Jeg sendte en e-post til ICO

Erik Ribsskog
<eribsskog@gmail.com>

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Response from the Information Commissioner's Office

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Erik Ribsskog

<eribsskog@gmail.com>




Thu, Apr 11, 2013 at 2:00 PM

To:
new casework <acknowledgement@ico.org.uk>





Hi,

thank you for your e-mail!

What I though of, was that people entering my flat, without an appointment, could get personal information about me, since I then don't have time to prepare the flat, for guests.

Also, the Virgin-engineer that broke my printer, also looked at my PC.

PC means Personal Computer.

So this is personal information and data.

Perhaps these people should not be three at a time, and not look at ones computer.

What if I had a girl-friend and had naked pictures of her on my computer?

There are many other examples.

I've learned about this at business-school, in Norway.

We called it 'personvern', (meaning person procection).

I think this possibly could be a case for you.

Also, I'm still wondering about Ofcoms general enquiery e-mail address.

And also Virgin's general enquiery e-mail address.

You don't seem to provide me with these?

Wouldn't it be part of your job to provide me with information like that?

Could I please have this escalated to your line-manager for a second opinion.

Regards,

Erik Ribsskog

On Thu, Apr 11, 2013 at 11:44 AM, new casework <acknowledgement@ico.org.uk> wrote:

Dear Mr Ribsskog

Thank you for your further correspondence dated 5 April 2013.

Unfortunately the matters you have raised do not appear to relate to the Data Protection Act 1998 (DPA).

The DPA is specifically concerned with ‘personal data’, and gives certain rights to individuals regarding their personal data. Personal data is information which identifies

a living individual and is all about them. An individual entering your flat without an appointment is not an issue which would be covered by the DPA.

As I outlined in my previous email, you may be best placed to raise your issues with Virgin or Ofcom directly.

If you would like more information on the DPA or clarification of the issues the office can address please see our website

www.ico.org.uk or contact our helpline on 0303 123 1113.

Yours sincerely

Amy Holmes

Case Officer

First Contact Group

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 05 April 2013 19:44
To: new casework
Cc: l.kennedy@easylaw.co.uk; emb.london; hv-02.kontakt
Subject: Re: Response from the Information Commissioner's Office

Hi,

these organisations might have a 'contact'-page, on their website.

But they don't have a general enquiery e-mail address anywhere on them.

Just for starters.

And isn't it a breach on my Data Protection, when a Virgin-guy wants to go in to my flat, without an apointment?

But if you have a general enquiery e-mail address, to Ofcom, (and Virgin), that would have been very fine!

Best regards,

Erik Ribsskog

On Fri, Apr 5, 2013 at 12:06 PM, new casework <acknowledgement@ico.org.uk> wrote:

Dear Mr Ribsskog

Thank you for your email of 4 April 2013. This was sent to the Information Commissioners Office.

The Information Commissioners Office is responsible for regulation of the Data Protection Act 1998 and the Freedom

of Information Act 2000.

From your correspondence it would appear that the issues you raise do not fall within the remit of this office. However,

I have provided links to the contact pages of Ofcom and Virgin Media which may be of use to you:

http://www.ofcom.org.uk/contact-us/

https://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=Cable&CMD=ESCALATION_REQUEST

I am sorry we were not able to be of more assistance to you on this occasion.

Yours sincerely

Amy Holmes

Case Officer – First Contact Department

The Information Commissioners Office

From: Erik

Ribsskog [mailto:eribsskog@gmail.com]

Sent: 04 April 2013 16:46
To:
Cc: emb.london; l.kennedy@easylaw.co.uk; hv-02.kontakt
Subject: Problems with Virgin Broadband

Hi,

I read about ICO on Ofcom's website.

I couldn't fine e-mail addresses to Ofcom or Virgin, so I write to you.

I was recomended Virgin, by a fellow study abroad student, at University of Sunderland, in 2004.

(For mobiles, but anyway).

I've earlier had Nextgentel, (in Norway), and BT, (at an earlier address).

They drilled a whole in the wall, and just put some paste, (or something in it), and asked me to paint over it.

Also, they were three people, and BT were only one, (at the place I lived in 2005/06).

I think this was strange.

I still use my mobile broadband, because they couldn't get it to work.

I said I'd reinstall Windows.

But that wasn't enough.

A few minuttes after the three Virgin-guys left.

I got a call from Paul, who had told me to call him tomorrow, if the broadband didn't work.

(Because I had to say something to get them out of the appartment.

So I said I'll reinstall Windows.

And if the modem still doesn't work, I'll call Virgin'.

Then a third guy; (who got here later, after the other two were finished).

An older guy named Paul.

(Who also had a Virgin uniform).

He wrote his phone-numer down, on a Virgin folder.

After asking me if I had a pen.

He then called me, just a few minutes, after they left.

And said Virgin would be back in my flat, on Wednesday morning.

To switch some stuff in the white box.

I asked him if the internet would work in the mean-time.

He said it would.

I said that then I don't any more people here to wake me up.

Then I don't want any more Virgin-staff here.

I think it's something funny going on.

I've had broadband for years, both in Norway and in the UK, and never have any of the broadband-companies wanted to come back to my flat, to switch some broadband-stuff.

And without sending a letter.

This I wanted to complain about.

Is this to install something that is breaching my data protection, I'm wondering.

This is harassment, I think.

Erik Ribsskog

____________________________________________________________________


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__________________________________________________________________

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web:
www.ico.org.uk

____________________________________________________________________


The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Information Commissioner's Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
The Information Commissioner's Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks.
__________________________________________________________________

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk