Erik Ribsskog
<eribsskog@gmail.com>
RE: Complaint Ref. 1-2433956351
Erik Ribsskog
<eribsskog@gmail.com>
Sat, Feb 23, 2013 at 1:49 PM
To:
"customercare@postoffice.co.uk" <customercare@postoffice.co.uk>
Hi,
like I wrote in my last e-mail, it's the one in Winslow St., in Walton, in Liverpool.
It's only one post office in that street.
Thanks for the e-mail!
Best regards,
Erik Ribsskog
On Sat, Feb 23, 2013 at 7:12 AM, customercare@postoffice.co.uk <customercare@postoffice.co.uk
Dear Mr Ribsskog
I am sorry that you have had to contact us regarding a local Post Office branch.
Please could you confirm the name and address of the Post Office used quoting the above reference number. This will enable us to fully investigate any concerns that you have raised. You should expect to receive a full response by email within 10 working days.
If you need to contact us, please phone us on the number shown below quoting our reference number. Or you can email us via customercare@postoffice.co.uk
Yours sincerely
Kevin Storr
Customer Service Advisor.
Telephone: 08457 22 33 44
Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)
------ ORIGINAL MESSAGE -----
FROM: noreply@rmg-ebusiness.com
TO: polcustomercare@postoffice.co.
SENT: 21 February 2013 19:52:12 (GMT Standard Time)
Complaint
Date: Thursday, February 21, 2013 - 20:50
Title: Mr.
First name: Erik
Last name: Ribsskog
Address: 10 Keith Court, Keith Avenue
Town: Liverpool
Postcode: L4 5XJ
Telephone number:
Email address: eribsskog@gmail.com
Existing reference numbers:
Complaint details: Hi,
I was at the Post Office, in Winslow St., in Walton, in Liverpool, today,
right before closing-time, at 5.30 PM.
The front-door was open, so the Post Office wasn't closed.
Still the new midle-aged man in the check-out had closed his work-station.
So he complained to me, he had to start everything up again.
But then he really complained about me, I think.
He shouldn't close down his work-station before the Post Office door is
locked, by the manager and the last custommer has left the Post Office.
The manager, (an old woman), locked me out.
And then it was past closing-time.
But if the post-office clerk hadn't closed his systems early, (so that he
had
to restart them again), then I would have been out of there earlier.
It isn't good custommer-support when staff complain like this, to the
customers, even if they haven't done anything wrong, really.
I also wonder about the manager there.
When some customers, who arrived there after me, was talking through the
door.
Then she kind of hid, quite far in, in the post-office, and the new
post-office-man had to talk to the customers outside, through the door.
Just something I thought about while I complained.
I've been working as a retail manager for ten years, and didn't think this
was very good custommer-support.
At least not from the clerk who closed down his computer-systems early.
Yours sincerely,
Erik RIbsskog
Preferred contact method: Email
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