Jeg sendte en ny e-post til RBS

Erik Ribsskog <eribsskog@gmail.com>

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RE: RBS.co.uk Website: Complaint

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Erik Ribsskog <eribsskog@gmail.com>	Wed, Feb 1, 2012 at 4:21 PM
To: ~ RBS Customer Relations <Customer.Relations@rbs.co.uk>
Ok, then I understand. I thought it was a bit un-practical that I only could use my debit-card in the RBS cash-machines. So I think this was a bit bad customer-support, because I'm used with having a Visa-card that works in all cashpoints. So I don't think you threat your customers fine when you change their account-types just for your own reasons. So I don't think this was a customer-focused desition, from RBS, to change the bank-accounts like that. I've gone to business-school and the marketing-line and learned that the customer is always right, and to focus on the customers. I can't regonize that at all here, when you changed my account at RBS. So I don't think this is a western way of threating the customers. So I'm wondering a bit what's going on. You've also said that you are selling your branches to Santander. Is this something that is still going on, or has this been over-turned? Erik Ribsskog On Wed, Feb 1, 2012 at 1:17 PM, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote: Dear Mr Ribsskog Thank you for your further email. You were advised on 21st October that our Basic Current Accounts were being merged to become the new Basic account. This is correct. You had a Key account, which was one of our Basic accounts ie no overdraft or cheque book was permitted. This decision was made to simplify the range of accounts we offer. Kind regards Miss Amy Burgess Customer Relations From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 01 February 2012 12:35 To: ~ RBS Customer Relations Subject: Re: RBS.co.uk Website: Complaint Hi, ok, I'll bring that up with Spexhost. What was the reason that you changed my bank-account from a current-account to a basic-account, the other month, while you also lied, (like I understand it), and told me that this was something you did with all your current-accounts. Erik Ribsskog On Wed, Feb 1, 2012 at 12:31 PM, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote: Dear Mr Ribsskog Unfortunately, we are unable to see pending refunds into bank accounts. You will need to wait on a response from Spexhost regarding the return on funds. Kind Regards Chloe Bullock Customer Relations From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 01 February 2012 12:02 To: ~ RBS Customer Relations Cc: support@spexhost.com Subject: Re: RBS.co.uk Website: Complaint Hi, I should have gotten a refund from Spexhost, which I haven't recieved yet. It was agreed with Spexhost that I should get a new bill and a refund, for the internet-address, for my new webshop, (ukgoodyshop.com). But since I only got the new bill and not the refund, on my bank-account yesterday, then the bank account got overdrawn. So I wonder if Spexhost have forgotten about the refund, and I'm sending a copy of this e-mail to them. Regards, Erik Ribsskog On Wed, Feb 1, 2012 at 11:54 AM, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote: Dear Mr Ribsskog Thank you for your further e-mail. Please advise what refund you was going to receive and also the department you have spoken with if possible. Kind Regards Chloe Bullock Customer Relations From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 31 January 2012 12:17 To: ~ RBS Customer Relations Cc: support@spexhost.com; payment@spexhost.com Subject: Re: RBS.co.uk Website: Complaint Hi, well that isn't what I meant. Also today my bank-account is over-drawn due to some problems when I paid for my last web-site, from spex-host. I was going to get a refund and a new bill. Why do I get the new bill but not the refund? Regards, Erik Ribsskog On Tue, Jan 31, 2012 at 10:34 AM, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote: Dear Mr Ribsskog Thank you for your further email. To confirm, your Debit card CAN be used at ATM's abroad that display the Visa logo. In the UK your Debit Card can only be used at RBS group ATM's. Kind regards Miss Amy Burgess Customer Relations From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 30 January 2012 16:01 To: ~ RBS Customer Relations Cc: gbrlo Subject: Re: RBS.co.uk Website: Complaint Hi, I now was at one of your branches in Liverpool. And I was told that this with that I couldn't use my visa-card in all cash-machines any longer was just that you messed with my bank-account. I was offered to get my account switched back again so that I could use it in other bank's cash-machines. Why have you lied to me about this? I don't think it's right that I should accept being lied to like this. Erik Ribsskog On Fri, Oct 21, 2011 at 4:25 PM, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote: You may use your Visa Debit Card abroad, wherever a Visa Logo is displayed. Charges apply for using your debit card abroad. Thank you Chloe Bullock Customer Relations From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 21 October 2011 15:40 To: ~ RBS Customer Relations Subject: Re: RBS.co.uk Website: Complaint Ok, thanks very much! What if I go abroad, (even if I can't afford it now). Can I use the RBS-card on cashpoints abroad? Thank you very much in advance for your reply! Regards, Erik Ribsskog On Fri, Oct 21, 2011 at 3:36 PM, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote: Dear Mr Ribsskog You may use your Visa Debit card for a point of sale in any retailers shop, which provide the Visa logo as accepted. You may also take cash out of any RBS, NatWest, Ulster Bank cash machines. You may also access cash via a RBS branch or over the counter at the Post Office. Regards Chloe Bullock Customer Relations From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 21 October 2011 15:29 To: ~ RBS Customer Relations Subject: Re: RBS.co.uk Website: Complaint Hi ok, can I use the RBS-card at Tesco and Aldi etc. now then? Regards, Erik Ribsskog On Fri, Oct 21, 2011 at 3:23 PM, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote: Dear Mr Ribsskog Thank you for your e-mail. The Royal Bank of Scotland have made a decision to simpilfy their current accounts. All basic current accounts will shortly be merged over to an account called a basic account. All customers are being notified, if you require more information please call our Customer Services Team on 08457 24 24 24. All account numbers and sort codes will stay the same. Kind Regards Chloe Bullock Case Handler -----Original Message----- From: ~ eC&I Web Team Sent: 21 October 2011 15:04 To: ~ RBS Customer Relations Subject: RBS.co.uk Website: Complaint This email originates from the rbs.co.uk website. Please reply to this message within 2 working days. RBS.co.uk Website: Complaint field1 : You are sending me text-messages that my bank-account will be changed from a current account to a basic account. I have not initiated this. What's going on, I was wondering. Erik Ribsskog Type of feedback : complaint Area feedback relates to : other Are you a Royal Bank of Scotland customer? : true Sort code : 16-24-06 First Name : Erik Surname : Ribsskog Title : Mr Email Address : eribsskog@gmail.com Telephone number : Address : Azalea Lodge 1-2 Azalea Terrace North Sunderland SR2 7ES =======END OF MESSAGE====== The Royal Bank of Scotland plc, Registered in Scotland No. 90312. 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By replying to this message you give your consent to our monitoring of your email communications with us. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate. *** WARNING : This message originates from the Internet ***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB Authorised and regulated by the Financial Services Authority. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate. *** WARNING : This message originates from the Internet ***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB Authorised and regulated by the Financial Services Authority. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate. *** WARNING : This message originates from the Internet ***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB Authorised and regulated by the Financial Services Authority. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate. *** WARNING : This message originates from the Internet ***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB Authorised and regulated by the Financial Services Authority. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate. *** WARNING : This message originates from the Internet ***The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB Authorised and regulated by the Financial Services Authority. This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.

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