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Erik Ribsskog

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Complaint about Tesco/Fwd: Update/Fwd: TES4298701NI: Re your recent enquiry

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Erik Ribsskog	Sat, May 24, 2014 at 4:46 AM
To: sales@oslobors.no
Hei, sender om dette til dere og. Jeg bare lurte på om dere har den 'vanlige' e-post-adressen til London Stock Exchange. For jeg fant ikke den adressen, på deres nettsted. På forhånd takk for eventuell hjelp! Mvh. Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Sat, May 24, 2014 at 4:37 AM Subject: Complaint about Tesco/Fwd: Update/Fwd: TES4298701NI: Re your recent enquiry To: realtimedata@lseg.com Hi, Tesco doesn't want to send me an organisation-map. (Their customer-service confuse me, since they have two different customer-service-departments, it seems. For some unclear reason. So I would have wanted to see an organisation-map, (to know how to escalate. But Tesco doesn't want to send me any such organisation-map, it seems. Can I complain about this to the stock-exchange, I was wondering. Thanks in advance for any help! Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Mon, Oct 14, 2013 at 6:57 PM Subject: Update/Fwd: TES4298701NI: Re your recent enquiry To: Tesco Customer Service <customer.service@tesco.co.uk> Hi, I've thought more about this now. I wondered if you could please send about this to the area-manager, for this store, (Tesco Metro Walton Liverpool). Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Mon, Oct 14, 2013 at 3:27 PM Subject: Re: TES4298701NI: Re your recent enquiry To: Tesco Customer Service <customer.service@tesco.co.uk> Hi, ok, so Colin has his own surveys, on his own initiative? Aren't surveys like this usually initiated by the head-office? Also, I have both sister and a steph-sister. So I know that a blouse is a shirt, with buttons on the wrong side. But this woman was wearing a big, white jacket like a doctor or something. I don't think you should listed to much to your store-manager Colin. I have complained about him on your Facebook-group recently for having three different types of baskets instead of one. I also think staff who work doing surveys should have id-signs. I've worked as a store manager in Norway, and there we had mystery shoppers, and not this. This seems very odd to me now. This 'doctor-jacket-woman' was also standing under a sign for Tesco Bank. And she was holding a tablet like Tesco now has started selling, (and have big adverts for, outside the stores). So it seemed at first she was selling the tablets. Then that she sold bank-solutions. Then she explained it was a survey. So this was very confusing, I think. This is one in a row of many complaints about this store, (Tesco Metro Liverpool Walton). I think someone at your head-quarter should have a look at them collected. Erik Ribsskog On Mon, Oct 14, 2013 at 11:58 AM, <customer.service@tesco.co.uk> wrote: Dear Erik Thank you for replying to me. I have spoken to Colin the store manager who has assured me this was a survey to collate information on the store. The person was wearing a white blouse and had a tablet and she wasn’t wearing ID as this was just for how the store is performing. Colin has advised me this was not Candid Camera and just a survey for the store. If I can be of any further assistance, please do not hesitate to contact me. Kind regards James Elliot Tesco Customer Service .................. Original Message .................. To: customer.service@tesco.co.uk From: eribsskog@gmail.com Received: 08/10/2013 Subject: Re: TES4298701NI: Re your recent enquiry Hi, she said it was 'Tescos'. Shouldn't she have said 'Tesco Walton' then? And why no uniform or ID? A poster on the wall advertised for Tesco Banking. And the tablet looked like the one Tesco sells. And the womans white jacket looked like something a doctor would have worn. I this this incident was odd. Are you sure this wasn't some kind of candid camera? Could you escalate to your line-manager for a second opinion, please? Best regards, Erik Ribsskog On Tue, Oct 8, 2013 at 5:09 PM, <customer.service@tesco.co.uk> wrote: > ** > Dear Erik > > Thank you for contacting us. > > My name is James; I am the Customer Service Manager responsible for > responding to your email.This would have been a survey carried out by the > store and they would be looking for customers input into how they feel the > store is performing. > > If I can be of any further assistance, please do not hesitate to contact > me. > > Kind regards > > James Elliot > Tesco Customer Service > > [image: Tesco Logo] > > .................. Original Message .................. > > To: customer.service@tesco.co.uk > From: eribsskog@gmail.com > Received: 07/10/2013 > > > Subject: Update/Fwd: Update/Fwd: Email to the Chief Executive's Office > > Hi, > > today I was stopped by a woman with a tablet-PC right where you displayed > you tablet-PC's last week. > > She had no form of id, just said her company was 'Tescos'. > > No uniform but a white coat, like a doctor? > > She asked me all kinds of questions about Tesco and Tesco Walton. > > Was this some 'candid camera'-stuff or was this something from Tesco? > > Erik Ribsskog > > > ---------- Forwarded message ---------- > From: Erik Ribsskog <eribsskog@gmail.com> > Date: Mon, Jul 29, 2013 at 1:05 PM > Subject: Update/Fwd: Email to the Chief Executive's Office > To: ceo.customerservice@tesco.co.uk > > > Hi again, > > and do you have an organisation-map. > > Because I wonder what is this CEO customer service really? > > Because you also have an e-mail address which is called: customer.service@ > Tesco.co.uk. > > So I think it's a bit many departments with you that deal with > custommer-service. > > So I would have please wanted an organisation map. > > So that I could understand how your customer-service is organised. > > (And supposed to work). > > Best regards, > > Erik Ribsskog > > > ---------- Forwarded message ---------- > From: Erik Ribsskog <eribsskog@gmail.com> > Date: Mon, Jul 29, 2013 at 12:49 PM > Subject: Re: Email to the Chief Executive's Office > To: ceo.customerservice@tesco.co.uk > > > Hi, > > and how do you explain that Tesco wants to have many different types of > baskets with the same volume that doesn't mix/stock? > > Also, it's not the first time I've complained about the Sun Sip-cola being > sold out. > > I think it's better if your office serves as a buffer, between me and the > Tesco Walton-employees, if that's alright. > > I would have liked to asked your line-manager if that's alright. > > And I would have wanted him/her to explain about the 'basket-case'. > > Thanks in advance for the help with this. > > Erik Ribsskog > > > On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.uk> wrote: > > > ** > > ** > > Dear Mr Ribsskog > > > > Thank you for your patience while this matter has been investigated. > > > > It was disappointing to learn that our Walton store did not have the > items > > you wanted in stock during your visit on the 23rd July, I am sorry for > the > > inconvenience caused. > > > > I have raised with matter with Colin Richardson, the Walton Store > Manager, > > he has asked me to pass on his apologies to you. Colin has advised that > the > > items are now back in stock and that he would be happy to meet with you > in > > store to discuss any concerns you may have. He has also advised that he > > would like to give you a couple of bottles as a way to apologise for this > > matter arising. > > > > I have reviewed the previous correspondence you have had with this office > > and I can confirm that our position is unchanged with regard to our > > baskets. I am sorry that you will be disappointed with my response. > > > > Thank you for taking the time to contact the Chief Executive's Office. If > > you have any further queries please don't hesitate to get back in touch. > > > > > > Kind regards > > > > David Upstone > > Customer Service Executive > > > > [image: Tesco Logo] > > > > .................. Original Message .................. > > > > To: ceo.customerservice@tesco.co.uk > > From: eribsskog@gmail.com > > Received: 26/07/2013 > > > > > > Subject: Re: Email to the Chief Executive's Office > > > > > > Ok, > > > > I've sent you a lot of complaints earlier, you see. > > > > And I started sending them to this e-mail address, a couple of years > ago, I > > think. > > > > So now I send all the Tesco-complaints to this e-mail-address. > > > > Tesco Walton and Tesco Superstore Liverpool One also have a problem I > > wanted to complain about, by the way. > > > > And that's the baskets. > > > > Tesco Walton now have three different types of baskets. > > > > One type which is made of dark blue plastic. > > > > One type which is made of a bit less dark blue plastic. > > > > And a type which is made of metal. > > > > And these three basket-types doesn't stock with the other basket-types. > > > > So it's a bit chaotic in the check-out-area, with the baskets. > > > > Since they don't stock. > > > > If I put a dark blue basket on top of a less dark blue. > > > > Then the dark blue basket doesn't fit, in the less dark blue. > > > > Even if they are about the same size, in litres, (it looks like to me). > > > > Also the metal ones are about the same size in litres, (like it looks to > > me). > > > > I think it's odd that a big organisation like Tesco isn't stream-lined. > > > > I have to focus on the baskets when I shop at Tesco Walton. > > > > It's like you have to be an expert on Tesco-baskets to shop there, I'd > say. > > > > It's like you want to bully the custommers from Sainsbury and Asda who > want > > to try Tesco for a change. > > > > Then you aren't going to get many new customers, perhaps. > > > > If this isn't something you do to make people use the trolleys then. > > > > Because I've worked in a grocery-chain named Rimi, in Norway. > > > > And they were a bit sceptical with having baskets, in the shops. > > > > They only wanted trolleys, (for the customers). > > > > Since customers with trolleys usually buy more, than if they use a > basket, > > to put their groceries in. > > > > But three types of baskets. > > > > Which doesn't stock. > > > > I think this is how a shop in the third world would have done it. > > > > Why aren't you more stream-lined, (and 'Western'), I'm wondering. > > > > And it's almost the same at Tesco Liverpool One. > > > > Except that I haven't seen the metal-baskets there. > > > > But they have two types of blue baskets, (with the same volume), that > > doesn't mix, when one stock them. > > > > And that's odd for a new shop like that. > > > > Liverpool One has only been around for two or three years. > > > > And this is also a Super-store. > > > > So then it looks like to me that Tesco has problems when they want to > have > > a 'chaos-system', like this, with the shopping-baskets. > > > > (I've studied Information Management and have gone to commerce-school and > > have worked as a retail-manager. > > > > We learned at commerce-school that 'the custommer is always right'. > > > > But I don't think Tesco agrees with this, when I see many different types > > of baskets, that doesn't stock, in your shops. > > > > Then I wonder if the whole Tesco-chain has lost a bit control, to be > > honest. > > > > Erik Ribsskog > > > > > > On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.uk> > wrote: > > > > > ** > > > > > Our Ref 15143479 > > > > > > Dear Mr Ribsskog > > > > > > Thank you for your email addressed to our Chief Executive, to which I > > have > > > been asked to respond. Please accept my apologies for the delay in > doing > > > so. > > > > > > I am currently looking into your concerns and I will be in touch as > soon > > > as I have a response. > > > > > > Thank you for your patience in the meantime. > > > > > > Kind regards > > > > > > David Upstone > > > Customer Service Executive > > > > > > [image: Tesco Logo] > > > > > > .................. Original Message .................. > > > > > > To: ceo.customerservice@tesco.co.uk > > > From: eribsskog@gmail.com > > > Received: 23/07/2013 > > > > > > > > > Subject: Complaint about Tesco Walton > > > > > > Hi, > > > > > > in this shop both brands of your budget-colas, (in two-litre bottles), > > were > > > sold out today. > > > > > > Both Sun Sip and your own brand. > > > > > > And also two types of budget orange juice was sold out. > > > > > > The one in plastic-botles and the one in cartoon. > > > > > > Regards, > > > > > > Erik Ribsskog > > > ------------------------------ > > > > > This is a confidential email. Tesco may monitor and record all emails. > > The > > > views expressed in this email are those of the sender and not Tesco. > > > > > > Tesco Stores Limited > > > Company Number: 519500 > > > Registered in England > > > Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire > > EN8 > > > 9SL > > > VAT Registration Number: GB 220 4302 31 > > > > > >