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Erik Ribsskog
Reminder/Fwd: Your two letters dated 5/9
Erik Ribsskog 5. oktober 2017 kl. 01:24
Til: Customersolutions
Kopi: osenquiries@os-energy.org
Hi,

I can't see that I've received a reply to this e-mail, so I'm sending a reminder about this.

Hope this is alright!

Best regards,

Erik Ribsskog


---------- Forwarded message ----------
From: Erik Ribsskog
Date: 2017-09-16 22:17 GMT+01:00
Subject: Re: Your two letters dated 5/9
To: Customersolutions


Hi,

Thank you for your e-mail.

I screened both the letters, but it wasn't obvious that one was for gas and one for electricity, I think.

Perhaps that should have been made a bit more clear?

Also, since I sent the last e-mail I've gotten a new letter from you, where you ask me to read the gas-meter.

After looking 'everywhere' for that meter, I now think it must be, in a white box, outside the house.

And it seems I need a type of triangular key, to open that box.

And also, (from searching on Google), it seems energy-companies sometimes send these keys in the post, to their custommers.

So I wonder if you could please send me one of those meter-box-keys, please.

Thanks in advance for any help!

Best regards,

Erik Ribsskog



2017-09-12 10:32 GMT+01:00 Customersolutions :
Dear Mr Ribsskog



Thank you for your email.



I can confirm that you do have two account numbers; (sensurert av johncons-blogg) for gas and (sensurert av johncons-blogg) for electricity.



These letters were sent to you following the account being put into your name.



Should you have any further queries please don’t hesitate to contact us by email or on 0800 096 900.



Yours sincerely

Francessca



From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 11 September 2017 09:36
To: Complaints Resolution Manager
Subject: Your two letters dated 5/9



Hi,


I've gotten two almost identical letters from you, (both from 5/9).


The letters are about two different contract account numbers, (sensurert av johncons-blogg), with both account-numbers registered to me, (it seems).

Is this right, that I should receive more than one letter from you, (I was wondering).

Regards,

Erik Ribsskog

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