Jeg sendte en oppdatering til the Energy Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

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Update/Fwd: Your reply from British Gas (KMM4754069V19062L0KM)

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Erik Ribsskog <eribsskog@gmail.com>	Thu, Jun 30, 2011 at 4:19 PM
To: The Ombudsman <enquiries@energy-ombudsman.org.uk>
---------- Forwarded message ---------- From: British Gas Customer Service <customer.service@contactus.britishgas.co.uk> Date: Thu, Jun 30, 2011 at 9:13 AM Subject: Your reply from British Gas (KMM4754069V19062L0KM) To: Erik Ribsskog <eribsskog@gmail.com> Dear Ribsskog Thank you for your email about the outstanding balance on your electricity account. I'm sorry you've had to contact us again about this. I can see that you've spoken to British Gas on a number of occasions to let us know you're not able to pay the balance in full and you've offered to pay £5.00 per month. You've also contacted the Consumer Credit Counselling Service (CCCS) and the Energy Ombudsman. Just to let you know, you will continue to receive contact from British Gas whilst the balance remains outstanding and no payment arrangement is set up on your account. I'm very sorry for any inconvenience this may cause. You may like to contact the British Gas Energy Trust Fund to see whether you'd qualify for a payment towards the outstanding balance. They can be contacted on 01733 421 060 Monday to Friday 9am until 5pm. Please get back in touch with me by 14 July 2011 to let me know you’re satisfied your enquiry has been resolved or if you have any further queries. If I don’t hear from you I’ll close your enquiry on the above date. If you would like to review our complaint handling procedure please visit our website or reply to my email and I’ll arrange to send a copy free of charge through the post. Thank you for contacting British Gas. We're listening, so tell us what you think - if you've got a moment please complete my survey to let me know how I've done. Kind regards Janine Binns Customer Service Advisor britishgas.co.uk - Looking after your world We've delivered on our promise and responded to your enquiry within 24 hours. Your enquiry ref: 2040360 You have called me about ten times about this, (today was your last call). Every time I tell you the same. Now lately I'm trying to communicate to you, that this is now with the Energy Ombudsman. And that I take it from there. Please stop harassing me with your e-mails and phone-calls. Why on earth do you need to be told the same 20 times? This must be systematical harassment from you, (which is a crime), I think. Your Electricity Customer Reference Number: 850038470223 -------------------------------------------------------------------------------- The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

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