toDWP ICE gateway team
dateTue, Oct 4, 2011 at 3:36 PM
subjectRe: your ICE enquiry
mailed-bygmail.com
hide details 3:36 PM (0 minutes ago)
Hi,
thank you for your e-mail!
My new address is:
Erik Ribsskog
Azalea Lodge
1-2 Azalea Terrace North
Sunderland
SR 7ES
Please just tell if there is any more information you need me to provide.
Yours sincerely,
Erik Ribsskog
- Hide quoted text -
On Tue, Oct 4, 2011 at 2:43 PM, DWP ICE gateway team
Mr Erik Ribsskog
4 October 2011
ICE Ref No: DWP00431/10
Dear Mr Ribsskog
Further to my colleague, Mrs Yates’s email of 30 August 2011, I am writing to advise you that your case has been allocated to me for investigation. I am currently previewing the evidence provided by Jobcentre Plus and the correspondence you have already sent to this office. If you have any evidence which is relevant to the elements of complaint we are currently investigating please send this to me as soon as possible. The elements of complaint are as follows:
A: On 20 May 2010 Jobcentre Plus (JCP) informed you that you would have to attend an interview on 3 June 2010. It informed you that this was regarding ‘Employment Zones’ but failed to explain what this was or to provide you with the correct literature regarding this. As a result you were not prepared when attending the meeting.
B: The literature that you received from Sencia (Your Employment Zone provider) contained three different addresses. JCP failed to mark which was the correct one causing you to miss an appointment, and as a result your Jobseekers Allowance (JSA) was stopped. JCP has failed to fully investigate this.
C: JCP has informed you that a degree you obtained from Oslo University was the equivalent of HND level 4. You have advised that it should be level 5 but it has failed to fully investigate this.
D: On 1 July 2010 you were asked to attend your fortnightly signing on appointment Williamson Square Jobcentre at 11.15 on 14 July 2010. You were not informed that this would also be a sanction meeting and, when attending this appointment, you were informed that you should have been there at 9.30.
E: You have asked JCP to clarify why you were interviewed by two people instead of one at the above meeting. It has failed to provide a satisfactory response.
I would like you to confirm your current address (we currently hold your Liverpool address on our computer system) as you indicated in an email sent in September 2011 that you had moved to Sunderland. If this is correct could you please supply me with your new full address.
I will be updating you on the progression of the investigation every six weeks.
Yours sincerely
Anita Beaman
Investigation Officer
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