Jeg sendte en ny e-post til the Parliamentary and Health Service Ombudsman

Erik Ribsskog
<eribsskog@gmail.com>

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Our reference EN-178255

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Erik Ribsskog

<eribsskog@gmail.com>




Fri, Jan 10, 2014 at 12:24 AM

To:
Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>, sande.vgs@vfk.no

Bcc:
Postmottak Sivilombudsmannen <postmottak@sivilombudsmannen.no>, justitieombudsmannen@jo.se, Politikk Høyre <politikk@hoyre.no>, steve.rotheram.mp@parliament.uk

Hi,

I've gone to commerce and office-school, in Norway, (data and
information management economist-line, for three years).

And from what I remember, from that upper secondary education.

Then the role of the government is to serve the citizens.

So that a government-department can't simply forward an e-mail, (or
find an e-mail-address), that I don't understand.

I've also worked as a store manager, in Rimi/ICA, in Norway.

And if a customer had called to the wrong shop, then we would give
them the phone-number, to the right shop.

So this is 'red tape', I think.

I'm going to send copies of this e-mails, to my upper secondary
school, in Norway, (so they can correct me, if I remember wrong, from
this commerce and office-education).

To the Norwegian ombudsman, (and the Swedish ombudsman, since I also
have a Swedish great-great-grandfather, shoe-maker Olof Olsson
(Brunmark), from Sweden and Svelvik, Norway).

To the conservative party in Norway, (I was in their youth-party a
bit, in the 1990's).

And to my local MP.

Regards,

Erik Ribsskog


On Thu, Jan 9, 2014 at 4:08 PM, Phso Enquiries
<Phso.Enquiries@ombudsman.org.uk> wrote:
> RESTRICTED
>
> We are committed to keeping your information secure.  As part of that commitment we have decided that when we send you information by email we may have to remove some details.  This includes information that may identify you, any other person and sometimes the organisation complained about.
>
> Our reference EN-178255 (Please quote in any future correspondence with us)
>
> Dear Sir
>
> Thank you for your email of 8 January 2014. You state that you do not understand why we cannot tell the Independent Police Complaints Commission to unblock your email since they are part of the government.
>
> Our role is to consider complaints that the NHS in England and government departments in the UK, have not acted properly or fairly, or has provided a poor service.  The list of bodies we can consider complaints about is listed here:
> http://www.ombudsman.org.uk/make-a-complaint/how-to-complain/government-departments-and-other-public-bodies-which-the-ombudsman-can-investigate#i
>
> We cannot look at complaint about the police or the IPCC and hold no jurisdiction or power over these organisations. Therefore, we cannot tell the IPCC to unblock your email address.
>
> You state that we could simply forward your email. You should be aware that the role of the Parliamentary and Health Service Ombudsman is that of a complaint handler. We do not provide an advocacy service, nor can we act on the behalf of a complainant, regardless of whether their complaint comes within our remit or not. We are both an independent and impartial organisation; therefore, it would not be appropriate for us to act on your behalf and forward your email to the IPCC as you have requested. In my email of 8 January 2014 I outlined two options; that you may wish to contact their helpline or use an alternative email address.
>
> Further emails addressed to myself about this matter will be acknowledged, but may not be responded to, as there is nothing further I can add in addition to the information and advice I have already provided to you. If you are unhappy with the service we have provided you can follow the advice on our website www.ombudsman.org.uk/make-a-complaint/unhappy-with-our-service.
>
> Yours faithfully
>
> Laura Dear
> Customer Services Officer
> Parliamentary and Health Service Ombudsman Millbank Tower Millbank London SW1P 4QP
> Telephone: 0345 015 4033
> Email: phso.enquiries@ombudsman.org.uk
> www.ombudsman.org.uk
>
>
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