Team Leader > > Tesco Customer Service > > > > > > > > ----- Original Message ----- > > From: "Erik Ribsskog" <eribsskog@gmail.com> > > Date: 24 June 2010 > > Subject: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool > > One, in Liverpool > > > > Hi, > > > > this isn't about the carrier-bags, this is about the harrassment. > > > > I also mentioned which shops it was in the subject-line. > > > > I've been working as a shop-manager in Norway, and I know that only old > > women brings old bags to the shop. > > > > I would sometimes sit in the check-out, and I asked everyone, 'do you > want > > a > > carrier'. > > > > And sometimes men would reply, 'Of course I want a carrier, do you think > > I'm > > an old woman ("gammel kjærring" in Norwegian)'. > > > > I don't think you take my complaint seriously. > > > > And your spelling isn't even right. > > > > Could you please escalate this complaint, as I've overheard that I'm > being > > used as a 'target guy', I think this could be some mobster-activity. > > > > I've also had more or less similar complaints against Tesco from before, > > which you neighter took serious. > > > > So I'm going to put a lawyer on you if you don't take this serious now, > if > > I > > get the oppertunity later. > > > > My patience with you is ran out, unfortunately. > > > > Bag for life, and poppy-bags, this isn't what I contact you about, it's > the > > harassment. > > > > Is this so difficult for you to understand? > > > > Bags for life and poppy-bags are fine. > > > > But only as long as you also have the regular bags. > > > > But you have made this into a discussion about bags, when it really is > > about > > harrassment, so you just make me more annoyed really. > > > > Is 'customer-support' something that your company don't know what means? > > > > Erik Ribsskog > > > > > > On Thu, Jun 24, 2010 at 1:45 PM, Tesco Customer Service < > > customer.service@tesco.co.uk> wrote: > > > > > Dear Erik > > > > > > I'm sorry to hear that you have been having problems obtaining carrier > > bags > > > recently when you visit our Stores in Liverpool recently. I can > > understand > > > how frustrating this must be for you. > > > > > > I have been unable to contact anyone as you have not said which stores > > you > > > shop in. However, if you let me know I wold be more than happy to > contact > > > the stores concerned. > > > > > > However, If I might suggest that perhaps you may be able to purchase a > > Bag > > > for Life when you visit one of our Stores. They start at 45pence and go > > up > > > to over a £1. > > > > > > You would get Clubcard points for buying the bag, and an extra point in > > > store every time that you used the bag. It would actually pay for > itself > > in > > > no time at all. > > > > > > These bags are heavy duty and have special slots for bottles to stand > up > > in > > > at the side so you can balance your shop. > > > > > > Once again, I'd like to apologise for any inconvenience this may have > > > caused you. > > > > > > If you have any further queries please do not hesitate to contact me at > > > customer.service@tesco.co.uk quoting TES7755298X. > > > > > > Kind Regards > > > > > > > > > Frances Brierley > > > Customer Service Manager > > > Tesco Customer Service > > > > > > ----- Original Message ----- > > > From: "Erik Ribsskog" <eribsskog@gmail.com> > > > Date: 24 June 2010 > > > Subject: Complaint about you Tesco-shops at Clayton Sq. and Liverpool > > One, > > > in Liverpool > > > > > > Hi, > > > > > > lately, your shops in Liverpool, (the two shops mentioned above), have > > > stopped ordering enough carrier-bags. > > > > > > So I have to buy the poppy-bags, if I can find them. > > > > > > But, your representative, at Liverpool One, the other day, was > harrassing > > > the customers. > > > > > > She told me to put more food in the carriers, than I had done. > > > > > > I think you staff go to close. > > > > > > I'm from Norway, and when I studied in Sunderland, my flat-mates and > > fellow > > > exchange-students, from around Europe, told me I shouldn't drink the > > > tap-water here. > > > > > > So I buy like 4 liters perhaps, (around 8 pints), of tap-water, in the > > > shop, > > > or carbonated water, or 'pop', if I can afford it, since I'm > unemployed, > > > and > > > sometimes even lager. > > > > > > So Tesco can't expect me to carry like five kilos, in one carrier-bag, > > > because they are very thin. > > > > > > I remember once, when I was a child, and lived in Mellomhagen, in > Norway, > > > and my mother sent me to the Co-op shop, (Samvirkelaget), to buy > several > > > liters of milk etc. > > > > > > And then the carrier-bag, tore apart, from the weight of the milk, when > I > > > was half-way home. > > > > > > I was maybe six years old. > > > > > > What are one supposed to do then. > > > > > > One can put all of this in ones pocket. > > > > > > One have to stand there and look stupid. > > > > > > Like I had to, untill my mother came to find me, maybe 15 minutes > later. > > > > > > The woman who I met who lived close to where this happened, didn't want > > to > > > give me a carrier. > > > > > > So I don't think you can expect people to not use enough carriers, to > get > > > ones shopping home, with the carriers in one piece. > > > > > > This is harassment and patronising, that your representatives do. > > > > > > This I wanted do complain about. > > > > > > This seems like something they would do in the Soviet-union. > > > > > > I used to be a shop-manager in Norway, (in Rimi), and if we ran out of > > > carrier-bags, I would drive to a another Rimi-shop, and borrow > > carrier-bags > > > from them, untill we got more ourselves. > > > > > > This has happened to me three times, in the last week or two, in > > Liverpool. > > > > > > And if I complain, then I'm being harrassed by inpolite shop-workers, > who > > > tell me to put more food, in each bag. > > > > > > Next time, I'll ask them to go home with me then, and pick up > everything > > > that falls out, when the bags tear from the weight of to much food in > > them. > > > > > > And don't give me line that I got from the same shop-woman, about that > I > > > should save the enviroment. > > > > > > That's also to patronise your customers. > > > > > > I go to the shop to get food, not to be preached at. > > > > > > Is Tesco a food-shop or a radical environmental-organisation at war? > > > > > > Please explain this to me. > > > > > > And please get your shops to order enough carrier-bags. > > > > > > This is annoying, that you haven't got enough of them, and I think I'm > > > going > > > to shop a lot at Aldi, when that shop starts now this automn, in > > Liverpool > > > City Center, because this never happened, when I lived in Sunderland, > and > > > shopped at Aldi there. > > > > > > Regards, > > > > > > Erik Ribsskog > > > > > >

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