Erik Ribsskog
2:23 PM (0 minutes ago)
to steve.rotheram., Phso
Ok,
could you please send the casework to him then?
I'm at the library.
Haven't got electricity, (or food), at home since the Jobcentre, (in Aintree), has just stopped my allowance for no good reason.
Thank you for your reply!
Best regards,
Erik Ribsskog
On Fri, May 10, 2013 at 3:03 PM, Phso Enquiries
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Dear Sir
Our reference: EN-161747 (please quote in any future correspondence).
Thank you for your email of 3 May 2013. You say that the Ombudsman in Norway does not ask you to write MPs and that you find this a bit strange.
I am sorry that you find this requirement strange. As I have explained, by law, only an MP can pass a complaint to us about government departments, agencies or organisations. We cannot consider a complaint until an MP has asked us to.
It is up to the MP whether to pass your complaint to us or not. MPs often try to resolve complaints they receive from the public themselves. You can check who your local MP is by contacting the House of Commons Information Office using the contact details I gave you previously.
Until an MP has passed your complaint to us, we cannot take any action on your complaint.
I hope this has clarified matters for you.
Yours faithfully
Imogen Pearce
Customer Services Officer
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
T: 0345 015 4033
E: phso.enquiries@ombudsman.org.uk
W: www.ombudsman.org.uk
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