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onsdag 22. mai 2013

Jeg sendte en e-post til the Jobcentre





Gmail - Complaint/Fwd: Update/Fwd: Complaint/feedback








Gmail

Erik Ribsskog
<eribsskog@gmail.com>







Complaint/Fwd: Update/Fwd: Complaint/feedback









Erik Ribsskog
<eribsskog@gmail.com>

Wed, May 22, 2013 at 1:17 PM



To:
Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>


Cc:
"revenue.service" <revenue.service@liverpool.gov.uk>, LHT Customer Service <csc@lht.co.uk>






Hi,

I also thought of something more now, while I was home and got my Jobseekers Diary, etc.

I had to go to the Jobcentre in Aintree now, to copy the book-keeping, for my web-shop.

Even if I have a broadband-line.


This was because Rude, (or if her name was Ruth), at Birkenhead Benefit Centre, have earlier told me, that you 'don't respond to e-mails'.

This is very strange, I think.

If you have an e-mail address, you should respond to e-mails, I think.


This is 2013 and not 1993.

Most organisations have an e-mail address.

So has the Jobcentre.

And then you should reply to e-mails, I think.

That's the norm, I think.

And I haven't gotten a letter from you saying you've stopped replying to e-mails.


So the Jobcentre are bad at giving information, I think.

Another example, you have removed the phones for the unemployed, at Aintree Jobcentre.

(And possibly at all Jobcentres?).

But I can't remember that I have got a letter from you, informing about this.


Another example of poor information, from the Jobcentre.

Also, you've now stopped my Jobseekers Allowance three times, without informing me first.

And the letters you send when the Council want's to get Council Tax-arrears directly from my Jobseekers Allowance are cryptical, I think.


It isn't easy to understand them.

They are written in telegram-style, and contains lines like 'we cannot pay you jobseekers allowance from'.

And it also says my jobseekers allowance is going to be this and that, from this and that date.


So those letters are a bit cryptical, I think.

Also, when I go to the Jobcentre in Aintree, and mentions that I have very little food and no electricity.

(Like I've told Nicki and Linda in the reception window there).


Then they don't advice me what to do.

So I haven't eaten properly, now in the month of May.

They should give me a voucher for the food bank at least.

Or is it also something called hardship-payments, like I overheard another client mention, the other week at the Jobcentre.


In Norway they say the Government has a duty to guide, ('veilede'), the citizens.

Don't you say this in the UK?

That the Government should guide/advice the citizens?

When I mention I don't have much food, then the jobcentre-clerk should advice me how to get food or money for food, (and electricity), I think.


So the way the Jobcentre gives information is very poor, I think.

Also you aren't good at communication.

You use ten working days to reply to e-mails.

(Even if you often don't reply at all, I've noticed).


And the Council only use one or two days.

And some of your departments don't respond to e-mails.

So the Jobcentre is hopeless on communication and information, I think.

Also a letter to me in January, (about the book-keeping for my small web-shop), was sent to the wrong address.


(It was sent to 15 Keith Court, but I live in 10 Keith Court).

When I studied at the academy NHI, in 1991/92.

Then quality-assurance was a topic there, (a choice-topic).

This is more than twenty years ago.


Are the words quality-assurance and ISO-certifications unknown in the UK?

Why do you send letters to the wrong address?

ISO-certification would be right for big organisations like the Jobcentre, I think.


Are you just messing with me?

The Jobcentre are hopeless at information, communication and quality-assurance, it seems to me.

And I have to suffer for this, by almost starving to death, (at least I get a bit dizzy something, when I only eat rice or it could be the tap-water, that's full of some quick-silver, or something. Who knows).


So this I wanted to complain about.

With disapointed regards,

Erik Ribsskog


---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, May 22, 2013 at 11:53 AM
Subject: Update/Fwd: Complaint/feedback
To: LHT Customer Service <csc@lht.co.uk>
Cc: "revenue.service" <revenue.service@liverpool.gov.uk>, Liverpool Direct <liverpool.direct@liverpool.gov.uk>, Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>



Hi,



also, I've worked in retail in Norway, for fifteen years, and ten of

these years where in different management-roles.



And from this carriere, I remember it wasn't considered 'kosher' to

chew chewing-gum, while in the area where the custommers were.



But I couldn't help noticing that Becky was chewing chewing-gum yesterday.



Also to the Council, you library in Spellow, have some gates to the

second floor that has a poster on them, that one should close the

gates, due to children.



But almost noone closes them, maybe due to that the gate is a bit

akward to close, and the gate hasn't been oiled, so it makes a load

sound, when one close it.



(The gate to the stairs to the right, when one enters the library).



Also the library for Walton and Fazakerly, (which I've now found is

open on days that the Spellow library is closed).



They didn't let me log on, after I rebooted, yesterday.



A new library-lender, got my computer.



But I've used the computers at Sunderland City Library and Liverpool

Central Library.



(These libraries, (and Spellow Library), have the same log on system,

it seems to me).



But one are supposed to get two minutes, two log on again, before a

new lender gets ones computer.



I didn't get that yesterday.



Also on one of your computers the internet went very slow, and it had

a trojan or something on it, it seemed.



Also to the Jobcentre:



On Monday, a woman in her 50's with a greyish colour in her face, in

the reception-desk, (that one go to, to get a note, for the woman in

the reception-window).



She didn't manage the queue fine, I think.



When I got to the Jobcentre in Aintree, on Monday.



It was a postman there and a water-dispenser-supplier, it seemed.



I couldn't figure out what the postman did there.



He hang around in the queue-area with a mate, it seemed.



So I stood by the Jobseeker-machine, for a while.



And then the postman and his mate went out, it seemed.



Then I placed myself in the queue, behind the

water-dispenser-supplier, (I think he was).



The Jobcentre-woman started chatting with the supplier.



Then she suddently asked me what I wanted.



And I explained I wanted a new call-back from Birkenhead Benefit

Centre, since I hadn't gotten a call-back, Monday morning.



And that my mobile was out of credit and low on battery since I

haven't gotten my fourtnightly jobseekers allowance-payments since the

middle of April.



Things like this I explained about while the supplier also stood by

the desk there.



So this was a bit indiscrete, I think.



I've gone to three years business-school, (handel og kontor), in

Norway, from 1986 to 1989, and the first year I worked one week at the

company Kontorland, in Drammen, in Norway.



(As part of the education).



There they went to the post-office every day, I remember.



The post-man didn't go there.



Why is the post-man in the queue for the clients at the Jobcentre.



And also the water-dispenser supplier.



Doesn't these suppliers have their own enterance-door, I was wondering.



This seems a bit odd to me at least.



I would think that line really was for the jobseekers, and not for the

Jobcentre suppliers.



And shouldn't the woman who manages the queue finish serving one

person before she serves the next?



I've read about something called 'street theater', on the internet.



Was this some street theater or did someone plan to film a movie or

something there, I was wondering a bit.



Hm.



Just by the way, since I was already sending an e-mail to LHT, and

with updates to the Council and the Jobcentre.



Best regards,



Erik Ribsskog





---------- Forwarded message ----------

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Wed, 22 May 2013 11:09:28 +0100

Subject: Complaint/feedback

To: LHT Customer Service <csc@lht.co.uk>

Cc: Benefits Service <benefits.service@liverpooldirectlimited.co.uk>,

Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>



Hi,



I was at your office in Walton Road yesterday regarding a voucher for

the food bank.



The Jobcentre have stopped my jobseekers-allowance since the middle of

April, (for some reason to do with that I have a small webshop, that

they want to see the book-keeping for, it seems).



I read in your publication Moneywise Spring 2013 about that housing

associations can give people vouchers for the food-bank.



I went to your office in the afternooon, (after I was at the library

to check my e-mails etc), and was told by Duty Manager Sally Muscat,

(I think her name was), to go to St. Andrews church near the pub Black

Bull.



I thought I knew where this was.



(Since I used to live in Mandeville St., some years ago).



But it turned out the pub I thought the duty manager meant was Black House.



And the church next to that pub is called St. Mary's.



So I went back to LHT in Walton Road, to get more presice directions.



I also explained to Jackie there that I thought it would be a bit

silly to go there, without a voacher.



Jackie explained that vouchers for the food bank was something LHT had

planned to start with, but didn't start with anyway, for some reason.



Becky there called, and found out that I had to go to the Citizens

Adivce Bureau, to get the voucher.



(The one in Walton Road).



I think there is a pub named Black Bull in Aintree.



So I think the Duty Manager sent me on a thirthy minute walk without

any real meaning.



(Since I didn't have the voucher.



And since the food-bank was in Norris Green the next time, Becky found out).



So this I wanted to complain about.



Like I told Jackie I've mostly eaten rice and bread in May, since I

haven't gotten any jobseekers allowance this month.



I explained that the one stop shop in Walton, had given me the phone

number for the food-bank, (I think it must have been).



This was on Monday.



I went to the Jobcentre in Aintree, and Nicky in the reception window

there told me to go to the One Stop Shop, (Council), to get the

mentioned voucher, for the food-bank.



This was wrong information it seemed.



I explained both to Nicky at the Jobcentre and to a 'French-acting'

blonde woman in her 30's or 40's at the One Stop Shop, that I didn't

have any more credit on my mobile.



Still they didn't help me with calling this number.



(A number which I was given both by Nicky and the One Stop Shop.



233 3053.



This wasn't the right info it seemed, they should have made me a

voucher or sent me to the Citizens Advice Bureau.



Or at least lent me the phone).



I was offered to call the Jobcentre from LHT.



And they said they'd gotten the book-keeping on Monday.



Even if Nicky copied the book-keeping on Thursday, two weeks ago, tomorrow.



So I have to call back on Friday, to hear about the Jobcentre desition.



Anne at the Jobcentre told me this.



She also said they'd try to call me three times on my mobile.



But I have to save on the battery since I have no electricity now,

since the Jobcentre stopped my allowance, without a warning even.



My web-shop only sells ocationally, so I don't have much income, (if

at all), from it.



I also was at the Jobcentre in Aintree on Friday, last week.



And then Linda there told me they'd call me from Birkenhead Benefit

Centre on Monday morning.



And I kept my phone on from around 8 AM to around 11.30 AM, but noone called.



I got a bag of food, from Jackie at LHT.



And I didn't want to go to CAB with a bag of food, so I'm going there

later today.



Since the food I got was for one or two days.



But that was very kind of LHT, in this unfortunate situation, that I'm in.



I just wanted to update about a bit about this.



Hope this is alright!



Thanks again for the food and the phone-call.



A study-mate of mine from Norway has said he could borrow me some

money, but he hasn't sent any yet, on PayPal.



So I'm going to the CAB later today.



After I've done my jobsearch, etc.



Just as an update/complaint, and as feedback.



Thanks again for the food!



Yours sincerely,



Erik Ribsskog

Lagt inn av kl. 14:22
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Overhørte på Rimi Bjørndal, (jeg jobbet som butikksjef/leder i ti år, i mange forskjellige butikker), i 2003, at jeg var forfulgt av 'mafian', mm. Har etter dette ikke fått rettighetene mine, i mange saker. Blogger derfor om problemer med å få rettigheter, mm. Mine memoarer, (Min Bok 1-10), kan også finnes på johncons-blogg, (se: 'Etiketter'). Jeg blogger også om slektsforskning, (etter at min danskfødte mormor, som var etter adelige/kongelige, døde i 2009). Har også vært såvidt innom Høyre/Unge Høyre, i sin tid. Har også studert informasjonsbehandling/IT/Computing, (på NHI, HiO IU og University of Sunderland). Har også bakgrunn fra handel og kontor, (grunnkurs, økonomi med markedsføring og data). Er/var også i Heimevernet, (etter at jeg ble overført dit, etter førstegangstjeneste i infanteriet, (og en rep-øvelse i mob-hæren), i forbindelse med omorganiseringer, i Forsvaret, etter den kalde krigen). Blir også utsatt for mye nettmobbing, mm. johncons-blogg, (og mine memoarer og nettbutikk), er kjent fra TV-programmet Tweet4Tweet, i 2012, (selv om jeg måtte klage, for programmet var veldig useriøst/nedlatende, mm.).

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