Jeg sendte en e-post ICO

Erik Ribsskog

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Response from ICO regarding Virgin Media[Ref. RFA0550287]

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Erik Ribsskog	Sat, Aug 23, 2014 at 12:05 AM
To: casework@ico.org.uk Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk Bcc: post , Legal LSC , she , Politikk Høyre , Akademikerforbundet , LHT Customer Service , Runcorn Office , Info , Bjørn Ribsskog , admin , ITCGM- Norwegian Consulate , "hv-02.kontakt" , "anne-kathrine.skodvin" , "post@nav.no" , "steve.rotheram.mp" , "complaint.info"
Hi, I don't understand why I have to send about this, with 'snail-mail'. E-mails should be fine enough. Virgin don't have a general enquiery e-mail-address, on their website. So I then think I don't have to exhaust their internal complaint procedure. Since Virgin then sends a message, that they don't want correspondence, I think. (By not having their general enquiery e-mail address on their website). So I would have wanted a second opinion, to do with this complaint, please. So if you could please escalate, this complaint, to your line-manager. Thanks in advance for any help with this! Best regards, Erik Ribsskog On Thu, Aug 14, 2014 at 11:33 AM,  <casework@ico.org.uk> wrote: > 14 August 2014 > > > > Case Reference Number RFA0550287 > > > > Dear Mr Ribsskog > > Thank you for your correspondence dated 4 August 2014 regarding Virgin > Media. > > Your concerns > > I understand from your correspondence that you have received an email from > Virgin Media that suggests an account has been set up in your name; you then > received an email to say that the contact email address has been changed. > > Our response > > For us to consider this matter further you would need to make your complaint > in writing to Virgin Media and inform them of the specific reasons for your > complaint, we require evidence that this has been done and that you have > allowed them a certain amount of time in which to respond. > > The contact details for Virgin Media are as follows: > > Virgin Media Limited > Media House > Bartley Wood Business Park > Hook > Hampshire > RG27 9UP > > It may be beneficial for you to send your correspondence by recorded > delivery, this would evidence that Virgin Media have received your > complaint. We would say to allow them 28 days in which to respond. > > If you do not receive a response from Virgin Media in this timeframe, you > may wish to bring this matter back to us. > > Yours sincerely > > Sarah Timperley – Case Officer > Information Commissioner’s Office > Telephone: 01625 545508 > > > > > ____________________________________________________________________ > > > The ICO's mission is to uphold information rights in the public interest, > promoting openness by public bodies and data privacy for individuals. > > If you are not the intended recipient of this email (and any attachment), > please inform the sender by return email and destroy all copies. > Unauthorised access, use, disclosure, storage or copying is not permitted. > Communication by internet email is not secure as messages can be intercepted > and read by someone else. Therefore we strongly advise you not to email any > information, which if disclosed to unrelated third parties would be likely > to cause you distress. If you have an enquiry of this nature please provide > a postal address to allow us to communicate with you in a more secure way. > If you want us to respond by email you must realise that there can be no > guarantee of privacy. > Any email including its content may be monitored and used by the Information > Commissioner's Office for reasons of security and for monitoring internal > compliance with the office policy on staff use. Email monitoring or blocking > software may also be used. Please be aware that you have a responsibility to > ensure that any email you write or forward is within the bounds of the law. > The Information Commissioner's Office cannot guarantee that this message or > any attachment is virus free or has not been intercepted and amended. You > should perform your own virus checks. > __________________________________________________________________ > > Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, > Cheshire, SK9 5AF > Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk