---------- Forwarded message ----------
From:
Erik Ribsskog <eribsskog@gmail.com>Date: Sat, Jul 2, 2011 at 7:55 PM
Subject: Business-account/Fwd: Private and Confidential
To:
Charlotte.Benson@rbs.co.ukHi,
could you please send this to your collegue Gary Beggs, RBS Liverpool, regarding a business-account?
I can't find my passport at the moment, but I have a driving license and/or utility-bills.
I don't have a business-plan, as of such, but it's regarding an up and running business, which I can bring the invoices for, to a business-account-meeting.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
From:
Benson, Charlotte (Group Customer Relations) <Charlotte.Benson@rbs.co.uk>Date: Fri, Jan 7, 2011 at 10:05 AM
Subject: Private and Confidential
To:
eribsskog@gmail.comDear Mr Ribsskog
Gavin Bridges has asked me to contact you after you raised concerns with Gavin's responses to your complaint raised about a debit card Point of Sale (POS) transaction.
I have fully reviewed the complaint file and I am satisfied that Gavin has provided you with a full and accurate explanation as to how POS transactions work. As Gavin has explained, this is not unique to RBS, but instead applicable to all POS transactions that take place within the global system.
I will ask Gavin to submit a formal response to you in writing detailing the content of the emails sent from 24-30 December 2010. You will be able to keep this for your records, and I hope it will provide you with a better understanding of how POS transactions work.
I am sorry I am unable to help you further, you will receive a letter from Gavin in due course.
Kind Regards.
Charlotte Benson
Team Manager, Group Customer Relations
RBS Gogarburn
Business House F
1st Floor
PO Box 1000
Edinburgh
EH1 1HQ
e-mail charlotte.benson@rbs.co.uk
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