Erik Ribsskog
<eribsskog@gmail.com>
RE: Post Office Ref: 1-2609935163
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Sep 18, 2013 at 2:19 PM
To:
"customercare@postoffice.co.uk" <customercare@postoffice.co.uk>
Hi again,
the reason I want these certificates of posting is that I read, (in 2010 when I started the business), that one could get compensation, if packets are lost in the post, with these certificates.
The compensation was then up to £30-40, as I remember it.
It seems from your web-site that its now just £20.
The branch manager ridiculed me when I mentioned that I wanted the certificate, to 'insure' the packet.
Since the 'insurance-amount' was only: 'that's only about twenty pounds'.
(Like he said).
So you've halfed the 'insurance-amount', since 2010, it seems.
And you ridicule the customers who wants to have this 'insurance'.
It's inpolite and more or less hostile, from the Post Office, I think.
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Sep 18, 2013 at 12:34 PM
Subject: Fwd: Post Office Ref: 1-2609935163
To: "customercare@postoffice.co.uk
Hi,
I'm refering to your letter from 17/9, which I received today.
I'm refering to your letter from 17/9, which I received today.
The Post Office told me in an e-mail from 15/8 that I could use the Bulk Certificate of Posting, for as little as one customer/item.
Yet, when I try to do this, they refuse to stamp the form.
They've also earlier refused to issue me with certificates of posting, (even the manual ones), when I've sent packets from my web-shop, from this Post Office.
Yet, you don't give me a voucher, as an apology, since you have failed to give me good customer service and since you have given me the wrong information.
Or have you?
Is it so that Bulk Certificate of Posting-forms can't be used for only one customer/item?
Was the Branch Manager wrong?
If so, why don't you teach your staff about all your different forms?
You also have a fourth Certificate of Posting, I remember, that is printed by PayPal, when one buy PayPal-stamps.
Your website only seem to explain about one type, (the bulk one):
http://www.royalmail.com/
Why don't you inform about all the different types of Certificates of Posting, on your website?
It seems like you're run by the mafia, (or something), when you don't give compensation/vouchers, when you 'mess up', like this.
It seems like you're run by the mafia, (or something), when you don't give compensation/vouchers, when you 'mess up', like this.
Could you please escalate to your line-manager?
Your letter is also sloppy, with different left margins.
And you say all types of Certificates of Posting are normally used when sending a high number of items?
Surely thats just right for the bulk one?
And you write that this is something I feel?
This is something you've written to me in e-mails that I can use the Bulk certificates for only one item.
And you say this is something I feel?
Paula Loach from the Post Office wrote to me on 6/9, (about the Branch Manager):
'He explained that he associates the Bulk Certificate of Posting for customer posting several mail items'.
Paula Loach from the Post Office wrote to me on 6/9, (about the Branch Manager):
'He explained that he associates the Bulk Certificate of Posting for customer posting several mail items'.
But is he right or wrong?
This isn't about my feelings, I think.
This isn't about my feelings, I think.
This is about that the Branch Manager isn't sure about how to deal with Bulk Certificate of Posting-forms.
You have told me on 15/8, in an e-mail that I can use these forms, for as little as one item.
But the Branch Manager 'associates' in a special type of way.
What was right here?
Was the information you gave me on 15/8 right?
Or was the association made by the Branch Manager right?
Why do you give me information, (that I can use those forms for only one item), that you haven't told the Post Office-staff?
Is this just to ridicule me since my business isn't that big yet, and I sometimes only post one item?
I must have bought stamps from you for around a thousand pounds now.
When you treat your customers like this, they start to hope that the Post Office gets more competition.
Then I wonder if e.g. the Danish Post Office are going to open branches in the UK, since its now the EU.
Please be so kind as to escalate this to your line-manager so that he/she can have a look at this and perhaps explain about this a bit clearer.
And perhaps give some type of compensation to me, in a 'western' way, and not like in communist-Russia, where they didn't treat customers that fine, I think.
(Much like the Post Office, one could say, I think).
Erik Ribsskog
---------- Forwarded message ----------
Date: Wed, Sep 4, 2013 at 8:20 AM
Subject: RE: Post Office Ref: 1-2609935163
To: eribsskog@gmail.com
Dear Mr Ribsskog
Thank you for your email, which I have passed to our Customer Care Team who were dealing with your complaint.
If you need to contact us, please phone us on the number shown below quoting the above reference number. Or you can email us via customercare@postoffice.
Kind regards
Kevin Storr
Customer Service Advisor.
Telephone: 08457 22 33 44
Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)
------ ORIGINAL MESSAGE -----
FROM: Erik Ribsskog <eribsskog@gmail.com>
TO: "customercare@postoffice.co.uk
SENT: 30 August 2013 18:35:30 (GMT Standard Time)
Hi,
today I was at the Post Office in Winslow St. / County Rd., again.
I had brought my Bulk Certificate of Posting.
The man there, (in his 50's), refused to stamp the Certificate of
Posting, that I'd made.
He just made a 'proof of posting'.
I wanted a 'Certificate of Posting'.
Why do you operate with both certificates and proofs of posting?
Is it to confuse the custommers?
When I lived in Sunderland, I got something called 'Horizon
Certificate of Posting'.
Then next time I go there, I'm going to print out your e-mail, from
15/8, and show them that the form I made can be used for as little as
one custommer.
The post-office man today said it was only if I wanted to send 'many
letters'.
I get annoyed, it's like the Post Office is just telling me a lot of
different lies everytime I go there.
This doesn't add up.
I try to run a web-shop fine and I get cr*p like this.
It's a scandal I think.
Erik Ribsskog
PS.
I attach what I got today.
It seems your staff doesn't want to serve me, and make certificates of
posting.
Is it because then you think you can 'mess' with the packets, if I
don't have the certificates?
On Thu, Aug 15, 2013 at 2:28 PM, Paula Loach <paula.loach@royalmail.com>
wrote:
> Customer Service Centre
> PO Box 740
> Brampton
> BARNSLEY
> S73 0ZJ
> Tel 0845 722 33 44
> Fax 01226 273690
> Textphone (for people who are deaf
> or hard of hearing) 08457 22 33 55
> Email customercare@postoffice.co.uk
>
> Ref: 1-2609935163
>
>
>
> Date: 15 August 2013
>
>
> Dear Mr Ribsskog
>
>
>
> Thank you for your email dated 14 August 2013.
>
>
>
> I understand you would like to know if you are able to use the online
Bulk
> Certificate of Posting form for each individual customer. I confirm that
> this form can be used from 1 to 30 customers, there is no minimum
> requirement.
>
> It may help if I explain that you can also print an individual
Certificate
> of Posting once you have bought a postage label by Royal Mail Online
Postage
> or through eBay. The certificate needs to be stamped by Post Office staff
to
> be a valid proof of postage.
>
>
>
> I do hope that the above information will be of assistance.
>
>
>
> If we can be of any further assistance please do not hesitate to contact
us
> again by emailing customercare@postoffice.co.uk or by clicking reply to
this
> message.
>
> Yours sincerely
>
> Paula Loach
>
> Paula Loach
> Customer Care
> Telephone: 08457 22 33 44
> Textphone: 08457 22 33 55 (For the deaf and Hard of Hearing)
> Email address: customercare@postoffice.co.uk
>
> If you have difficulty reading this e-mail, it is available in a
different
> format free of charge. Just telephone 08457 22 33 44
>
>
>
>
>
>
>
>
>
>
> ______________________________
> ******************************
> This email and any attachments are confidential and intended for the
> addressee only. If you are not the named recipient, you must not use,
> disclose, reproduce, copy or distribute the contents of this
communication.
> If you have received this in error, please contact the sender and then
> delete this email from your system.
>
> ROYAL MAIL GROUP LIMITED registered in England and Wales at 100 VICTORIA
> EMBANKMENT, LONDON EC4Y 0HQ with the registered company number 04138203
>
> ******************************
(See attached file: proof of posting.jpg)
******************************
This email and any attachments are confidential and intended for the
addressee only. If you are not the named recipient, you must not use,
disclose, reproduce, copy or distribute the contents of this communication.
If you have received this in error, please contact the sender and then
delete this email from your system.
ROYAL MAIL GROUP LIMITED registered in England and Wales at 100 VICTORIA
EMBANKMENT, LONDON EC4Y 0HQ with the registered company number 04138203
POST OFFICE LIMITED registered in England and Wales at 148 OLD STREET,
LONDON EC1V 9HQ with the registered company number 02154540
******************************
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