Erik Ribsskog <eribsskog@gmail.com>
[PACS-10654233] Playasia Order 44493371 - Ref: 44493371
Erik Ribsskog <eribsskog@gmail.com> 29. april 2021 kl. 11:33
Til: Maria Kathleen Mateo <kathleen.mateo@play-asia.com>
Kopi: Play-Asia Customer Service <enquiry@play-asia.com>, elh <elh@forbrukertilsynet.no>, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, cs@play-asia.com, juridisk <juridisk@datatilsynet.no>, tr@forbrukertilsynet.no
Hi,
when I write that I want your director Jan Nauerhausen to have a look at this.
Then I mean that I want a reply from him, (or his secretary).
I don't want a reply #100 from you, (so to speak).
(I want to know the name, of the troll, who has ordered this, in my name.
And I want to know, how you plan to improve, so that this problem doesn't happen again, to me or other people).
Erik Ribsskog
ons. 10. feb. 2021 kl. 08:14 skrev Maria Kathleen Mateo <kathleen.mateo@play-asia.com>:
Hi Erik,
He is aware of the situation and I have been talking to him directly about this. To be perfectly honest with you, he will be providing you the same information that we have been provided in the past few months. If you do not wish to get any response from others, there is no need to respond to any other messages that you receive other than the message that you are getting from me.
I am attaching the past two responses I have sent in case you have not read them to each of the messages that I receive.
Just to summarize, we have already blocked the account created under your name. No transaction was authorized, and we have provided the IP information of the one who placed an order on your behalf, if your bank account has been affected, it would be best to communicate with your financial institution, though this is highly unlikely since no payment information was entered.
Best Regards,
Kate Mateo
Customer Experience Manager
www.playasia.com
Unit 11 & 12 2F,
WOW WORLD Commercial Building
Central Business District,
Subic Bay Freeport Zone, 2222
Philippines
Office#: +85231450013 Ext. 350
Hours: 9am-6pm Mon-Fri (UTC+8)
Email: kathleen.mateo@play-asia.com
pa
From: Erik Ribsskog <eribsskog@gmail.com>
Sent: Tuesday, February 9, 2021 11:04 PM
To: CSenquiry <cs_enquiry@play-asia.com>
Cc: juridisk <juridisk@datatilsynet.no>; elh@forbrukertilsynet.no; inger.lise.blyverket@forbrukerradet.no; fmovpost <fmovpost@fylkesmannen.no>; post <post@finkn.no>; Maria Kathleen Mateo <kathleen.mateo@play-asia.com>; abuse@telia.com; CSenquiry <cs_enquiry@play-asia.com>; amnestyis <amnestyis@amnesty.org>; HRW UK <hrwuk@hrw.org>
Subject: Re: [PACS-10654233] Playasia Order 44493371 - Ref: 44493371
Hi,
like I've told you earlier.
With all your chaos and tens of case-workers/complaint-managers.
I now want your owner Jan Hausenkrauten, (or what his name is again), to have a look at this.
(I want to know the name, of the troll, who has ordered this, in my name.
And I want to be informed about, which better routines, that you're going to start with, so that this doesn't happen again).
Erik Ribsskog
tir. 8. des. 2020 kl. 02:10 skrev Play-Asia Customer Service <enquiry@play-asia.com>:
Dear Erik,
I totally understand where you are coming from.
We assure you that we already put the account on monitor and there will be
no transaction that is going to be processed. We have also removed your
email from our newsletter so that you will no longer receive email offers
from us. As I have mentioned in my previous email the only information that
we can provide regarding the person who used your information is the IP
address where the order was created. We are hoping for your kind
understanding about this matter.
If there is anything else that we can help you with, our help desk can be
reached round the clock.
Thank you for your support.
Best regards,
Ehdmel F. Jueves
Playasia Customer Service Supervisor
Email: cs@play-asia.com
Telephone: +85231450013
__________________________________________________________
Leave us a review: www.trustpilot.com/review/www.play-asia.com
For latest deals, offers and pre-releases visit us at www.play-asia.com
Follow us on social:
FB: www.facebook.com/playasia
TW: www.twitter.com/playasia
IG: www.instagram.com/playasia
Was this e-mail helpful?
https://www.play-asia.com/41/746ccux-773c52n
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Original Message from 2020-12-07 22:15:07 HKT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Hei,
dette er trakassering som følge av identitetstyveri, (virker det som).
(Jeg har ikke kontaktet disse).
Vennligst rydd opp!
Med hilsen
Erik Ribsskog
PS.
Jeg sender fortsatt om identitetstyveri til Datatilsynet, (siden at det
ikke
virker helt klart, hvem andre jeg burde sende om dette til, synes
jeg).
---------- Forwarded message ---------
Fra: Play-Asia Customer Service
Date: tir. 3. nov. 2020 kl. 05:10
Subject: [PACS-10525063] Playasia Order 44493371
To:
Dear Erik,
My apologies for the messages that are being sent out, they are
newsletters
that were signed up for when the profile was also created.
I have already turned them off, and no other emails will be sent out. The
profile was already deleted as well.
Please let me know how else I could help.
Best regards,
Maria Kathleen Mateo
Playasia Customer Service
Email: cs@play-asia.com
Telephone: +85231450013
__________________________________________________________
Leave us a review: www.trustpilot.com/review/www.play-asia.com
For latest deals, offers and pre-releases visit us at www.play-asia.com
Follow us on social:
FB: www.facebook.com/playasia
TW: www.twitter.com/playasia
IG: www.instagram.com/playasia
Was this e-mail helpful?
https://www.play-asia.com/41/7469l6v-773d2nz
Hei,
dette er trakassering som følge av identitetstyveri, (virker det som).
(Jeg har ikke kontaktet disse).
Vennligst rydd opp!
Med hilsen
Erik Ribsskog
PS.
Jeg sender fortsatt om identitetstyveri til Datatilsynet, (siden at det
ikkevirker helt klart, hvem andre jeg burde sende om dette til, synesjeg).
---------- Forwarded message ---------
Fra: Play-Asia Customer Service <enquiry@play-asia.com>
Date: tir. 3. nov. 2020 kl. 05:10
Subject: [PACS-10525063] Playasia Order 44493371
To: <eribsskog+extremelyhomosexual@gmail.com>
Dear Erik,
My apologies for the messages that are being sent out, they are
newsletters
that were signed up for when the profile was also created.
I have already turned them off, and no other emails will be sent out. The
profile was already deleted as well.
Please let me know how else I could help.
Best regards,
Maria Kathleen Mateo
Playasia Customer Service
Email: cs@play-asia.com
Telephone: +85231450013
__________________________________________________________
Leave us a review: www.trustpilot.com/review/www.play-asia.com
For latest deals, offers and pre-releases visit us at www.play-asia.com
Follow us on social:
FB: www.facebook.com/playasia
TW: www.twitter.com/playasia
IG: www.instagram.com/playasia
Was this e-mail helpful?
https://www.play-asia.com/41/7469l6v-773d2nz
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