Jeg sendte en e-post til Scottish Power

Erik Ribsskog

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RE: Fwd: Complaint

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Erik Ribsskog	Tue, Aug 5, 2014 at 6:34 PM
To: CONTACTUS@scottishpower.com Cc: Liverpool Direct
Hi, thank you for your e-mail! It's fine that you have fixed this, I think. And by the way, last year, I contacted the Council, regarding some fly-tipping, of garbage, in Keith Avenue. And I took a digital photo of this, to show the Council. And on that photo I noticed some grafiti, on a type of box, on the pavement. The Council sorted the problem with the garbage fly-tipping. But they didn't want to sort the grafitti-problem. They told me this street-furniture, (like they called it), belonged to Scottish Power. And they wanted me to contact Scottish Power about this. This was really just some secondary stuff, that I noticed by co-incident, when I reported about the garbage fly-tipping. So I thought the Council could have sorted about the grafitti, as well. (Since I guess you rent this 'street furniture', from the Council). So this was poor customer-service, from the Council, (I think I have to say). But I tried to write about this anyway, on your Facebook-page, (because I've had some mix-up-problem with your e-mail-address, untill I found the right one again, (the one you are writing from), recently, in one of your folders, that you sent me, I think). I'm don't react that much on grafiti, (I've lived in Oslo, for fifteen years). So I don't remember if the grafiti is still there. But if I should guess, I think it still is. So I thought I could try to report about this (again) now, while I'm corresponding with you. I hope this is alright! Yours sincerely, Erik Ribsskog On Mon, Aug 4, 2014 at 5:42 AM, <CONTACTUS@scottishpower.com> wrote: Dear Mr E Ribsskog, I am sorry you have experienced a problem with your Scottishpower account and difficulty in contacting us. Please be advised I have now correct the address details on record and also your name on our account system. I trust that the above meets with your satisfaction. If you have any further questions, you can use our online Customer Service Support Centre, here you will find information that most of our customers want to know. http://www.scottishpower.co.uk/support-centre Alternatively you can contact us at customer.services@scottishpower.com or via the web at http://www.scottishpower.co.uk Kind Regards Stephen Barnes Scottishpower Customer Services -----Original Message----- From: Erik Ribsskog Date: 14.07.2014 17:41:55 To: genesys.routing@scottishpower.com Cc: Subject: Fwd: Complaint Hi, I'm trying to send this again. Since the other e-mail-address I have for you here, (Customer.Services@scottishpower.plc.uk), doesn't work, it seems. Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog Date: Mon, Jul 14, 2014 at 6:32 PM Subject: Complaint To: ScottishPower Customer Services Hi, I wanted to complain about that you spell my last-name wrong, on your statements. (I attach a scan of one of your last letters). You also write my address a bit wrong. (You write Keith Court, 10 Keith Avenue. While it should be: Erik Ribsskog 10 Keith Court Keith Avenue Liverpool L4 5XJ). I hope you can fix this on your computer-system. Best regards, Erik Ribsskog =============================================================== Please consider the environment before printing this email. If you have received this message in error, please notify the sender and immediately delete this message and any attachment hereto and/or copy hereof, as such message contains confidential information intended solely for the individual or entity to whom it is addressed. The use or disclosure of such information to third parties is prohibited by law and may give rise to civil or criminal liability. The views presented in this message are solely those of the author(s) and do not necessarily represent the opinion of Iberdrola, S.A. or any company of its group. 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