toDWP ICE gateway team
dateThu, Oct 20, 2011 at 2:54 PM
subjectRe: Your ICE Enquiry
mailed-bygmail.com
hide details 2:54 PM (0 minutes ago)
Hi,
thanks for including the complaints!
Question 1:
I got a degree, from Oslo University College, called 'Hoegskolekandidat' in IT.
Question 2:
It was Jet Employability-team, in Weaverthree, who informed me about which level my degree was.
They said it was comparable with a Higher National Diploma or a Foundation Degree.
I think complaint C got a bit wrong after ICE 'helped' me refrase it.
And there have been a lot of complaints.
So I'm not sure about the numbers now.
I don't remember the level 4 and 5 stuff any longer now, since this was in 2010.
But Jet Employability team told me my degree was comparable with a Higher National Diploma or/and a Foundation Degree.
Question 3:
I don't remember which meeting it was, that was on 14th of July, last year, unfortunately.
There were many meetings at the Jobcentre, last summer.
I remember a meeting with Mr. Winter and another Jobcentre-staff, but I don't remember the agenda now, unfortunately.
I remember that Mr. Winter grabbed hold of me, at the 'Jobseeker-machine', and dragged me to a meeting with him and a collegue.
When I was just at the Jobcenter, for a regular 'sign on-meeting', I think it was.
This is more than a year ago now, so sorry that I don't remember the details.
It would have been easier, (if I can add a complaint), if ICE would deal with complaints sooner.
Yours sincerely,
Erik Ribsskog
- Hide quoted text -
On Wed, Oct 19, 2011 at 3:46 PM, DWP ICE gateway team
Mr Erik Ribsskog
19 October 2011
ICE Ref No: DWP00431/10
Dear Mr Ribsskog
Thank you for your email of 18 October 2011. As requested please find below the elements of complaint we are investigating for you and my questions:
A. On 20 May 2010 Jobcentre Plus informed you that you would have to attend an interview on 3 June 2010. It informed you that this was regarding ‘Employment Zones’ but failed to explain what this was or to provide you with the correct literature regarding this. As a result you were not prepared when attending the meeting.
B. The literature that you received from Sencia (Your Employment Zone provider) contained three different addresses. Jobcentre Plus failed to mark which was the correct one causing you to miss an appointment, and as a result your Jobseekers Allowance (JSA) was stopped. Jobcentre Plus has failed to fully investigate this.
C. Jobcentre Plus has informed you that a degree you obtained from Oslo University was the equivalent of HND level 4. You have advised that it should be level 5 but it has failed to fully investigate this.
D. On 1 July 2010 you were asked to attend your fortnightly signing on appointment Williamson Square Jobcentre at 11.15 on 14 July 2010. You were not informed that this would also be a sanction meeting and, when attending this appointment, you were informed that you should have been there at 9.30.
E. You have asked Jobcentre Plus to clarify why you were interviewed by two people instead of one at the above meeting. It has failed to provide a satisfactory response.
My questions:
1. What degree did you obtain from Oslo University College?
2. Why do you think your degree is equivalent to a HND level 5 rather than a HND level 4, and what proof do you have to support your assertion?
3. In element E of your complaint you say that two people interviewed you at a meeting on 14 July 2010. I have seen no evidence of a meeting on 14 July 2010. Do you mean the sanction meeting which took place on 26 August 2010? Please explain which meeting you are referring to and who were the two people present at this meeting?
I would appreciate a response as soon as possible. Thank you.
Yours sincerely
Anita Beaman
Investigation Officer
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