Erik Ribsskog <eribsskog@gmail.com>
RE: Fw: Freedom of Information Request ? FOI2020/00933 CRM:0033103351
Erik Ribsskog <eribsskog@gmail.com> 22. juni 2021 kl. 03:00
Til: flagcaseadvisor <flagcaseadvisor@postoffice.co.uk>
Kopi: Terje Meyer <Terje@aspelund.no>, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>, abuse@telia.com, polboard <polboard@postoffice.co.uk>, Club Creo <info@clubcreo.com>, firmapost@nkom.no, Politikk Høyre <politikk@hoyre.no>, Akademikerforbundet <post@akademikerforbundet.no>, post <post@finanstilsynet.no>, "post@inkassoklagenemnda.no" <post@inkassoklagenemnda.no>, "postmottak@sivilombudsmannen.no" <postmottak@sivilombudsmannen.no>, polcustomercare@royalmail.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, EK Kristiansand kundeservice <kristiansand.kundeservice@posten.no>, postmottak@sd.dep.no, CustomerCare <CustomerCare@postoffice.co.uk>, Finn.Kinserdal@nhh.no, nhh.postmottak@nhh.no, juridisk <juridisk@datatilsynet.no>, Faktura RB <Faktura.RB@posten.no>, "information.rights" <information.rights@postoffice.co.uk>, Rebecca Redmond <rebecca.redmond@royalmail.com>, paula.vennells@postoffice.co.uk, information.requests@ofcom.org.uk, OCCtelecoms <OCCtelecoms@ofcom.org.uk>, Phso Enquiries <phso.enquiries@ombudsman.org.uk>, tr@forbrukertilsynet.no
Hi,
but since this started in the UK, with the advice, from your 'Arcadia-cruise-ship-woman', at the post-office in Winslow Street, in Walton.
Then I think one have to say, that the Post Office are involved.
So this is 'ansvarsfraskrivelse', like we say in Norway.
That you try to run away from your responsibility.
So this I have to complain about.
I want a reply from a superior about this.
You can't blame it all on others, when it was you who started this.
Erik Ribsskog
tir. 16. mar. 2021 kl. 12:09 skrev flagcaseadvisor <flagcaseadvisor@postoffice.co.uk>:
Dear Ribsskog
Thank you for your futher email.
As previously advised, as your complaint relates to the Norwegian Post Office (Posten), we're unable to help you here at Post Office. The UK Post Office are unable to control the actions of Posten or have any influence over their returns policies or the costs incurred when returning parcels to Posten.
We’re also unable to investigate historical complaints relating to advice or service in a UK Post Office dating back that far and Posten are best suited to assist you with the current issues you’re experiencing.
Thank you for contacting us.
Yours sincerely
Kelly Innes
Office of the Group Chief Executive
flagcaseadvisor@postoffice.co.uk
Post Office Limited is committed to protecting your privacy, information about how we do this can be found on our website at www.postoffice.co.uk/privacy
From: Erik Ribsskog <eribsskog@gmail.com>
Sent: 16 March 2021 04:57
To: flagcaseadvisor <flagcaseadvisor@postoffice.co.uk>
Cc: Terje Meyer <Terje@aspelund.no>; elh <elh@forbrukertilsynet.no>; inger.lise.blyverket <inger.lise.blyverket@forbrukerradet.no>; fmovpost <fmovpost@fylkesmannen.no>; post <post@finkn.no>; abuse@telia.com; polboard <polboard@postoffice.co.uk>; Club Creo <info@clubcreo.com>; firmapost@nkom.no; Politikk Høyre <politikk@hoyre.no>; Akademikerforbundet <post@akademikerforbundet.no>; post <post@finanstilsynet.no>; post@inkassoklagenemnda.no; postmottak@sivilombudsmannen.no; polcustomercare@royalmail.com; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>; EK Kristiansand kundeservice <kristiansand.kundeservice@posten.no>; postmottak@sd.dep.no; CustomerCare <CustomerCare@postoffice.co.uk>; Finn.Kinserdal@nhh.no; nhh.postmottak@nhh.no; juridisk <juridisk@datatilsynet.no>; Faktura RB <Faktura.RB@posten.no>; information.rights <information.rights@postoffice.co.uk>; Rebecca Redmond <rebecca.redmond@royalmail.com>; paula.vennells@postoffice.co.uk; information.requests@ofcom.org.uk; OCCtelecoms <OCCtelecoms@ofcom.org.uk>; Phso Enquiries <phso.enquiries@ombudsman.org.uk>
Subject: Re: Fw: Freedom of Information Request ? FOI2020/00933 CRM:0033103351
Hi,
the problem is, that when I contact Posten, then the same contact-center-staff just take turns, sending their replies, again and again.
(This has happened like once a week for a year now).
And all the contact-center-staff refuse to escalate, to a superior.
And on the Posten website, it doesn't say contact-information/email-address for the CEO, (a woman named Wille).
So it's like something from hell.
Because it isn't possible to get contact-information for any responsible executives/managers, at Posten, it seems.
So it's moronic, (I have to say).
And this takes a lot of my time, (returning the parcels and compaining about the invoices), and also the trolls aren't stopped.
I also send copy-emails to Nkom who are the Goverment organisation that looks after Posten, (that Posten do their job right).
But they, (like the rest of the Norwegian society), seems completely disinterested in this, and don't even reply.
And this was started in the UK, when I asked your staff, at the Post Office in Walton, (I think it was in Winslow Street), about how to return mail, that was for the previous tenants, when I lived.
I then got a reply, that the Post Office only looks at the address, and not at the names.
But when I grew up, in Berger, (postcode: 3075), in Norway.
Then my grandmother whould chat with the Post Office-woman every time she put a letter wrong, (I got my post, mostly to my grandmother, and then to my flat, where my father forced me to grow up alone, and then in the summer-holiday they would put my letters in my bonus-mothers post-case sometimes).
So I'm not sure about that the post-people only looking at addresses.
That wasn't the case in the 80's, as I remember it.
So I think the Post Office-people where possibly drinking at work, when they put the letters, for the earlier tenants, in my post-case, (in 10 Keith Court, in Walton).
So this I have to complain about.
Erik Ribsskog
tor. 14. jan. 2021 kl. 10:19 skrev flagcaseadvisor <flagcaseadvisor@postoffice.co.uk>:
Dear Ribsskog
Thank you for your recent emails to Post Office. I understand that you recently made a Freedom of Information Request, which was responded to by Kerry Moodie at our Information Rights Team, but you remain unhappy with the situation.
Regretfully, as your complaint relates to the Norwegian Post Office (Posten), I'm afraid we're unable to help you here at Post Office. Both the UK Post Office and Royal Mail Group are unable to control the actions of Posten or have any influence over their returns policies or the costs incurred when returning parcels to Posten.
I'm very sorry we're unable to help on this occasion, however I would recommend contacting the postal service charging you for these returns and raise your concerns with them about unwanted mail being received.
Thank you for contacting us.
Yours sincerely
Kelly Innes
Office of the Group Chief Executive
flagcaseadvisor@postoffice.co.uk
Post Office Limited is committed to protecting your privacy, information about how we do this can be found on our website at www.postoffice.co.uk/privacy
From: Erik Ribsskog <eribsskog@gmail.com>
Sent: 13 January 2021 05:24
To: information.rights <information.rights@postoffice.co.uk>
Cc: Terje Meyer <Terje@aspelund.no>; elh@forbrukertilsynet.no <elh@forbrukertilsynet.no>; inger.lise.blyverket@forbrukerradet.no <inger.lise.blyverket@forbrukerradet.no>; fmovpost <fmovpost@fylkesmannen.no>; post <post@finkn.no>; abuse@telia.com <abuse@telia.com>; polboard <polboard@postoffice.co.uk>; Club Creo <info@clubcreo.com>; firmapost@nkom.no <firmapost@nkom.no>; Politikk Høyre <politikk@hoyre.no>; Akademikerforbundet <post@akademikerforbundet.no>; post <post@finanstilsynet.no>; post@inkassoklagenemnda.no <post@inkassoklagenemnda.no>; postmottak@sivilombudsmannen.no <postmottak@sivilombudsmannen.no>; sande.vgs <sande.vgs@vfk.no>; polcustomercare@royalmail.com <polcustomercare@royalmail.com>; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>; EK Kristiansand kundeservice <kristiansand.kundeservice@posten.no>; postmottak@sd.dep.no <postmottak@sd.dep.no>; CustomerCare <CustomerCare@postoffice.co.uk>; Finn.Kinserdal@nhh.no <Finn.Kinserdal@nhh.no>; nhh.postmottak@nhh.no <nhh.postmottak@nhh.no>; juridisk <juridisk@datatilsynet.no>; Faktura RB <Faktura.RB@posten.no>
Subject: Re: Freedom of Information Request ? FOI2020/00933
Hi there,
the mentioned Post Office-woman, (who informed me about how to send back letters that were for the previous tenants in Keith Court, where I lived from 2012 to 2014), wouldn't be a third party in this, I'd say.
That woman represented you.
So if I'm the first party.
Then you and the Post Office-woman is the second party, (I'd say).
Since that woman, (that I've started calling the 'Arcadia-woman', after a cruise-ship that she once claimed to have gone with, (from Southampton), to see Norway).
So this 'third-party-stuff' that you go on about, means that you are a bit lost, I think.
So this I have to complain about.
Also, (like I've written earlier), the point isn't what the Arcadia-womans name is.
The point is what she said.
I just wanted a reference, (or a handle like they say), so to easier explain about the case.
It's ok with me to just call her the 'Arcadia-woman'.
(Like I've written ealier).
I've also read more about GDPR after your staff starting using that as an excuse not to do her job, (it could seem).
And GDPR is to do with comercial business-processes, (as I've understood it).
It doesn't seem like it has got to do with customer-complaints.
So this is that the communists that work for you use GDPR as an excuse not do to their job, it seems.
So this I have to complain about.
Erik Ribsskog
PS.
The reason I wanted this return-police, (that the Arcadia-woman explained about to me), confirmed.
Is that the Norwegian Post Office, (Posten), are giving me a hard time.
I'm the victim of several hundrer 'troll-cases' where someone order sh*t in my name, (or in 'funny' versions of my name), on the internet.
And then I send the 'junk' back, in the post, and I write on the packets: 'Jeg har ikke bestilt dette. Returner til avsender'.
(Which means: 'I haven't ordered this. Return to sender').
I started returing 'troll-post/troll-mail' like this, when I lived in Keith Courth, (in Walton/Liverpool).
And I never got a bill/invoice from Royal Mail.
But the Posten sends me weekly, (or so), invoices, (because that I return the parcels that the trolls have ordered, in my name).
And they don't seem insterested in finding out, who actually orders this stuff, (that sometimes get sent on to bailifs and courts, and around 2016 I got a sentence, since I didn't go to a meeting, in a very low court/'forliksråd', to do with this, in Asker/Bærum, they ignored that I had sent about this to the Court Administration in Trondheim, that didn't do their job eighter, and I learned from mercantile upper secondary school, that one should be sent to 'forliksrådet' against ones will, (it's something for loonys, more or less), still a local court in Bærum sent me there, and the debt collection-company and the courts were neighter in good faith, when it came to reading my explanation, (I hadn't ordered this), so they just ignored what I wrote, and that applied to many organisations/courts/companies in Norway).
So this is a big problem for me.
The trolls have given me a sentence, (from Forliksrådet), and this takes a lot of my time to clean, (I also get a lot of troll-emails), and I get a poor credit-score, because the troll-orders just go though all the courts/bureucracy in Norway, in what has lately become a typical Norwegian way of doing one job, (noone in the Norwegian society do their job, is well known from a case named 'NAV-saken' in the Norwegian media, etc.).
And the people that replys to my emails at Posten's contact-center, (in Kristiansand), have no respect for me/customers at all, it seems.
They haven't gotten any background from custommer-support/mercantile education, it seems.
And they refuse to escalate when I ask them to.
And the Managing Director, (a woman with the last-name Wille), doesn't have an email-address it seems.
So this is taking a lot of my time.
And this started in England, (when the Arcadia-woman told me how to return the mentioned letters).
So this I have to compain about.
fre. 20. nov. 2020 kl. 11:13 skrev Information Rights Team <information.rights@postoffice.co.uk>:
Dear Mr Ribsskog,
Please find the response attached to your Freedom of Information request.
Regards,
Kerry Moodie
Information Rights Team
Ground Floor
Finsbury Dials
20 Finsbury Street
London EC2Y 9AQ
0333 665 3951
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