Erik Ribsskog
<eribsskog@gmail.com>
Update/Fwd: Response from ASDA (Ref #000000037492785)
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Mar 27, 2013 at 12:12 AM
To:
Noel.Wood@asda.co.uk
Hi,
I'm just back from this shop again now.
A woman in her 40's was crying, while she was walking down the aile with the Coca Cola-campaign in.
An 'idiot' was driving an electric pallet in the liquer-aile, with around a meter of plastic foil, as a kind of tail, after the pallet.
While he said 'sorry mate'.
Is that American, by the way?
In the superstore I worked in in Norway, we propably said 'sorry', but not 'mate', as far as I can remember, to the customers.
A man, that looked like my uncle Martin, was standing in the liquer-aile, with a cigarette-machine.
When I looked for the chicken-nuggets which are in the same aile as the liquer.
And an Asda-woman walked in front of me, just before I went to the self-service tills.
Possibly as if to provoce me.
At least I've complained about this, a couple of times now, that the Asda-staff are unaware, when they stand in the gateway, to this department.
When I walked in to the shop two Asda-women were standing at the side of the gateway.
But when I went to pay, for the goods in my basket, then one Asda-woman had been switched with the security-guard, it seems.
I think staff that stands in this area, should be aware of the customers.
I don't like being provoced, in the shops.
When I first tried the self-service tills, at Sainsbury's in Kensington, in London, in 2005, they had no staff standing in the midle of the passage, to the self-service tills, like at this Asda.
So this disapoints me.
Just as an update on my complaint.
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Mar 26, 2013 at 11:05 AM
Subject: Re: Response from ASDA (Ref #000000037492785)
To: Noel Wood <Noel.Wood@asda.co.uk>
Hi,
like I wrote in my last e-mail, I was wondering what Asda's policy was, regarding how staff should stand, in connection with the self-service tills.
Because then I guess I could have complained right there and then.
But I guess you don't have a policy.
Perhaps you should rebuild the self-service check-out-department, in this store, so that it has more than one enterance, I was wondering.
Just an idea.
Thank for the e-mail.
Regards,
Erik Ribsskog
Hi Erik
Thanks for contacting me about the service you've received at our Walton store.
I'm sorry when you've gone to pay for your shopping you've been met by a wall of colleagues at the self service checkout. I can appreciate how frustrating this must've been.
We work hard to make sure all our colleagues are giving the best service possible. I've contacted Carl Davies, the General Store Manager, at Walton. I've asked Carl to look into this. I trust he'll take the appropriate action.
We want all our customers to have a pleasant experience when they come into the store. If on your next visit you're still unhappy, please feel free to contact the Customer Service Team on 0800 952 0101 where we'll be happy to help.
Thanks again for contacting me. I trust on your next visit you'll have a more pleasant experience. If there is anything else I can help with, please let me know.
Kind regards
Noel Wood
Asda Service Team
0800 952 0101
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----Your Original Comments Were----
Hi,
I write to you, since I can't find Asda's general enquiry e-mail address, on your website.
I'm just back from Asda Walton now, after doing some shopping there.
I have to say that the staff there shocks me.
When I went to pay, for the goods, in my basket, at the self-service check-outs.
I was met, by a 'wall' of people.
Three women in their early twenties, and an older man.
All slim.
One of the women had an Amy Winehouse hairdo, (which was coloured in quite dark red).
And one was a blonde.
The third one could have been a brunette.
And the man was quite slim and low.
All these four were Asda-staff.
And they blocked the passage to the self-service check-outs, as if to provoce me, I think.
I could notice that the blonde Asda-woman noticed me when I walked from the newspaper-department, and towards the self service check-outs.
The four staff didn't move, when I approached them.
They blocked my way, and didn't move.
I took one step to the side, as if to use the self-service check out with a transport-band on it.
(Which I haven't used earlier.
And I would have been on dispay there, for the four staff, if I used it.
So I didn't really want to use this machine).
Then the earlier mentioned Asda-man, moved away, toward the staffed tills.
And then I could just sneak past the Amy Winehouse-hairdo Asda-woman, who seemed to be unaware of me wanting to pass her, it seemed to me.
(Even if it seems odd to me, that people can be this un-aware.
So I guess she acted, possibly).
Then I went to scan the goods in my basket, in the self-service check-out.
This shop, has a security-guard, seated, by the enterance-door.
So why do you have four staff, obstructing the custommers, like this?
This seems very odd, to me.
Do you have some problem with mafia, nazi's or 'wicka-stuff' in your shop.
What on earth is going on?
I know self-service check-outs have only been around, since 2005.
(At least that's when I first saw them, at a big Sainsbury's shop.
The one with a Starbucks-cafe in.
In Kensington, in London).
But what is really Asda's policy regarding this?
Are your staff meant to stand and obstruct the way, to the self-service tills, in a group, like I witnessed, at Asda Walton, earlier today?
(At around 10 PM, I guess).
Can you please inform me about Asda's policy regaring this?
Best regards,
Erik Ribsskog
On Fri, Mar 1, 2013 at 5:17 PM, Victoria Duffy <Victoria.Duffy@asda.co.uk> wrote:
Thank you for your email.
I'm out of the office until Monday 04 March. All emails will be actioned on my return.
If you need further assistance please contact our Customer Service Team on freephone 0800 952 0101.
Kind regards
Vicki Duffy
ASDA Service Team
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