johncons: Jeg sendte en ny e-post til Step Change

torsdag 15. november 2012

Jeg sendte en ny e-post til Step Change

Gmail - Stepchange Debt Charity

Erik Ribsskog
<eribsskog@gmail.com>

Stepchange Debt Charity

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Nov 15, 2012 at 7:57 PM

To:
Q&A <contactus@stepchange.org>

Hi,

it says here that Stepchange means:

A step change is a sudden or major change in the way that something happens or the way that someone behaves.

http://dictionary.reverso.net/english-cobuild/step%20change

My debt was due to that I was underpaid in a job, and not due to that eg. wasted a lot of money.

So I think this new name is a bit descending.

If you tell people the have to change then you patronise them, I think.

You don't need to patronise people to give them advice about the laws on debt, I think.

So I wanted to complain about this new name.

You say I don't have to use Step Change, but I've been using CCCS for advice, for a few years now.

So it seems like a hostile act almost, to me, that you change your name, and just tell your clients to 'bug off' if they don't like the new name.

So I wanted to compain about this.

The new name sounds like you are a branch of the inner mission, (or something), I think.

Erik Ribsskog

On Thu, Nov 15, 2012 at 12:49 PM, Q&A <contactus@stepchange.org> wrote:

Good afternoon

Thanks for your recent e-mail.

We are an independent charity and our services and advice are entirely free of charge and therefore

it is down to you if you follow the advice or not.

Unlike fee-charging

debt management companies, our service is funded by creditors, not paid for by clients. This is made possible by the charitable contributions
that creditors make to us. As a result, our advice to those in need is genuinely free. It’s based on what’s best for them, not what’s profitable for us.

Thanks

Lauren

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 14 November 2012 22:28

To: Q&A
Subject: Re: Stepchange Debt Charity

Hi,

well I don't like your new name.

It's like you patronise and moralise people and say they've done something wrong.

Isn't it also true that the credit card-companies pay for running your organisation?

It's a bit like they sit on more than one side of the table here, I think.

So I have doubts about your agenda and your so-called independency now.

(Since I've noticed these things).

Erik Ribsskog

On Wed, Nov 14, 2012 at 2:05 PM, Q&A <contactus@stepchange.org> wrote:

Good afternoon

Thank you for your recent email.

We want to raise awareness of our services and stand apart from every other brand that offers debt advice. With a more memorable

name, a clearer identity and a stronger presence than ever before, we will not just reinforce our position as the leading debt charity, but we will also become the organisation that people turn to first when looking for

debt help
. I hope this answers your question regarding our name change.

If you have any other questions you can reply to this e-mail, chat to us online or call us on 0800 197 1704. We’re open Monday to

Friday 8am to 8pm.

Thanks

Lauren

From: Erik

Ribsskog [mailto:eribsskog@gmail.com]

Sent: 13 November 2012 17:45

To: Q&A
Subject: Re: Stepchange Debt Charity

Hi,

I don't like the name Step Change.

It's like you patronise and say I've done something wrong I think.

Isn't that what your new name means?

Erik Ribsskog

On Tue, Nov 13, 2012 at 1:45 PM, Q&A <contactus@stepchange.org> wrote:

Good afternoon

Thanks for your recent email.

We have recently changed our name from CCCS to Step Change Debt Charity which is why you may be confused

by our reply to your email.

If you have any other questions you can reply to this e-mail, chat to us online or call us on 0800

197 1704. We’re open Monday to Friday 8am to 8pm.

Thanks

Lauren

From: Erik

Ribsskog [mailto:eribsskog@gmail.com]

Sent: 12 November 2012 18:41
To: Q&A
Subject: Re: Stepchange Debt Charity

Hi,

I haven't had anything to do with Stepchange earlier to be honest.

Where did you find my e-mail?

Erik Ribsskog

On Mon, Nov 12, 2012 at 5:59 PM, Q&A <contactus@stepchange.org> wrote:

Good afternoon

Thank you for your email.

Could you confirm your web/client reference ?

Please confirm your full name, first line of address and post code for data protection.

Thanks

Donna

Hi,

I've sent you an e-mail about this on 8/11.

Best regards,

Erik Ribsskog

PS.

Here is more about this:

Erik Ribsskog

<eribsskog@gmail.com>

Thu, Nov 8, 2012 at 10:49 PM

To:
contact@dmpay.co.uk

Cc:
Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>, CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>

Hi,

I'm refering to your letter from 5/11, which I attach.

The Jobcentre haven't sent me my five latest Jobseekers Allowance-payments, for no good reason.

I do my Jobseeking like the Jobcentre have previously told me they want me to do it, every week.

I have not been informed by the Jobcentre when they are going to start sending me my Jobseekers Allowance again.

And I no money for cutting my hair, or taking the train to job-interviews eighter.

So maybe Barclays can give me a loan, untill someone have cleaned the problems at the Jobcentre up?

I also have an insurance-case against Barclays, since where I used to live, in Leather Lane, in Liverpool, (untill August last year), I was thrown out, after I wasn't sent a letter, for a court-hearing, so most of
my stuff was kept by the landlord, after the Police broke in to my flat.

But I don't have money to buy stamps, so I haven't gotten to send about this to Barclays insurance-department.

But you are perhaps a department of Barclays?

Then perhaps you could send about this to Barclays Bank, (the loan-application), and Barclays Insurance, (about the problems in Leather Lane, with the Landlord there).

I'll pay the bill as soon as I get some money.

Sorry about the problems with this!

Yours sincerely,

Erik Ribsskog

dml

november.jpg

114K

Mon, Nov 12, 2012 at 8:06 AM, Sam N Parcs <
sam.n.parcs@debt-managers.co.uk> wrote:

47998755

- Barclays Bank - BVDM1R

Dear Mr Erik Ribsskog

Despite acknowledgement of liability for this account, the repayment agreement remains in arrears.

You have failed to respond to the default notice that was issued to you recently, therefore we give notice that legal proceedings to recover this debt, together with solicitors fees and costs, may be instigated.

Legal proceedings would result in significant additional costs being incurred that will increase your indebtedness and may seriously impede your ability to obtain credit in the future.

To avoid this action, please call our legal recoveries department immediately on 08448425291 or make your payment online at

dmpay.co.uk using your reference number and unique password 676P962.
Sam N Parcs
Supervisor

Sam.n.parcs@debt-managers.co.uk

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