Jeg sendte en ny e-post til RBS

Erik Ribsskog <eribsskog@gmail.com>

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Email to Chief Executive's office ref.11922637

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Erik Ribsskog <eribsskog@gmail.com>	Thu, Jan 12, 2012 at 11:26 AM
To: ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>
Hi, well I don't want to use a lot of money on expensive mobile-calls. (Since I'm unemployed unfortunately, at the moment). So I would like to deal with this on e-mail please. Regards, Erik Ribsskog On Thu, Jan 12, 2012 at 11:21 AM, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote: Dear Mr Ribsskog Thank you for your e-mail. At the outset, I would like to apologise for any inconvenience that this matter may have caused you. Please contact Direct Banking on 08457 242424 with your account details and the date of the transaction if you require any further investigation. Regards Jane Carter Customer Relations From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 12 January 2012 10:13 To: ceo.customerservice@tesco.co.uk Cc: ~ RBS Customer Relations Subject: Re: Email to Chief Executive's office ref.11922637 Hi, thank you for your e-mail. I think it also would be fine if you investigated what happened. I understand from working as a Shop Manager that the bank-card-payment-machine-system isn't unique for Tesco Metro Bridges Sunderland. But that this payment-system probably is the same around the UK, in Tesco, (and probably other shops). It isn't any fun to suddently stand in the shop, and not being able to buy food, even if one have money on one's bank-account. In this incident I had exactly the amount the goods costed. On my bank-account-balance. So I think that system could have a bug if one buy goods so that ones balance is exactly £0.00 after one have paid. Then I suspect it could be a bug, on that system. Eigther that or you have a 'Bin Ladenish gnome' somewhere at Tesco or RBS who mess with payments. I also send a copy e-mail to RBS in case they know more about what could have caused the error. Thanks again for the help! Best regards, Erik Ribsskog On Thu, Jan 12, 2012 at 10:02 AM, <ceo.customerservice@tesco.co.uk> wrote: Dear Mr Ribsskog Thank you for your reply. I am grateful to you for providing your new address details. Please be assured that I have posted your Moneycard today. It should arrive within the next few days. I trust this will resolve the matter to your satisfaction. Thank you once more for taking the time and trouble to write to our Chief Executive's office. Kind Regards Ryan Fitzpatrick Customer Service Executive .................. Original Message .................. To: ceo.customerservice@tesco.co.uk From: eribsskog@gmail.com Received: 11/01/2012 Subject: Re: Email to Chief Executive's office ref.11922637 Hi, my new address is: Erik Ribsskog Azalea Lodge 1-2 Azalea Terracce North Sunderland SR2 7ES I overheard I was followed by some 'mafian', in Oslo, in 2003 and 2004, and moved to the UK to study at the University of Sunderland, in 2004, but then I got problems with the study-loan-bank in Norway, and this lead eventually to that I went back to Norway, in 2005, and worked for free with lumberjack-work, on some relatives farm, because my uncle have been in a motorcycle-accident and can't do much work like that. When I had cleaned up most of the farm-forrest-area, then a team showed up, who try to murder me, I then ran to the UK again, and ended up in Liverpool, where the Police just told me to 'come back if something happes'. And this was in 2005, and this is really where it is still. So I don't really know very much about what's going on, since noone tells me anything. Regards, Erik Ribsskog On Tue, Jan 10, 2012 at 9:30 AM, <ceo.customerservice@tesco.co.uk> wrote: > ** > Dear Mr Ribsskog > > Thank you for your email to our Chief Executive’s office, to which I have > been asked to respond. > > I was concerned to learn that your card was initially not accepted at our > Sunderland Metro store, but you were subsequently charged. I can appreciate > how disappointing this must be, and would like to apologise for any > inconvenience caused. > > I have discussed the matter with the Store Manager, who was equally > concerned to learn of your complaint. He was regrettably unable to explain > why this occurred, but has assured me that he will remain vigilant with > respect to this, and take corrective action should it occur again. > > In the meantime, I have sent you a £10 Tesco Moneycard, by way of an > apology. I trust you will accept this with my best wishes. > > Thank you for taking the time and trouble to write to our Chief > Executive’s office. > > Kind Regards > > > Ryan Fitzpatrick > Customer Service Executive > > [image: Tesco Logo] > > .................. Original Message .................. > > To: ceo.customerservice@tesco.co.uk > From: eribsskog@gmail.com > Received: 07/01/2012 > > > Subject: Problems with RBS-card/Fwd: Email to Chief Executive's office > ref.11922637 > > Hi, > > since August, I've been thrown out, in an unfair court-case, in Liverpool. > > I now live in Sunderland. > > About an hour ago, I was at your Tesco Metro-shop, in the Bridges shopping > centre, in Sunderland. > > I shopped for £1.37, (since I also was at Iceland, I have to admit). > > But the machine didn't accept my card. > > When I got home now, I checked my online banking. > > And I can see that my RBS-account have been charged for £1.37. > > So I think your system might have a bug. > > Something like that. > > Could you please compensate me for the money I lost and my time, I was > wondering. > > Thanks in advance for any help! > > Yours sincerely, > > Erik Ribsskog > > > ---------- Forwarded message ---------- > From: Erik Ribsskog <eribsskog@gmail.com> > Date: Mon, Aug 15, 2011 at 4:14 PM > Subject: Re: Email to Chief Executive's office ref.11922637 > To: ceo.customerservice@tesco.co.uk > > > Ok, > > then I undestand. > > Unfortunately, Liverpool County Court still drags people to their court, > even during a riot, I didn't go, since I haden't prepared for the meeting, > since I hadn't gotten a letter regarding a hearing, from them. > > So it's possible I'm not going to be shopping in that shop any longer, if > I'm being thrown out. > > Thank you very much for informing about this. > > Maybe the shop should have had a poster on it, informing about this, with > the 7 PM closing-time, I'm wondering, (since I used to work as a Shop > Manager in Norway, I wonder about things like this). > > Thank you very much again for your reply! > > Best regards, > > Erik Ribsskog > > > On Mon, Aug 15, 2011 at 4:06 PM, <ceo.customerservice@tesco.co.uk> wrote: > > > ** > > Dear Mr Ribsskog > > > > Thank you for your email addressed to our Chief Executive's office, to > > which I have been asked to respond. > > > > I was sorry to learn that our Liverpool One store was closed before the > > advertised time of 10pm on Saturday night. I can appreciate how > > inconvenient this must have been, and would like to apologise for any > > inconvenience caused. > > > > I have discussed this matter with Andy Deignan, the Store Manager. He was > > sorry to learn of your complaint, and asked me to apologise on his > behalf. > > Regrettably, the store closed at 7pm from Tuesday to Saturday due to a > > police request. This request came in light of the trouble which occurred > in > > many cities last week. > > > > I apologise for any disappointment caused, but hope you can now > appreciate > > why the store was closed early last week. > > > > Thank you for taking the time to write to our Chief Executive’s office. I > > do hope we can continue to look forward to your valued custom. > > > > Kind Regards > > > > > > Ryan Fitzpatrick > > Customer Service Executive > > > > [image: Tesco Logo] > > > > .................. Original Message .................. > > To: ceo.customerservice@tesco.co.uk > > From: eribsskog@gmail.com > > Received: 13/08/2011 > > Subject: Complaint > > > > Hi, > > > > I wanted to complain about your shop, in Liverpool One, (the Tesco > > Superstore here). > > > > It says on the door, that it closed on 10 pm., on Saturdays. > > > > Yet today, I was there at 9.37 pm., (it said on my mobile), and then the > > hop was closed. > > > > (See attached pictures). > > > > I've checked the clock on my mobile again now, and it show the right > time. > > > > What's going on, I was wondering, why does your shop close early? > > > > (This was also the case one night earlier this week, I remember, on > > Wednesday, I think it was, that this shop closed early). > > > > Hope you can explain this, since I had to shop in your other shop, at > > Clayton Sq., where they don't have that much budget and other stock, > (since > > I'm unemployed, and they were sold out on noodles, etc). > > > > Yours sincerely, > > Erik Ribsskog > > > > ------------------------------ > > This is a confidential email. Tesco may monitor and record all emails. > The > > views expressed in this email are those of the sender and not Tesco. > > > > Tesco Stores Limited > > Company Number: 519500 > > Registered in England > > Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire > EN8 > > 9SL > > VAT Registration Number: GB 220 4302 31 > > > *** WARNING : This message originates from the Internet ***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB Authorised and regulated by the Financial Services Authority. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. 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