Jeg sendte en ny e-post til Tesco

Erik Ribsskog <eribsskog@gmail.com>

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Email to Chief Executive's office ref.11922637

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Erik Ribsskog <eribsskog@gmail.com>	Thu, Feb 9, 2012 at 3:37 PM
To: ceo.customerservice@tesco.co.uk
Hi, I think you have ignored that I asked to please escalate this. I really want to escalate this, because I remember also a problem earlier. After I told you I'd moved to Sunderland, you just sent a voucher to my old address in Liverpool. So I think I want a manager to have look at this, if that's ok. I'm not really confident about that the replies I get aren't just made up. So I want a manager to have a look at please. Hope this is alright! Yours sincerely, Erik Ribsskog On Thu, Feb 9, 2012 at 9:24 AM, <ceo.customerservice@tesco.co.uk> wrote: Dear Mr Ribsskog Thank you for your reply. I apologise for any confusion caused by my reply. I did not state that the system was updated during opening hours, but that a recent system upgrade caused some problems with respect to transactions. As the Store Manager advises, this error has been resolved, and I am satisfied this is the case. I do trust a similar situation will not occur again. Thank you once more for taking the time to write to our Chief Executive's office. Kind Regards Ryan Fitzpatrick Customer Service Executive .................. Original Message .................. To: ceo.customerservice@tesco.co.uk From: eribsskog@gmail.com Received: 07/02/2012 Subject: Re: Email to Chief Executive's office ref.11922637 Hi, I don't buy this. As an IT-graduate I don't understand why Tesco update their systems during opening hours. This seems unlikely to me, I think it's like you've just made up an excuse. I wanted to escalate this complaint please. Erik Ribsskog On Tue, Feb 7, 2012 at 12:11 PM, <ceo.customerservice@tesco.co.uk> wrote: > ** > Dear Mr Ribsskog > > Thank you once more for your patience and understanding while I have > investigated these matters. I apologise for the delay in my reply. > > With respect to the error which occurred at the Sunderland store, Peter > Shaw, the Store Manager, has advised that this occurred because of a system > upgrade. He has assured me that the issue has since been resolved, and is > confident a similar situation will not occur again. > > Regarding members of staff not wearing uniform in our Liverpool One store, > I have informed the Store Manager, Andy Deignan. It has not been possible > to trace the member of staff concerned, but appropriate action will be > taken to ensure staff members are fully aware of our uniform policy. > > I trust this response will resolve both matters to your satisfaction. > > Thank you once more for taking the time to write to our Chief Executive’s > office. > > Kind Regards > > > Ryan Fitzpatrick > Customer Service Executive > > [image: Tesco Logo] > > .................. Original Message .................. > > To: ceo.customerservice@tesco.co.uk > From: eribsskog@gmail.com > Received: 26/01/2012 > > > > Subject: Re: Email to Chief Executive's office ref.11922637 > > Hi, > > thanks for your reply! > > It's really not my business I guess, but I'm just curious since I used to > work as a Shop Manager. > > So this is kind of my field then. > > And it can also be a bit strange, as a customer, in a food-shop, if the > staff are wearing private clothes, I think. > > One would expect them to wear a uniform, or else one sometimes can't be > sure if it is Tesco-staff or an imposter, who is talking to you, in the > shop. > > Thanks again for the reply! > > Best regards, > > Erik Ribsskog > > > On Thu, Jan 26, 2012 at 11:05 AM, <ceo.customerservice@tesco.co.uk> wrote: > > > ** > > Dear Mr Ribsskog > > > > Thank you for your response. > > > > I was sorry to learn that you have noticed members of staff wearing > > private clothing in our Liverpool One store. Please accept my apologies > for > > any disappointment caused. > > > > Please be assured that I am investigating this matter also, and will be > > back in touch with an update shortly. > > > > Thank you once more for your patience in the meantime. > > > > Kind Regards > > > > > > Ryan Fitzpatrick > > Customer Service Executive > > > > [image: Tesco Logo] > > > > .................. Original Message .................. > > > > To: ceo.customerservice@tesco.co.uk > > From: eribsskog@gmail.com > > Received: 21/01/2012 > > > > > > Subject: Fwd: Update/Fwd: Email to Chief Executive's office ref.11922637 > > > > Hi, > > > > by the way. > > > > (Since I have your e-mail address). > > > > I was at Tesco Supershop Liverpool One today. > > > > And I paid in the automated check-outs, (as usual). > > > > And the woman there, (around 20 years old, I think). > > > > She wasn't wearing a Tesco-uniform. > > > > I'm used to working as a Shop Manager in Norway, (in the chain Rimi), so > I > > wondered a bit about this. > > > > Because in Rimi we had to wear Rimi-uniforms. > > > > (Except on Rimi Karlsrud, in Oslo, at Christmas, when Magne Winnem was > > manager there. > > > > They were supposed to dress in fine-looking private clothes, on > Christmas, > > I remember). > > > > How is this at Tesco, I was wondering. > > > > I sometimes see Tesco-staff in Liverpool wearing private clothes. > > > > This seems a bit odd to me. so I thought I'd just ask out of curiosity, > > while I was contacting you. > > > > Hope this is alright! > > > > Yours sincerely, > > > > Erik Ribsskog > > > > > > ---------- Forwarded message ---------- > > From: Erik Ribsskog <eribsskog@gmail.com> > > Date: Tue, Jan 17, 2012 at 12:07 PM > > Subject: Update/Fwd: Email to Chief Executive's office ref.11922637 > > To: ceo.customerservice@tesco.co.uk > > > > > > Hi, > > > > sorry, the date should be 7/1. > > > > Regards, > > > > Erik Ribsskog > > > > > > ---------- Forwarded message ---------- > > From: Erik Ribsskog <eribsskog@gmail.com> > > Date: Tue, Jan 17, 2012 at 12:03 PM > > Subject: Re: Email to Chief Executive's office ref.11922637 > > To: ceo.customerservice@tesco.co.uk > > > > > > Hi, > > > > the date of the transaction was Saturday 14/1. > > > > And the amount was: £1.37. > > > > I shopped in one of the automated check-outs. > > > > It was in the afternoon. > > > > I used my RBS-card, when I paid, so I think that RBS probably would know > > the time of this transaction, etc., in more detail. > > > > Best regards, > > > > Erik Ribsskog > > > > > > > > On Tue, Jan 17, 2012 at 11:53 AM, <ceo.customerservice@tesco.co.uk> > wrote: > > > > > ** > > > Dear Mr Ribsskog > > > > > > Thank you for your reply. I appreciate that you do not have the > relevant > > > details to hand at present. > > > > > > You may forward the transaction details to me at your own convenience, > > and > > > I will duly ask the Store Manager to investigate. > > > > > > Thank you once more for taking the time to write to our Chief > Executive's > > > office. I look forward to your reply. > > > > > > > > > Kind Regards > > > > > > > > > Ryan Fitzpatrick > > > Customer Service Executive > > > > > > [image: Tesco Logo] > > > > > > .................. Original Message .................. > > > > > > To: ceo.customerservice@tesco.co.uk > > > From: eribsskog@gmail.com > > > Received: 13/01/2012 > > > > > > > > > > > > Subject: Re: Email to Chief Executive's office ref.11922637 > > > > > > Hi, > > > > > > well I was thrown out from the hostell now so this could take some > time. > > > > > > Regards, > > > > > > Erik Ribsskog > > > > > > > > > On 1/13/12, ceo.customerservice@tesco.co.uk > > > <ceo.customerservice@tesco.co.uk> wrote: > > > > Dear Mr Ribsskog > > > > > > > > Thank you for your response. I appreciate that you would like an > > > explanation > > > > as to why the fault occurred. > > > > > > > > To this end, I would be grateful if you could send me the transaction > > > > details listed on your receipt. > > > > > > > > Upon receiving these details, I will ask the Store Manager to check > the > > > > specific transaction. Should he be able to ascertain what went wrong > on > > > this > > > > occasion, I will advise you accordingly. > > > > > > > > Please accept my apologies for any further inconvenience this may > > cause. > > > > > > > > Thank you once for taking the time and trouble to write to our Chief > > > > Executive's office. > > > > > > > > Kind Regards > > > > > > > > Ryan Fitzpatrick > > > > Customer Service Executive > > > > > > > > .................. Original Message .................. > > > > > > > > To: ceo.customerservice@tesco.co.uk > > > > From: eribsskog@gmail.com > > > > Received: 12/01/2012 > > > > > > > > Subject: Re: johan mjallby > > > > > > > > Hi, > > > > > > > > thank you for your e-mail. > > > > > > > > I think it also would be fine if you investigated what happened. > > > > > > > > I understand from working as a Shop Manager that the > > > > bank-card-payment-machine-system isn't unique for Tesco Metro Bridges > > > > Sunderland. > > > > > > > > But that this payment-system probably is the same around the UK, in > > > Tesco, > > > > (and probably other shops). > > > > > > > > It isn't any fun to suddently stand in the shop, and not being able > to > > > buy > > > > food, even if one have money on one's bank-account. > > > > > > > > In this incident I had exactly the amount the goods costed. > > > > > > > > On my bank-account-balance. > > > > > > > > So I think that system could have a bug if one buy goods so that ones > > > > balance is exactly £0.00 after one have paid. > > > > > > > > Then I suspect it could be a bug, on that system. > > > > > > > > Eigther that or you have a 'Bin Ladenish gnome' somewhere at Tesco or > > RBS > > > > who mess with payments. > > > > > > > > I also send a copy e-mail to RBS in case they know more about what > > could > > > > have caused the error. > > > > > > > > Thanks again for the help! > > > > > > > > Best regards, > > > > > > > > Erik Ribsskog > > > > > > > > On Thu, Jan 12, 2012 at 10:02 AM, <ceo.customerservice@tesco.co.uk> > > > wrote: > > > > > > > >> ** > > > >> Dear Mr Ribsskog > > > >> > > > >> Thank you for your reply. I am grateful to you for providing your > new > > > >> address details. > > > >> > > > >> Please be assured that I have posted your Moneycard today. It should > > > >> arrive within the next few days. > > > >> > > > >> I trust this will resolve the matter to your satisfaction. > > > >> > > > >> Thank you once more for taking the time and trouble to write to our > > > Chief > > > >> Executive's office. > > > >> > > > >> > > > >> Kind Regards > > > >> > > > >> > > > >> Ryan Fitzpatrick > > > >> Customer Service Executive > > > >> > > > >> > > > >> [image: Tesco Logo] > > > >> > > > >> .................. Original Message .................. > > > >> > > > >> To: ceo.customerservice@tesco.co.uk > > > >> From: eribsskog@gmail.com > > > >> Received: 11/01/2012 > > > >> > > > >> > > > >> > > > >> Subject: Re: Email to Chief Executive's office ref.11922637 > > > >> > > > >> Hi, > > > >> > > > >> my new address is: > > > >> > > > >> Erik Ribsskog > > > >> Azalea Lodge > > > >> 1-2 Azalea Terracce North > > > >> Sunderland > > > >> SR2 7ES > > > >> > > > >> I overheard I was followed by some 'mafian', in Oslo, in 2003 and > > 2004, > > > >> and > > > >> moved to the UK to study at the University of Sunderland, in 2004, > but > > > >> then > > > >> I got problems with the study-loan-bank in Norway, and this lead > > > >> eventually > > > >> to that I went back to Norway, in 2005, and worked for free wit This is a confidential email. Tesco may monitor and record all emails. The views expressed in this email are those of the sender and not Tesco. Tesco Stores Limited Company Number: 519500 Registered in England Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL VAT Registration Number: GB 220 4302 31

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