Erik Ribsskog
<eribsskog@gmail.com>
Complaint to Managing Director Sue Westwater/Fwd: Key to gate (again)
Erik Ribsskog
<eribsskog@gmail.com>
Sun, Jan 6, 2013 at 4:15 AM
To:
csc@lht.co.uk
Cc:
info@tpas.org.uk
Hi,
I read on the LHT web-site that you are the Managing Director for LHT.
I want to complain about how LHT deal with my missing key for the gate.
I sent an e-mail to Custommer support, (who has the odd e-mail address 'csc'.
It's like something in Russia then, I think.
It should be called a word and not a code).
(And your e-mail address isn't mentioned on the website, beside your picture.
So that's a complaint as well, I think).
The Housing Officer now pretend that this is a problem with the gate.
The problem is I wasn't given the right key, (to the gate), when I moved in, in May.
Then also the electricity didn't work.
I reported this, and the Housing Officer sneaked in with a 'phoney' electritian, who fitted a smoke detector wrong.
And then let a second electrition fix a switch that didn't work, in the 'fuse-cabinet'.
The smoke detector made a noise, when I moved in, so I took it down.
And the heather, in the living-room, wasn't possible to switch off.
And no carpets in the stairs or bed-room.
And now I've complained a second time about the missing key for the gate.
And they still don't send the key.
They think it's a problem with the gate.
These people in your company don't care about customers, I think.
It's like they work in the Soviet Union, I think.
The woman at the induction, in your Walton-office in May was even chewing chewing-gum at the induction-meeting.
You have no respect for people, I think.
Is this in the Western World or is this in the Soviet?
Erik Ribsskog
Date: Sun, Dec 23, 2012 at 1:01 AM
Subject: Key to gate (again)
To: LHT Customer Service <csc@lht.co.uk>
Cc: info@tpas.org.uk
Hi,
I understand it if you are tired of all my e-mails, (to do with the Housing Benefit).
But I have earlier informed you that I haven't been given the key to the gate, when I moved in, in May.
The gate goes into lock, automatically, at night.
And if I go out at night, to buy a meal etc.
Then I sometimes strugle to get in, because it's difficult to open the lock, with ones fingers.
(Even if I'm a programmer and a cashier, from earlier years, so I have strong fingers).
So it would have been better to have a lock, I think.
I don't want to risk standing outside in the cold, all night, freezing to death.
That gate is a death-trap, I think.
I saw one person standing there, some months ago.
And I didn't realise that he was trapped out, (which I now think must have been the case).
Am I in some kind of house arrest, where I can't go out at night?
Is this the free west?
The code-display, (which Sarah explained about when she sneaked in with the electricians), isn't being used any longer.
So it isn't easy to understand, for new tenants, how the gate works.
And this wasn't explained on the induction.
It's a scandalous death-trap, I think.
And why haven't you sent me a new key in the post?
I've sent about this to Tpas earlier, (as I remember it, at least).
They haven't replied.
So I copy this e-mail to them, (and try again).
What has happened to the world, when you have death-traps and ignorance like this, from every organisation, it seems.
Did you wait for the world to go under, like the Norwegian internet-papers have written about?
The World didn't end, so please send my key to the gate in the post.
(You don't need to send Sarah here, on an unanounzed visit again).
If you want, I can go to your office, to pick up the key.
But do you understand which key I mean, and who should I ask for then, I was wondering.
Merry Christmas (hopefully, if I'm not caught by the death-trap-gate),
Erik Ribsskog
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