Jeg sendte en klage til the Energy Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

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Complaint about British Gas/Fwd: Your reply from British Gas (KMM4670213V13728L0KM)

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Erik Ribsskog <eribsskog@gmail.com>	Thu, Jun 23, 2011 at 3:50 PM
To: enquiries@os-energy.org
Hi, this is an update to the British Gas e-mail-copy, which I sent you yesterday. British Gas want's to discuss the same on the phone, a lot of times, even if I've explained my position to them clearly in e-mails. I don't understand, what can the point of this be? This must be just to harass the custommers. Yesterday they called me twice about the same case, it doesn't seem that they have any control on the cases, but just call people randomly and ignores what they write in their correspondence and tell on the phone. So I wanted to please complain about this harassment/bullying. Thanks in advance for any help! Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: British Gas Customer Service <customer.service@contactus.britishgas.co.uk> Date: Thu, Jun 23, 2011 at 10:00 AM Subject: Your reply from British Gas (KMM4670213V13728L0KM) To: Erik Ribsskog <eribsskog@gmail.com> Dear Mr Ribsskog Thank you for your enquiry sent yesterday. I'm sorry you feel we're harassing you. I understand from your email that you would like to pay £5.00 monthly by a payment scheme. I’m sorry your proposal is not acceptable as it would not be enough to cover your outstanding balance within a reasonable timescale. The outstanding balance on your account is £682.24. In order to assist you to clear the balance on the account please contact our Debt Team on 0800 048 0404*. Please contact them as soon as possible to avoid any reminders and further debt charge being applied to your account. I’ve addressed the issues you have raised and have now closed this query for you, if you have any future enquiries please reply back to me and I’ll be happy to help. If you would like to review our Complaint Handling Procedure please visit our website or alternatively, reply to my email and I will arrange to send you a copy free of charge through the post. Thank you for contacting British Gas. Kind regards Angela Hirst Customer Service Advisor britishgas.co.uk - Looking after your world We've delivered on our promise and responded to your enquiry within 24 hours. Your enquiry ref: 1888187 today I've already gotten two calls from British Gas, about this. You've called me around five times, about this. And I don't have any money other than the money on my budget, like I've explained to you, I'm on a budget in co-operation with the CCCS. And I can only afford to offer you a token-payment, of £5, untill I find a new job. I think that you call me 5-10 times about the same thing, is harassment. I want to complain about this. Your Electricity Customer Reference Number:850038470223 -------------------------------------------------------------------------------- The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

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