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fredag 26. oktober 2012

Jeg sendte en e-post til Barclays

GmailErik Ribsskog <eribsskog@gmail.com>
Re: Home Insurance (KMM1961206I30836L0KM)
Erik Ribsskog <eribsskog@gmail.com> Fri, Oct 26, 2012 at 3:40 PM
To: Internethelp <internethelp@barclays.com>
Hi,

I don't ask for a customer accessalbe e-mail address.

I ask for you to send my e-mail to them.

So I'm not asking for they're e-mail address.

Further, if e-mails aren't secure why do you use them yourselves?

This doesn't make any sense.

I think Barclays have a confusing policy when it comes to correspondence, and I wanted to complain about this.

Best regards,

Erik Ribsskog


On Fri, Oct 26, 2012 at 2:30 PM, Internethelp <internethelp@barclays.com> wrote:
Dear Erik Ribsskog,

Thank you for your email dated 26/10/12.

We have to advise that we can not forward your email on to the Insurance Department as they do not have a customer accessible email address
since the email service is not secure.

We apologise for the inconvenience that this may cause

Yours sincerely,

Michelle O'Dowd
Barclays Bank PLC




Original Message Follows:
------------------------

Hi,


they don't have an e-mail address?


Is this the stone-age?


I'm a bit frustrated now since the Jobcentre has started messing with my Jobseekers Allowance and you tell me you don't know how to send
e-mails?

Erik Ribsskog



On Fri, Oct 26, 2012 at 9:48 AM, Internethelp <internethelp@barclays.com> wrote:

Dear Erik Ribsskog,

Thank you for your email dated 25/10/12.

We have to advise that we are unable to forward this on to the Home Insurance Department as they do not have access to customer email.

As previously advised you will need to contact them by telephone or by sending this in writing to the address that was provided in our previous
email to you.

Once again we apologise for the inconvenience that this has caused you.

Yours sincerely,

Michelle O'Dowd
Barclays Bank PLC




Original Message Follows:
------------------------

Hi,


are you telling me that you can't forward my e-mail to the right Barclays-deparment?

This seems very strange to me.


Some years ago regular post was called 'snail mail', that's why I wanted to send this by e-mail.

It's more practical and I haven't got much money for postage now since the Jobcentre are messing with my jobseekers-allowance.

This is bad customer-support from Barclays, I think.

Erik Ribsskog



On Sat, May 19, 2012 at 9:20 AM, Internethelp <internethelp@barclays.com> wrote:

Dear Mr. Ribsskog ,

Thank you for your email dated 17/5/12.

We at the Online Banking Helpdesk (the area in receipt of your e-mail) have only limited access to your account details and are unable to
assist
with this type of request. Please accept our apologies for any inconvenience this may cause.
Additionally we are not able to direct this query to your branch as it has been received by e-mail, which is considered a non secure method of
communication.

We would suggest that you send your request, in writing, to:

Home Insurance Claim
Barclays Bank plc
Leicester
Leics. LE87 2BB
-----------------------


Yours sincerely,
Mike Coy
Barclays Bank PLC



Original Message Follows:
------------------------

Hi,

I'd like to deal with this in writing please, if it's alright.

So if you could please just forward this e-mail to your Home Insurance-department?

Thanks in advance for any help!

Best regards,

Erik Ribsskog


On Mon, May 14, 2012 at 11:49 AM, Internethelp <internethelp@barclays.com> wrote:

Dear Erik Ribsskog,

Thank you for your email dated 13/5/12.

Due to the nature of your query, can you please contact the Home Insurance Department direct on the number below:

Home Insurance: General Enquiries - 0800 0150 246 or from overseas 0044 800 027 9844.
Monday - Friday 08:00 - 22:00, Saturday 08:00 - 18:00, Sunday & Bank Holidays 10:00 - 16:00 (all UK times).

Home Insurance: Claims -08000279844 or from overseas 0044 800 027 9844 (24 hours, 365 days a year)

Home Insurance: Quotes - Barclays Insurance Services on 0800 068 1696.Monday - Friday 08:00 - 21:00, Saturday 09:00 - 17:00, Sunday 10:00 -
16:00 (all UK times).

We hope this resolves your query.

-----------------

Our website : http://www.barclays.co.uk

Yours sincerely,
Kirsty Jeremiah
Barclays Bank plc

Original Message Follows:
------------------------

Hi,


i had a Home Insurance, when I lived in Leather Lane.

I've been the victim of fraud, from my landlord, and have had problems getting income-support, from the Council, so I suddently didn't have
the
founds to afford the Home Insurance any longer.

Now I've been thrown out, (by Liverpool County Court), after an unfair trail, last automn.

The Landlord, (Imperial Properites/T. J. Thomas), don't want to give me my stuff and deposit.

They've also done fraud, because payments that they collected by their representative George, on my door, for half a year, or so, isn't on the
rent-statement.

Also I had to walk through a restaurant, to throw my garbage, and the disco next door, (G-bar), played load music four nights a week.

This was going on from 2006 to 2011.

And I had Home Insurance the first of these years, when my economy allowed it.


I wonder if I have the right to get some sort of compensation from my Home Insurance, that I had with you, some years ago.


Have been thrown out many times, unfairly, since 2011, and haven't got to contact you about this earlier.

I'm no lawyer but I think that perhaps the Home Insurance that I had with you could compensate me, (at least some), since I had it for around
two of these years.

Hope this is alright!

Yours sincerely,

Erik Ribsskog
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Barclays Bank PLC. Registered in England and Wales (registered no.
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Services Authority.
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